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The Gaggia Platinum Swing has a simple exterior, underscoring the impressive technology housed within. This model from Gaggia uses Rapid Steam Technology to provide ample power when switching back and forth between brewing and steaming. The boiler is made of stainless steel for ultimate heat retention and durability, and steam from the boiler is even used on the Gaggia Milk Island to make automatic cappuccinos and lattes.
Programming comes in the form of a click wheel similar to the one you use to program your iPod. Move your finger around the click wheel to scroll through options, which are displayed on the digital LCD screen above the circle. This digital LCD screen ensures that you’re always aware of programming options and what’s going on inside the machine, making the Gaggia Platinum Swing a straightforward machine no matter how much experience you have with super automatics.
The digital LCD screen is located directly above the click wheel, and it displays instructions and programming options. The click wheel is the center of the control panel, and has a coffee cup in the center – this is the confirmation buttons. A column of buttons to the left of the wheel consists of a top button to reach the programming menu (it has an M on it) and a bottom button for coffee dosage and bypass doser (it has a coffee bean icon). The column to the right of the wheel has a top button with an icon of a steam cloud and activates steaming, a bottom button with an icon of a water droplet to dispense hot water.
So what are your options, anyway? You can adjust the volume of your drink, quantity of coffee to be brewed, coffee temperature, and pre-infusion. You can also set the menu language, energy saving mode, water hardness, and rinsing cycle. To keep your machine clean, you have access to the water filter menu, the descaling menu, and you can wash the brew group automatically.
Use the click wheel to scroll through your coffee options – espresso, short coffee, or long coffee. Press the confirmation button once to brew one of that beverage, or press it twice for a double.
The Gaggia Platinum Swing uses a stainless steel boiler that assures Rapid Steam function, so you can switch back and forth between brewing and steaming without downtime. Stainless steel is known for its heat retention properties, as well as for its durability.
The clear plastic bean hopper holds 8.8 oz of beans, so they’re always fresh and ready for your next brew. You can easily monitor bean levels just by looking in, or the Platinum Swing will alert you on the display screen when it runs low. Beans travel from the hopper to the ceramic burr grinder – this kind of grinder uses a stationary burr and a rotating burr. Beans are drawn in between and crushed consistently and quietly. To change the fineness of the grind, use the included tool to adjust the grind settings to coarse, medium, or fine.
For those time when you would prefer a blend other than what is in the doser, you can pour pre-ground coffee into the bypass doser and brew using that instead. Select your drink (espresso, short coffee, or long coffee) and press the coffee button until the pre-ground option appears on the display screen. Press the confirmation button, add a measured scoop of ground coffee into the bypass doser, and press the confirmation button again.
The Espresso Plus System allows you to change the strength of your drink – even while you’re brewing. Turn the knob located on the cup dispenser to the left for a milder brew, and to the right for a more intense drink.
Another way to change the strength of your drink is with Gaggia’s Opti-Dose System, which allows you to vary the amount of ground coffee in each shot from 7-10.5 grams. To change the dosage, press the coffee bean button and use the click wheel to scroll through your options.
Warm cups are an important part of a well-brewed espresso. They help preserve the temperature of the espresso, as well as preserve the layer of golden crema on top. The Platinum Swing’s cup warmer is heated using residual heat from the boiler, so when the boiler warms up, your cups warm up too. Placing your cups on the cup warmer also creates a great display in your kitchen or workstation.
Use the Pannarello steam wand to froth and steam milk to perfection – just press the steam button and open the steam knob to the steam setting. The display screen will read “Brewing steam” as steam flows from the wand. Close the knob to stop the steam, and remember to wipe the wand down with a damp cloth after you’re done.
The steam wand also functions as a hot water dispenser – great for soup, tea, or an americano. Just press the hot water button, open the steam knob to the steam setting, and hot water will be dispensed. While hot water is being dispensed, the display screen will read, “brewing hot water.” To stop the flow of water, close the steam knob.
For automatic steaming and frothing, the Gaggia Milk Island is a convenient option. It connects directly to your steam system, and froths up to 13.5 oz of milk at a time. Just turn the steam knob to the "Milk Island" setting to froth and steam.
