Nationwide services available for all of the machines that we sell.
View our service map.
Bunn: All equipment other than as specified below: 2 years parts and 1 year labor. Electronic circuit and control boards have a 3 year parts and labor warranty directly through Bunn. Compressors on refrigeration equipment have a 5 year parts and 1 year labor warranty directly through Bunn. Grinding burrs on coffee grinding equipment have a 3 year parts and labor warranty or 30,000 lbs of coffee, whichever comes first. Warranty does not apply to equipment or parts not manufactured by Bunn or that has been misused, neglected, improperly installed or operated, improperly maintained, or repaired. All warranty calls and questions should be directed to Bunn at 1-800-286-6070.
Fetco: Circuit boards have a 3 year parts and labor warranty directly through Fetco. Electro-mechanical parts have a 2 year parts and labor warranty directly through Fetco. All other parts have a 1 year parts and labor warranty directly through Fetco. Accessories and dispensers have a 1 year parts-only warranty directly through Fetco. The warranty on airpots is limited to 1 year for their vacuum insulation.
Fetcos warranty covers electrical parts, tubing, and fittings, but does not cover the following: installation, adjustments, training, preventative maintenance, cleaning, or improper application/ operation.
Warranty service calls are limited to normal weekday business hours with no more than 1-hour travel time charged per round trip. All warranty service calls require pre-authorization by the Fetco Technical Support Department. If service is needed during the weekend or after hours, an approved local service agent can be called. The warranty is void if repairs are not made by a Fetco recommended service agent.
All warranty calls and questions should be directed to Fetco: 800-FETCO-99 (800-338-2699) or 847-719-3000.
Franke: 1 year warranty directly through Espresso Specialists, Inc. Installation is also covered by ESI. All warranty calls and questions should be directed to them at 1-800-310-5710.
La Marzocco: 13 month parts warranty through Whole Latte Love. Warranty does not cover parts damaged by accident, abuse, or improper use. Warranty does not cover parts commonly subject to wear and tear including, but not limited to: inserts, portafilter gaskets, and diffusion screens. All warranty calls and questions should be directed to Whole Latte Love at 1-888-411-5282.
Saeco Commercial: 1 year parts (no labor) warranty directly through Saeco. Customers can call the Saeco Service Center to troubleshoot, and if problems persist, will be directed to their local customer service center. The customer is responsible for contacting the service center. All warranty calls and questions should be directed to Saeco at 1-800-933-7876.
Vita Mix: 3 year limited warranty directly through Vita Mix. Provisions of this limited warranty are void if machine has been subjected to obvious abuse, negligence, accident, alteration or failure to follow operating instructions, or product exposure to abnormal or extreme conditions. Improper use includes, but is not limited to: improper cleaning, improper installation, and placement in a noise-reduction device that prevents necessary cooling. All warranty calls and questions should be directed to Vita Mix at 800-437-4654.
*A Shipping and handling fee will be applied to all warranty replacement parts shipped from Whole Latte Love.
*Warranties do not extend to accessories parts or normal ware parts such as gaskets, portafilter handles, portafilter baskets, pannarello wands, etc.
*Parts ordered online, by phone or email are final sales. If calling to order please have manual and part number ready.
*Please inspect all packages immediately upon receiving. All claims must be issued within 5 business days.
*Please note most of the machines we sell are tested at the manufacturer. Due to this testing you might find residual coffee or water on/in new machines. Most manufacturers will include a small sheet of paper stating this. We sell new machines only unless clearly stated and understood by the customer.