Krups FME4 Coffee Maker

Michael Rosso ♦ marietta... Thank you for your interest in the Krups FME4 Coffee Maker. How fast your coffee brews will depend on the volume of coffee you are brewing and how fine the grind is. You can also control the strength of the coffee with amount of grounds, how fine the grind and the type of coffee roast you are using. The Krups FME4 Coffee Maker comes with a one year warranty directly through Krups. Shipping charges are as follows: Please note that it may take 24-48 hours (not including weekends or holidays) before your package is shipped. Whole Latte Love offers free standard shipping to destinations in the Continental United States. on all retail orders over $50. Hawaii and Alaska are not eligible for free standard shipping and other shipping promotions. Free standard shipping also excludes all commercial products). All parts will incur a $5.95 shipping and handling fee. The Whole Latte Love return policies are as follows: Because your satisfaction is of the utmost importance, we will gladly accept the return of New/Unused espresso machines, coffee makers and coffee grinders up to thirty (30) days and refurbished products up to fifteen (15) days from the shipment date. This policy does not apply to commercial products, accessories, parts, grocery products or other non-returnable items.
The goal of our sales staff is to make sure the machines our customers purchase are a proper fit. If you have any questions after a purchase, please do not hesitate to call us so we can provide any instructions necessary for your complete enjoyment of your new purchase. If you want to return your order please call our customer support line at 1-888-411-5282. If your item is eligible for return we will issue an RMA number (Return Merchandise Authorization). WE DO NOT ACCEPT UNAUTHORIZED RETURNS. When returning a product to our facilities, the RMA number must be clearly written on the outer box. An insured carrier should ship the merchandise with a tracking number. Your machine should be insured for the entire cost of the machine. Return shipping charges are the responsibility of the customer. Whole Latte Love does not assume any responsibility for lost or damaged packages(please check the following link for additional return policy information: http://www.wholelattelove.com/policy_returns.cfm). I hope this information helps, however if you have anymore questions please feel free to contact us directly at 1-888-411-5282 option 1. Thanks.

12-29-2011 10:56am |

Michael Rosso ♦ marietta... Thank you for your interest in the Krups FME4 Coffee Maker. How fast your coffee brews will depend on the volume of coffee you are brewing and how fine the grind is. You can also control the strength of the coffee with amount of grounds, how fine the grind and the type of coffee roast you are using. The Krups FME4 Coffee Maker comes with a one year warranty directly through Krups. Shipping charges are as follows: Please note that it may take 24-48 hours (not including weekends or holidays) before your package is shipped. Whole Latte Love offers free standard shipping to destinations in the Continental United States. on all retail orders over $50. Hawaii and Alaska are not eligible for free standard shipping and other shipping promotions. Free standard shipping also excludes all commercial products). All parts will incur a $5.95 shipping and handling fee. Here are our return policies (which are also posted on our sight0: Because your satisfaction is of the utmost importance, we will gladly accept the return of New/Unused espresso machines, coffee makers and coffee grinders up to thirty (30) days and refurbished products up to fifteen (15) days from the shipment date. This policy does not apply to commercial products, accessories, parts, grocery products or other non-returnable items.
The goal of our sales staff is to make sure the machines our customers purchase are a proper fit. If you have any questions after a purchase, please do not hesitate to call us so we can provide any instructions necessary for your complete enjoyment of your new purchase. If you want to return your order please call our customer support line at 1-888-411-5282. If your item is eligible for return we will issue an RMA number (Return Merchandise Authorization). WE DO NOT ACCEPT UNAUTHORIZED RETURNS. When returning a product to our facilities, the RMA number must be clearly written on the outer box. An insured carrier should ship the merchandise with a tracking number. Your machine should be insured for the entire cost of the machine. Return shipping charges are the responsibility of the customer. Whole Latte Love does not assume any responsibility for lost or damaged packages. The Following Guidelines Apply to all Refunds: Any unopened item espresso machine, grinder or coffee maker in original condition that is returned is subject to a 15% restocking fee (includes shipping and handling). Any item that is not in its original condition, shows surface marring, is missing the manufacturer’s box or original inserts, is dirty or is missing parts for reasons not due to our error: up to 50% of item's price. Products must have any standard certification labels (UPC code, etc.) intact to be accepted as a return. All items must be undamaged. Damaged items will not be accepted for a return.
RMA numbers, provided by our Customer Service Representatives for the return, are valid for 10 days only.
All gift-with-purchase items must be returned; otherwise, the full retail price will be deducted from your refund.
Grocery products, such as coffee, tea, drinks/syrups and other consumable items cannot be returned. Refunds will not be granted for these products. Credits can only be issued to the card used for the original purchase.Commercial products may not be returned. Defective items will be replaced with the same model. When you buy a package or gift set through Whole Latte Love, the bundle price is often lower than the regular retail value of the items, if purchased separately. You can return one or more items purchased as a bundle; however, the refund will reflect the discounted price of the item(s) based on the package price. The refund amount may differ from the retail value of the item when sold separately.

Non-Returnable Items

Whole Latte Love does not accept returns for the following items: Any product missing the serial number or UPC. The serial number or UPC cannot be missing from the product itself or the manufacturer’s box.
* Products that have been customized
* Parts/care products or accessories
* Coffee, tea, drinks/syrups and other consumable items. Orders shipped internationally (includes orders sent to Canada or to US territories)
* No commercial merchandise may be returned

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Defective Products

If you believe that your machine is not working properly, please contact our Technical Services department at 888-411-5282. New espresso machines, coffee makers and grinders can be exchanged up to 30 of the shipment date. Refurbished products can be exchanged up to 15 days from the shipment date.

* Defective items will be replaced with the same model.
* A technical support representative, who may offer basic troubleshooting and operational guidance over the phone to determine if the item can be deemed defective, must verify defective products.
* If the product is not verified as defective, then it may be returned under our Return Policy.
* Defective machines are returned via E-Labels. A representative will provide you with an E-Label, if the product is deemed defective. Please be aware that Whole Latte Love does not assume responsibility for any shipping damage. Proper packing is the sole responsibility of the person returning the product, so be sure to package items secure
* Merchandise must be received in like new condition with the original manufacturer’s box. All packing materials, manuals, and accessories must also be returned with the merchandise; otherwise, refurbishment fees will apply

Please Note: All of our machines have been tested; there may be residual coffee or water in some machines. Water or coffee residue does not indicate that a product has been used or is defective.

12-29-2011 10:57am |

mjackson ♦ Diana,

I am not sure exactly what you mean. I don't think you need to unplug the machine each time as that will automatically reset the clock. The best thing to do is to call Krups at 1-800-526-5377 and they should be able to help as they are authorized

07-25-2011 9:54am |