The 57 oz water reservoir is removable from the back of the machine – just slide it out like a drawer. To keep your drinks tasting fresh, remember to rinse out the reservoir with mild soap and warm water before refilling it. The display screen will let you know when you’re running low on water.
If your tap water is adulterated with chemicals and sediments, your espresso will taste of those impurities. Rather than recommend you use expensive bottled water, the Gaggia Platinum Swing comes with an Aqua Prima Water Filter, so your water tastes its best and you don’t have to descale as frequently. The machine will alert you when descaling is necessary.
You can move the drip tray up and down to accommodate cups of different sizes – from 3” to 4.5”. The drip tray should be removed and cleaned when the machine alerts you to do so.
Open the door on the right side of the machine to remove the brew group and spent grounds box. The display screen will alert you when the grounds counter is full, so you can empty it and rinse the container. The brew group can also be removed, and should be rinsed under running water to remove coffee oils and residue. You should also run a brew group rinse cycle about once a month – just press the menu button, scroll through your options and select “maintenance,” then select “group wash.”
The Gaggia Platinum Swing comes with an Aqua Prima water filter, ground coffee measuring scoop, power cable, grinder adjustment key, water hardness tester, and lubricant for the brew group.
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The Cafe Americano - A Whole Latte Love staff favorite espresso based drink. Watch our video - an overview of how these tasty coffee drinks are made. Enjoy.
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If you would like to know a little about the many types of espresso machines we sell, this would be a good video to get you started. This video covers the machines we sell and based on your lifestyle, what you like to drink, and ease of use. It will give you an overview of different espresso machines and help you determine which one best suits to your needs.
I would watch the video and focus on a particular kind of machine—prosumer, semi-automatic, and super-automatic to decide which kind is ideal for you. Then, you can go and look at individual models to get a better idea of exactly what you want. Of course, if you narrow it down to a few espresso machines and are still undecided, give us a call and we would be glad to help!
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This video goes over everything that you need to know about the Gaggia Milk Island. I have used the milk island for quite some time and would like to share my tips and tricks with you. Enjoy!
| Misc Data | |
| Manufacturer | Gaggia |
| Specifications | |
| Dimension - Width (Inches) | 12.5 |
| Dimension - Height (Inches) | 14.6 |
| Dimension - Depth (Inches) | 16.4 |
| Weight (lbs) | 21 |
| Watts | 1500 |
| Volts | 120 |
| Housing | |
| Housing Materials | Stainless Steel/Plastic |
| Drip Tray Material | Plastic |
| Drip Tray Cover Material | Stainless Steel |
| Drip Tray Capacity (Oz) | 8 |
| Drain Line Adaptable | No |
| Spent Coffee Capacity (Dregs Drawer) | 14 |
| Easy To Rotate | Yes |
| Tall Legs | No |
| Power Cord Length (Inches) | 36 |
| Cup Height | |
| Adjustable Height | Yes |
| High (Inches) | 4.6 |
| Low (Inches) | 3.3 |
| Frothing Wand | |
| Material | Stainless Steel |
| Steam Wand Style | Pannarello |
| Wand Movement | Articulating |
| Usable Length (Inches) | 2.5 |
