Gaggia Platinum Vison Review Things I like About This Product: Touch Screen Display Extremely intuitive and makes for very easy programming and initial set up. Also makes the machine very easy for guests to use. I suggest programming the first cup as a double shot of espresso, the second...
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|Extended Warranty - 1 year||$49.99|
OverviewBack to Top
The Gaggia Platinum Vision uses a Rapid Steam boiler system, utilizing a stainless steel boiler so you can switch back and forth between brewing and steaming in mere moments, without lengthy cool down or heat up time in between. This system provides the power behind each shot of espresso, fine tuning and perfecting the temperature. As for the water pressure, the Gaggia Platinum Vision provides a maximum of 15 bars of pressure, more than what you’ll need to pull each shot.
Because the Gaggia Platinum Vision isn’t about getting what you need—it’s about getting what you want, and what you deserve. As you choose and program your beverage using the black and white touch screen, remember this: luxury is the true heart of espresso.
FeaturesBack to Top
Features and Benefits: Coffee
Simplicity and essential lines – that’s how Gaggia describes the design of their Platinum Vision machine. Your eyes are immediately drawn to the large touch screen; below this screen is the coffee dispenser and Espresso Plus System beverage strength dial. To the left of this dispenser is the steam wand with Panarello frothing attachment, and to the right of the touch screen is a cup icon and arrows for raising and lowering the cup tray. The Gaggia Platinum Vision rests on a revolving plate, so you can turn it to reach the side or back of the machine – almost like a lazy Susan.
The large black and white touch screen shows three cups for small espresso, medium coffee, and large coffee, and in the top left corner displays a steam icon. Below the cups are the words “explain icons,” a clock, and “go to menu.” If you press “explain icons,” the icons are replaced with words, so it will say “small coffee” “medium coffee” “large coffee” and “steam wand.” Pressing the clock allows you to change the clock settings. Pressing “go to menu” takes you to the programming menu, where you can set features such as language, temperature, coffee dose, display, time, view the number of drinks made, and perform cleaning functions.
To brew, press the cup corresponding to the type of coffee you want. If you want two of that drink, press the button twice – the machine will show two cups, then brew and dispense your preferred beverage. If you change your mind while the machine is brewing, press the words “coffee stop” that appear on screen while the machine is brewing, and your beverage will stop dispensing.
Rapid Steam Boiler System
The Rapid Steam boiler system reduces the wait time between coffee and steam delivery to just a few seconds, while the stainless steel boiler retains heat and resists wear. By cutting out the down time between brewing and steaming, the Rapid Steam boiler system allows you to deliver the beverage you want, when you want it.
Ceramic Burr Grinder
The ceramic burr grinder results in a consistent, static-free grind – and it works quietly. Insert beans into the sealable bean hopper, which holds 8.8 oz of beans. This clear plastic hopper allows you to monitor the bean levels easily, and the machine will alert you with a “add coffee beans” message when the hopper runs low. Each time you brew, the Gaggia Platinum Vision grinds beans for that shot, ensuring the freshest taste. The grind setting can be adjusted between coarse, medium, and fine using the included grinder adjustment tool.
The bypass doser is convenient for when you or your guests prefer a blend other than what is already in the hopper. Just open up the bypass doser, the circular shoot within the bean hopper, and measure out a scoop your ground coffee using the included spoon. Select “pre-ground coffee” in the programming menu as detailed in your product manual, and brew as you normally would.
You can customize the amount of espresso per shot from 7 – 10.5 grams by pressing the icon of the beverage you wish to adjust for two seconds, then select the quantity of coffee to be ground. From now on, this new dosage will be indicated on the touch screen by a difference in the darkness of the cup – if the cup is at its darkest color, the brew will be stronger, and if it it is lighter, the brew will be milder.
Espresso Plus System
A dial located on the coffee dispenser allows you to adjust the body and intensity of each drink, even while it’s brewing. Leave the dial pointed to the center for a regular strength drink, but turn it to the left for a more mild brew or to the right for a stronger one.
Your cups rest on a height-adjustable drip tray, which can be raised or lowered electronically using the arrow buttons to the right of the touch screen. Remember to empty and clean the cup tray daily with running water.
Active Cup Warmer
The electrically heated stainless steel cup warmer means that you can display your demitasse cups whenever you want. Brewing espresso into a warm cup preserves the temperature, and the crema, better than brewing into a cold cup, so if you choose not to warm your cups on the cup warmer, remember to rinse them with hot water before brewing. Your cup warming settings can be changed in the programming menu to always on, always off, or off while in stand-by.
Features and Benefits: Frothing and Hot Water
Pannarello Frothing Wand
The Gaggia Platinum Vision’s frothing wand rotates out, so you can froth and steam with ease. The Pannarello attachment makes frothing and steaming even easier, especially if you’re just beginning. To steam, press the steam icon. This takes you to the steam/hot water menu – press the word “steam” in the top right corner of the screen, and open the steam knob located on the left side of the machine to the steam icon. Steam will begin dispensing. When you have your desired amount, close the steam wand and exit out of the steam menu. Remember to wipe down the steam wand with a damp cloth after using it to prevent milk residue buildup.
