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Installation policy 
  
Nationwide services available for all of the machines that we sell.
View our service map.


When purchasing commercial equipment through Whole Latte Love that requires professional installation, all manufacturers’ recommendations for proper installation must be followed. In the event that the manufacturer’s guidelines are not followed, the product  warranty will be void. Please refer to the installation section of your machine for the specifics of what you must have ready. Always consult with your plumber or contractor, as well as your code enforcement officer, to ensure the installation process goes smoothly.

Whole Latte Love will work in the customer’s best interest to ensure a reputable factory authorized installer for all products purchased through our website.

In the event that installation is not covered in the purchase of an item, the customer will be responsible for paying for the factory-authorized installer. If the install time needs to be changed, Whole Latte Love must be contacted at least 24 hours in advance to avoid a cancellation penalty. If the installer arrives at the location of installation and the customer is not ready, the customer may be charged an hourly rate, including travel time for additional work needed, or installation may not be completed.

We also offer a Preventative Maintenance Program that can be purchased with some products. It will include a machine inspection every 3 to 4 months to ensure it is working properly, and in some cases, will include installation.


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888-411-5282 (JAVA) or 585-924-7170 or FAX 585-924-7362
Commercial Equipment @ Whole Latte Love - 2200 Brighton Henrietta Town Line Rd, Rochester, NY 14623
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