| Height Off Counter (Inches) | 5 Stars |
| Optional Cappucinotore | Milk Island |
| Number Of Holes | 1 |
| No Burn Wand | No |
| Optional Steam Tips Or Wands | No |
| Water Source | |
| Reservoir Or Plumbed | Reservoir |
| Reservoir Capacity (Oz) | 57 |
| Reservoir Material | Plastic |
| Reservoir Removable | Yes |
| Water Level Visible | No |
| Water Filter | Mavea |
| Controls | |
| Type Of Controls | Touch Ring with Buttons |
| Display Type | LED |
| Programmable Brewing | Yes |
| Temperature Control | Yes |
| Adjustable Coffee Dosage | Yes |
| Coffee Dosage Quantity | 7-10.5 |
| Cup Volume Control | Yes |
| Aroma / Flow Control | Yes |
| Bypass Doser | Yes |
| Pre-Infusion | Yes |
| Low Water Warning | Yes |
| Energy Savings | Yes |
| Multiple Programmability | Yes |
| Cup Warmer | |
| Material | Stainless Steel |
| Size (Inches) | 8x4 |
| Passive / Active | Passive |
| Brew Group | |
| Material | Plastic |
| Type | Automatic |
| Preheat | No |
| Removable | Yes |
| Self-Cleaning | Yes |
| Boiler Data | |
| Number Of Boilers | 1 |
| Brew And Steam Simultaneously | No |
| Rapid Steam | Yes |
| Brew Boiler Data | |
| Brew Boiler Type | Thermoblock |
| Brew Boiler Watts | 1500 |
| Brew boiler Volume (Oz) | Low |
| Brew Boiler Material | Stainless Steel Lined Aluminum |
| Insulated | No |
| Pump Data | |
| Type | Vibration |
| Maximum Pressure (Bar) | 15 Bar |
| Self Priming Pump | Yes |
| Grinder Data | |
| Number Of Grind Settings | 3 |
| Hopper Capacity (Oz) | 8 |
| Burr Type | Flat |
| Burr Material | Ceramic |
| Freshness Lid | Yes |
| Performance | |
| Initial Heat Up (Seconds) | 120 |
| Brew Temp (F) (2 Oz Shot In Paper Cup) | 183 |
| Brew Temp (F) (8 Oz Shot In Paper Cup) | 174 |
| Time To Produce Steam (Seconds) | 16 |
| Time To Steam 8 Oz Milk (Seconds) | 102 |
| Hot Water Temp 8 Oz (F) | 168 |
| Hot Water Time 8 Oz (Seconds) | 51 |
| Sound Level - Brewing (Db) | 58 |
| Sound Level - Grinding (Db) | 73 |
| Maintenance | |
| Maintenance Alerts | Yes |
| Descaler Used | Gaggia Descaler |
| Water Filter | Mavea |
| Details | |
| Warranty (Years) | 2 |
| Country Of Manufacture | Italy |
| NSF Certified | No |
| Recommended Applications | Home |
| Available Internationally | Yes |
| Service provided | |
| Repairs By | Whole Latte Love |
| Contact Number | 888-411-5282 |
5 out of 5
(5 Customer Reviews)
Rated 5 out of 5
Great machine, excellent espresso and cappuccino, great personalized customer service from wholelattelove. Everyone at our small office in Columbus, Ohio loves the incredible coffee and espresso. The grinder is quieter than most. Machine is very easy to clean. The milk island works well (shuts off automatically too) but it is kind of a hassle to clean; I prefer to manually steam milk with the steam spout. Recommend using distilled water -- if you can afford this machine, you can afford to use distilled water; maybe even buy a water distiller.
Rated 5 out of 5
Has owned for:
1 - 6 months
Ability Level:
Beginner
This was absolutely one of the best "toys" I have ever purchased. I love espresso drinks and use this machine daily (often multiple times a day) and from the beginning was incredibly easy to use and makes great coffee/espresso! I have NO experience as a barista or otherwise and it took me less than a week to have a "perfect latte".
1 - 6 months
Great coffee, easy use.
Customer service at Whole Latte Love was great and very helpful in picking out a machine as well as any issues with machine.
Beginner
buzzopolis from Whole Latte Love
Instruction book can be confusing.