Your frothing wand also doubles as a hot water dispenser for tea, a café americano, or hot cocoa. Enter the steam menu by pressing on the steam icon, but instead of pressing the word “steam” press the words “hot water” right under the word “steam.” Open the steam knob to the steam icon, and hot water will be dispensed – close the steam knob and exit out of the steam menu when you’re done.
Features and Benefits: Care, Maintenance & Other
Water System with Aqua Prima Water Filter
The removable water reservoir holds 57 oz of water, and is located on the left side of the machine for easy access – you’ll know it’s running low when the words “fill water tank” appear on screen. The Aqua Prima water filter located inside your reservoir prevents impurities in your tap water from altering the taste of your drink, as well as increases the length of time between descaling cycles. When the filter needs to be replaced, the words “change water filter” appear, and when your machine needs to be descaled, the word “descale” will appear on screen.
Removable Brew Group
It’s a good idea to clean the brew group weekly – open the door on the right side of the machine to remove the brew group, and rinse it with running lukewarm water. Once it dries, you can replace it. After about 500 brewing cycles, Gaggia recommends lubricating it with the included oil before replacing.
Internal Drip Tray and Internal Coffee Ground Container
When the display screen reads “empty coffee grounds drawer,” open the side door to remove and empty the coffee grounds container. It holds 14 spent pucks, but make sure you remove it when the machine is on – otherwise it won’t record that the container was emptied. When the screen reads “empty drip tray,” open the side door to access the internal drip tray under the brew group. This is distinct from the drip tray located on the front of the machine – the external drip tray prevents spills from reaching your counter tops, while the internal drip tray catches water left over from the brewing cycle. You’ll know the external drip tray needs to be emptied when the water level indicator rises.
The Gaggia Platinum Vision comes with an Aqua Prima water filter, a measuring scoop for the bypass doser, a water hardness testing strip, a key for adjusting the caliber of the grinder, oil for the brew group, and an electrical cable.
ManualsBack to Top
- Gaggia Platinum Milk Island Parts Diagram - rev 01 - 09-12-2008
- Gaggia Platinum Brew Group Diagram - rev 03 - 11-10-2009
- Gaggia Platinum Vision Parts Diagram rev 01 - 05-27-2008
- Gaggia Platinum Vision Electrical Diagram 120-230V rev 01 - 04-16-2007
- Gaggia Platinum Vision Hydraulic Diagram rev 00 - 10-11-2007
- Platinum Vision parts diagram rev 04 - 01-19-2010
- Gaggia Platinum Vision Parts Diagram 8/14/2012
- Gaggia Platinum Vision Parts Diagram, Rev 03-2012
- User's Manual
- Milk Island Manual
- Milk Island Manual
- User's Manual
- Milk Island User's Manual
SpecsBack to Top
|Dimension - Width (Inches)||12.5|
|Dimension - Height (Inches)||14.6|
|Dimension - Depth (Inches)||16.4|
|Housing Materials||Stainless Steel/Plastic|
|Bean Hopper Material||Plastic|
|Drip Tray Material||Plastic|
|Drip Tray Cover Material||Stainless Steel|
|Drip Tray Capacity (Oz)||8|
|Ground Coffee Container Material||Plastic|
|Drain Line Adaptable||No|
|Spent Coffee Capacity (Dregs Drawer)||14|
|Easy To Rotate||Yes|
|Power Cord Length (Inches)||36|
|One Touch cappuccino|
|One Touch Cappuccino||No|
|One Touch Cappuccino Or Milk Carafe||Milk Carafe Only|
|Separate Manual Steam Wand||Yes|
|Steam Wand Style||Pannarello|
|Usable Length (Inches)||2.5|
|Height Off Counter (Inches)||5 Stars|
|Optional Cappucinotore||Milk Island|
|Number Of Holes||1|
|No Burn Wand||No|
|Optional Steam Tips Or Wands||No|
|Reservoir Or Plumbed||Reservoir|
|Water Filter Type||Mavea|
|Reservoir Capacity (Oz)||57|
|Water Level Visible||No|
|Adjustable Coffee Strength||Yes|
|Type Of Controls||Touch Screen|
|Adjustable Coffee Dosage||Yes|
|Clock / Timer||Yes|
|Coffee Dosage Quantity||7-10.5|
|Cup Volume Control||Yes|
|Aroma / Flow Control||Yes|
|Auto Shut Off||Yes|
|Low Water Warning||Yes|
|Decalcification Warning Indicator||Yes|
|Brew Temperature Display||No|
|Passive / Active||Active|
|Number Of Boilers||1|
|Brew And Steam Simultaneously||No|
|Brew Boiler Data|
|Brew Boiler Type||Thermoblock|
|Brew Boiler Watts||1500|
|Brew boiler Volume (Oz)||Low|
|Brew Boiler Material||Stainless Steel Lined Aluminum|
|Steam Boiler Data|
|Steam Boiler Volume (Oz)||Low|
|Steam Boiler Heater Location||External|
|Maximum Pressure (Bar)||15|
|Self Priming Pump||Yes|
|Number Of Grind Settings||3|
|Hopper Capacity (Oz)||8|
|Initial Heat Up (Seconds)||64|
|Recommended Heat Up Time (Seconds)||64|
|Brew Temp (F) (2 Oz Shot In Paper Cup)||167|
|Brew Temp (F) (8 Oz Shot In Paper Cup)||170|
|Time To Produce Steam (Seconds)||10|
|Time To Steam 8 Oz Milk (Seconds)||76|
|Hot Water Temp 8 Oz (F)||171|
|Hot Water Time 8 Oz (Seconds)||67|
|Hot Water Recovery Time (Seconds)||0|
|Sound Level - Brewing (Db)||60|
|Sound Level - Grinding (Db)||72|
|Descaler Used||Gaggia Descaler|
|Country Of Manufacture||Italy|
|Repairs By||Whole Latte Love|
PartsBack to Top
Q & ABack to Top
Just curious, I have a water treatment system for my tap water (salt, and iron remover to get out the red) is this water ok to use? (haven't noticed a taste difference) and will i need to decale more often with this type of water or just the normal routine decaling?
