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I received my water softener on a plastic bag, and I noticed a bunch of grainy particles loose in the bag, that I imagine are the crystals that filter the water. Is that normal, is my softener leaking? Cheers
Answer by techkathy
Gustavo - take the softener out of the bag and see if any additional crystals fall out of the bottom or pointed top of the softener. If they do not then you should be fine.