none
Rated 5 out of 5
Has owned for:
Less than 1 month
Ability Level:
Coffee Lover
After several years happily using our Saeco Incanto, that machine gave up the ghost. We chose this replacement for several reasons, among them reviews about ease of use, compact footprint, attractive appearance, and the milk island. Over all after a couple months of daily use, we are extremely satisfied with this machine. It is extremely easily adjustable for different strengths and amounts of coffee. It heats up very fast, and stays hot. It does take a little time to get used to the arrangement of buttons and the Ipod-like wheel for making some selections. At the same time, the stand-by feature is wonderful. The platform which raises and lowers to accommodate different sizes of cup is great. We decided not to spend the extra on the automatic version of that feature, and I don't regret it. The steaming wand is excellent, and steams and froths almost effortlessly. This machine looks great, and takes up a relatively small space for its features. The design allows the machine to roll forward or back, and to swivel left or right extremely easily, which makes filling the water tank and cleaning the drip tray or brew group easy. Even cleaning is far easier and faster than our previous Saeco. The brew group is easily accessible, as are all the necessary parts. On the other hand the milk island is a disappointment. We have never gotten the promised results from this. The milk island has to be scrupulous cleaned to work at all, and even then the results are disappointing. Like others we find the water tank capacity to be a little on the small side, but in my view it's a good trade off.
Less than 1 month
Appearance, ease of function, ease cleaning, rapid heating, stand-by feature.
Careful - (unless we missed something) it is possible to run out of beans without warning, and the machine will run just water through into your steamed milk.
Coffee Lover
Starbuck's French Roast
The milk island is a huge disappointment, as it functions poorly and is hard to clean. The icons next to the main buttons on the front could be a bit larger.
Saeco Incanto RBS Classic, Krups & other non-automatic
Rated 5 out of 5
Has owned for:
1 - 6 months
Ability Level:
Beginner
Machine has been very easy to use and fun to experiment with. No problems as of yet, although I wish it would hold more water, seems like I am always refilling the water. (Maybe we are drinking too much coffee!) The water heats up very quickly and are a lot of features that you can customize.
1 - 6 months
As automatic as possible, makes it easy for a novice to make a great cup of cappucino.
Beginner
Starbucks Preground, Boston Stoker Medium roast
Bigger water container.
none
Rated 5 out of 5
Has owned for:
1 - 6 months
Ability Level:
Connoisseur
We have had it for 3.5 months and both my wife and I are very pleased. I use in the AM for my morning coffee for the road. She uses it for her cappucino in the morning and then we both use it for an evening espresso. The coffee quality is much better than my old machine. It is easy to use and it has what they call a Milk Island for frothing. This Milk Island is a really cool invention that makes the hottest milk that I have ever had from any automatic frothing system. The water filter is also a nice addition, it works like the Brita filter that I have at home. The water supply pulls out from the side and is easy to get at. The gridner is really quiet and beans do not get stuck in the grinder like my old machine. I'm just happy that my new machine is so much nicer than my old!!!
1 - 6 months
Quality of the brewing, frothing and it is even better looking in person than in the pictures.
Use good quality coffee and store the coffee in a cool, dry and dark place.
Connoisseur
Lavazza,Gaggia
Am happy just the way it is
Jura/Capresso S9
Gaggia Platinum Swing Parts Diagram - rev 01 - 05-27-2008
Gaggia Platinum Milk Island Parts Diagram - rev 01 - 09-12-2008
Gaggia Platinum Brew Group Diagram - rev 03 - 11-10-2009
Gaggia Platinum Swing Electrical Diagram - rev 01 - 04-16-2007
Gaggia Platinum Swing Hydraulic Diagram - rev 00 - 10-11-2007
I just got back from 3 weeks vacation and fired up the Machine. I got an error "out of Service [4]", removed the brew group and everything looks and moves fine. The manual was pretty worthless on this, do you know what the issue is and how to fix it, the unit is just 6 months old? Cannot find anything on the web. Thanks, Frank.
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mjackson ♦ Frank,
Here is what it means. Error 4 means Brew unit blocked. See if you can remove and replace the brew unit easily. Make sure you give it a good slam back into place.
Please let us know if you need further assistance.
For descaling, can we use the Durgol liquid-or does it have to be your proprietary tablet?
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mjackson ♦ George,
You can use the durgol and it actually works well. They are all going to be a citrus based descaler and will do the job.
mjackson ♦ George,
You can use the durgol and it actually works well. They are all going to be a citrus based descaler and will do the job.
I just ran the descaling cycle. Now I can program the coffee maker to use Long Coffee. I read the instrection booklet and followed the instructions. Is there something I could be missing?
