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posted on Dec 08, 2013 04:04PM
Sanfam aswered:While there may be a slight curve, the Gaggia NG01 group gaskets are typically flat on both the top and bottom faces. For the sake of consistency, I'd suggest placing the flat face up to allow for a firm seal (no flexing or compression to worry about) when tightening the filter.
UphillStill aswered:That's the way I placed it originally but when running the pump without a porta filter in place, water leaked around the diffuser/shower screen so I reversed it and now water only emerges from the shower screen. I wonder if it's the correct gasket? I've seen others ask the same question and even... more
Sanfam aswered:It really sounds like you might have received a bunk gasket. I'd suggest contacting Technical Support with your order number to (a) make sure the correct gasket was selected for certain, and (b) alternative options if it was.
UphillStill aswered:Thanks. I ordered another gasket and it is clearly different than the last one so I think you're right about it now being the correct gasket or a defective piece. The person I talked to only seemed to care that the most recent gasket was correct rather than getting a replacement for one I bought... more
posted on Feb 22, 2013 08:46PM
posted on Feb 12, 2013 09:16AM