Rancilio Water Softener

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Question & Answers

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Recent questions
yukit asked:
posted on Dec 15, 2013 02:26PM

Charging for the 1st time

Tried to pour salt water solutino into the mesh part of the water softener, but the liquid just sit there. It doesn't "flow freely" as descrbed in the istruction. Should I try to force water through the softener? Would submerging the unit in a water first help?        
techkathy aswered:
Is the filter dry?  Try soaking it in a salt water solution to moisten it.  You can also get a length of tubing and attach it to the end to create a siphon.  
yukit aswered:
I soaked the filter in water first, but moistire wasn't penetrating into the filter. I ended up sucking the water through the filter; that helped the salt water to drip through the filter better. Once i figured enough salt water has gone through the filter, I rinsed with regular water,... more

Gustavo asked:
posted on Apr 26, 2013 09:22AM

Question by Gustavo N.

I received my water softener on a plastic bag, and I noticed a bunch of grainy particles loose in the bag, that I imagine are the crystals that filter the water. Is that normal, is my softener leaking? Cheers
techkathy aswered:
Gustavo - take the softener out of the bag and see if any additional crystals fall out of the bottom or pointed top of the softener. If they do not then you should be fine.