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mjackson ♦ Tod,
You may want to try descaling again. If it had been a long time since your last descaling then you may have got some scale stuck in the device that measures water. IF so it will throw off your volumes. So try running it again as it may free up the scale stuck in the flowmeter. It may work or if not call our technical department for support.
We have had a Gaggia Syncrony for several years and my husband is requesting an updated replacement for Father's Day. It appears the Syncrony is no longer manufactured and I was wondering if you could give me some alternative ideas. I understand the Saeco Vienna Plus is close, but it appears that it does not have a bypass doser.
Thank you -- Denise Erhard
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Michael Rosso ♦ Denise...Thank you for your interest in the Gaggia Platinum Swing. The Gaggia Syncrony has been replaced by the Gaggia Titanium. Either the Gaggia Platinum or the Gaggia Titanium would be a great choice to replace you well used and faithful Gagggia Syncrony. I hope this information helps, however if you have more questions please contact us directly at 1-888-411-5282 option 1. Thanks.
I am considering the Gaggia Platinum Swing. From looking over your website describing this machine, I understand it contains a water purification filter which must be changed occasionally. Our kitchen has a reverse osmosis water filtration system, so the water I would be using is already filtered. Does that mean I can use the Gaggia Platinum Swing without changing the filter?
Thanks -
Kathy Tangney
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Michael Rosso ♦ Kathy...Thank you for your interest in the Gaggia Platinum Swing. Using the filter in the water reservoir is optional, and you would not need to use it when using RO water. Thanks
I was wondering for how long the sale on this product is going to continue? Thank you in advance for your answer.
- Sara
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mjackson ♦ Sara,
We will honor the price for at least two weeks. It should continue for a while. The good thing is we always have sales and Gaggia is usually a featured item. It is a great machien and brews an amazing espresso.
Just got a Platinum Swing... gotta question about the crema... How do I get a thicker and "creamier" crema on the espresso?
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mjackson ♦ J,
There is a few ways to adjust the machien to get a better Crema. Use good beans like Lavazza, set the grinder at the finest setting make sure you follow the instructions. Set the grinder while it is running. Then set the dose at maximum. You want to brew a little over 2 ounces in order top get the best tasting shot. It should taste great at these settings. If you are not getting Crema at this point I would suggest seeing about different beans or call us for some help.
The glass carafe for my milk island cracked and is unusable. Is there a way to purchase just the carafe without replacing the whole milk island?
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mjackson ♦ Jordan,
If you call our technical department they should be able to help you. I am not sure if it is available separately. They may be able to get you one of you can give them a call.
how do I make my coffee thicker, like I get at a professional coffee bar? The flavor is fine, but the coffee is thin, even though the crema is fine.
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mjackson ♦ Ian,
There are many things to adjust all within keeping in mind the limitations of the machine. You should set the grind at the finest setting, Have the strength at maximum and for an espresso only brew about 1.75 - 2 ounces at max. If you do this you should get a good espresso. If you brew more than that you will be getting away from brewing an espresso and really be making more like a regular cup of coffee. The maximum dose is 10.5 grams and that will let you make a 2 oz espresso that will taste right. Try changing your settings and let us know how it works out.
What is the difference (other then the display) between the Gaggias Vogue, Swing and swing up??
Thank you, Frank
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mjackson ♦ Frank,
There are some differences as you can imagine. The vogue has some great features such as ceramic burrs in the grinder. It will brew a great espresso as they all will. It does not have a bypass feature so you can only brew what is in the hopper. The Swing models have rapid steam,temperature control, and more programming features well such as also setting the menu language, energy saving mode, water hardness, and rinsing cycle. The swing up also has a motorized drip tray that can move up and down. I hope this helps and let us know if you have any questions.
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Friday: 9am-6pm
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Sunday: 12pm - 5pm
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Whole Latte Love - 2200 Brighton Henrietta Townline Rd, Rochester, NY 14623
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Chance Great video. Covers the basics and really helps you find the category that fits your life. Super auto for me!
01-03-2013 12:48am |