Answer by Steven
Are you saying you've installed a water softener, or an inline water filter? Both effectively soften hard water - a filter removes the disolved calcium, whereas a water softener generally adds salt to the water which binds to the calcium ion, preventing them from sticking to the inside of your...
Machine does not pump water
Answer by techkathy
Therese - Call tech support at 1-888-411-5282 option 3. We can try some troubleshooting over the phone
Machine was left on overnight. "fix problem " doesn't!
Answer by techkathy
Myron - Are you getting an error code number?
Hi Guys I just wondering if you can assist me with my error on my coffe machine We use Gaggia platinum vision coffe machine and recently got error message fill a water tank on display! Any sujestions will be apriciated! Thanks
Answer by Maggie
Try removing the water tank, filling it completely, keep it out for about a minute, and then putting it back. If that does not clear up the issue, please call us at 1-888-411-5282, option 3.
I have a Gaggia Platinum Vision and I now get an error message with a picture of a wrench often. It says to restart to fix the problem. This usually works but I was wondering if anybody knows how to fix this issue as my machine is no longer under warranty. Thanks.
Answer by Maggie
Ray, Are you getting any kind of error code? Please call us at 1-888-411-5282, option 3, and we may be able to assist you.
I have a Gaggia Platinum Vision and I now get an error message showing a Wrench. It tells me to turn off and turn back on to fix the issue. This process seems to work most of the time but how do i fix the problem so i dont have to restart the machine everytime i want to use it? My machine is...
Answer by Maggie
Is it giving you any kind of error code? What is happening when you get the error (are you pressing a button to brew, using steam, etc)? Please feel free to call us at 1-888-411-5282, option 3, and we will be happy to go over some troubleshooting with you to try and correct the issue. It is...
I have had this machine for about 8 months. It did work great. Today, the grinder does not work so it just produces water. Any ideas on how to fix it? User manual does not have troubleshooting guide and barely mentions the grinder.
Answer by techkathy
It is most likely clogged. You can use a vacuum to clear the grinding chute. Scoop out all the loose beans and turn the grinder setting to the coarsest grind. It will open the burrs up a bit. Then place your hand over the bypass chute opening. Try to make a seal. Then use the hose tool from...
What does the Espresso Plus dial actually change to adjust the strength of the shot? Dosage and the amount of water is changed in the menu. Does espresso Plus change the brew time? Thanks!
Answer by techkathy
The dial restricts the flow of water through the coffee. It slows the flow of the coffee imitating a tighter tamp on a semi-automatic machine.
My Gaggia Platinum Vision is about 2 years old. Now every time I try to make a cup of coffee the first cup does not come out. Instead the water comes out the steam wand. Then subsequent cups of coffee work. Any ideas?
Answer by techkathy
Andrea - have you tried descaling the machine? The solenoid may be sticking on the first cup. If descaling doesn't help, I would recommend having the machine come in for a repair.
Recently, my Gaggia Platinum Vision seems to have given up the ghost. The machine will not make coffee, or even advance to the main menu. Upon cycling the power, I can hear a couple of clicking / clunking noises (which are louder if I turn the steam knob on), then the message "dispensing failed"...
Answer by Sanfam
Kevin, Thank you for your message. Unfortunately, this isn't something with a terribly straightforward solution. The repeated "clicking/clunking" sound typically indicates that the water flow actuators are not fully triggering, suggesting that problem could be electrical, either stemming from a...
BlogBack to Top
Being in the coffee business has many advantages. In my former life, I was the type of person who would make a full pot of coffee first thing in the morning and take to mid- afternoon to drink the entire pot by myself. At times (cringe) I would even reheat the coffee in the microwave. On special...
My Milk Island Won't Froth, whatâ€™s up with that. The Milk Islands that you find on the Gaggia Platinum and the Saeco Talea machines are extremely impressive. The Milk Islands do an amazing job, you can get the milk as hot as you want it and it creates a beautiful froth. If for some reason...