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Shipping information and policies 
  

Shipping Information:
  • Please note that it may take 48-72 hours (not including weekends or holidays) before your package is shipped.
  • Some items may be drop-shipped directly from the manufacturer. These items will not receive an automated tracking number. Please contact us directly if you have any questions regarding your shipment.
  • At this time, shipping is available in the contiguous US only.
  • We can only ship items weighing under 1lb to a PO Box. Items weighing more than this must be shipped to a valid street address.
  • FedEx & UPS Air Shipments: If ordering a machine that has to go Next Day, 2nd Day and 3 Day Air shipping please make sure you place your order before 12:00 PM EST to help ensure that it ships that day. We cannot guarantee that air shipments placed after 12:00 PM will ship that day. Please give us a call if you need a priority package shipped and you are ordering after 12:00 and we will do our best to get it out the door.

Expedited Shipping:

  • Next Day Air, 2nd Day Air and 3 Day Select are subject to FedEx or UPS policies.
  • Saturday delivery is only available for FedEx Express or UPS Next Day Air and must be specified at the time of ordering. No expedited shipments are delivered on Saturdays unless otherwise specified.
  • "In Transit" times provided by FedEx and UPS are based on business days and do not include Saturdays or Sundays.

International Orders:
  • Unfortunately, we are unable to offer international shipping at this time.
Shipping Damage:

Please inspect your package when you receive it from the shipper. If you notice any damage from shipping, please call us at 888-411-5282 to report the damage and DO NOT USE the machine. You must contact us within 5 business days.

Make sure that you keep all packaging (boxes, shipping labels, peanuts, etc.), as the shipper will come to inspect the package. You may also call the shipper directly. UPS can be reached at 1-800-742-5877. FedEx can be reached at 1-800-463-3339. Please also review UPS’ Terms & Conditions and FedEx Terms & Conditions.

 


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888-411-5282 (JAVA) or 585-924-7170 or FAX 585-924-7362
Commercial Equipment @ Whole Latte Love - 2200 Brighton Henrietta Town Line Rd, Rochester, NY 14623
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