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Description

The Gaggia Platinum Vision uses a Rapid Steam boiler system, utilizing a stainless steel boiler so you can switch back and forth between brewing and steaming in mere moments, without lengthy cool down or heat up time in between. This system provides the power behind each shot of espresso, fine tuning and perfecting the temperature. As for the water pressure, the Gaggia Platinum Vision provides a maximum of 15 bars of pressure, more than what you’ll need to pull each shot. Because the Gaggia Pla

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TAG gaggia-platinum-vision-with-milk-island

Jeff Roser

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Jeff Roser asked a question...
at 05-31-2013 6:57pm

Hello,
I purchased a Gaggia Platinum Vision on 2/28/13 and have taken care of it according to the manual using Gaggia Decalcificante and Gaggia Coffee Clean. This morning a pool of water ends up on the counter and no espresso or coffee comes out of the spout. I can get hot water from the wand fine, it is only a problem with the espresso, coffee, or long coffee coming out. I tried cleaning again with the Gaggia Coffee Clean, and I get a little of the Coffee Clean product out of the spout, but mostly water on the counter.
Please Advise.

Thanks,
Jeff

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techkathy I would recommend sending the machine in for a repair. It sounds like the steam valve is not closing completely or not sealing completely. Call us or go on to your account online to set up a repair order.

06-10-2013 2:52pm |

Garrett Billmire

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Garrett Billmire wrote a review...
at 05-07-2013 9:51pm

Gaggia Platinum Vision with Milk Island
Gaggia Platinum Vision with Milk Island

I used my la Pavoni for 15 years and it was great. This is better.

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Janice Hill

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Janice Hill asked a question about a product...
at 04-24-2013 8:37pm
Gaggia Platinum Vision with Milk Island
Gaggia Platinum Vision with Milk Island

We just un-boxed our new Gaggia Platinum Vision. I am concerned with the steam knob. It feels loose and is quite wobbly. Is this normal?

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techkathy Janice - is it possible for you to take a photo or send a short video of the knob to support@wholelattelove.com? It can help us determine if there is an issue with the knob or if it is normal.

04-26-2013 12:01pm |

Danielle Overman

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Danielle Overman wrote a review...
at 03-25-2013 8:18pm

Gaggia Platinum Vision with Milk Island
Gaggia Platinum Vision with Milk Island

I LOVE this machine! I have had for a week and LOVE everything about it. I replaced a Solis master 5000 (had 7 years), which I loved as well, but I definately have a new love! It is quieter, faster and just better all around. Paired with Lavazza beans, I have perfection in a cup every morning!

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SonnyCorinthos ♦ The Gaggia Platinum Vision is a very easy to use machine that makes exceptional java! Glad you are enjoying it.

03-26-2013 12:12pm |

Nenad Kartalija

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Nenad Kartalija asked a question...
at 03-07-2013 11:06am

I have a new unit that was working great until just now. When I press the espresso/coffee/or long coffee shot button on the screen, the unit goes through all the machinations but water comes out at steam tube.
Any suggestions?

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techkathy Nenad - is the steam knob closed? Have you descaled the machine recently?

03-08-2013 10:15am |

Andrew Mould

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Andrew Mould buzzed about a product...
at 10-22-2012 3:15pm
Gaggia Platinum Vision with Milk Island
Gaggia Platinum Vision with Milk Island

The listing for this machine doesn't show a 1 year extended warranty. All the other Gaggia's have it - I take it this is just an error and it does have the extended warranty?

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Michael Rosso ♦ Andrew...All the New Gaggia machines do have the extended 1 year warranty. Thanks.

10-29-2012 6:53pm |

Hilde Swain

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Hilde Swain buzzed about a product...
at 05-16-2012 1:06pm
Gaggia Platinum Vision with Milk Island
Gaggia Platinum Vision with Milk Island

What is the difference between the Platinum Vision w/Milk Island vs the Platinum Swing Up? I mainly drink lattes, would one be better than the other? Thanks!

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mjackson ♦ There a few differences you can get either machine with a milk island. The display is the main difference. The Vision is equipped with a touch screen that is fun and easy to use. It lets you do everything right on the screen including programming. It also has an active cup warmer that works very well. I like the machine a lot. They will otherwise work the same, and both brew exceptional shots. I would recommend getting the Vision and also get the latte art pannarello wand from Gaggia as it will let you have more control over the milk and act like a one hole steam wand and give you the control you need in order to make latte milk. The normal pannarello wand does a good job of foaming milk but you may have difficulty getting good latte milk.

05-17-2012 9:00am |

Josie Alpers

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Josie Alpers buzzed about a product...
at 02-12-2012 10:46pm
Gaggia Platinum Vision with Milk Island
Gaggia Platinum Vision with Milk Island

Hi, is there any way to buy extended warranty for the Gaggia Platinum Vision? I'm just a little concerned about the electronic components.
Thanks,
Josie Alpers

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Michael Rosso ♦ Josie...Thank you for your post to our Super Wall. Currently there are no options to purchase an extended warranty on any of the Gaggia Espresso machines. Thanks

02-13-2012 2:34pm |