mjackson ♦ Carol,

I am going to email manual to you , I think you will see you are not really missing anything.

06-21-2012 9:50am |

Michael Rosso ♦ Terry...Thank you for your interest in the Delonghi ESAM2000 Cafe Venezia. Our return policies are as follows:
Return Policy | Bundle Pricing Return Policy | Non-Returnable Items | Defective Products

Because your satisfaction is of the utmost importance, we will gladly accept the return of New/Unused espresso machines, coffee makers and coffee grinders up to thirty (30) days and refurbished products up to fifteen (15) days from the shipment date. This policy does not apply to commercial products, accessories, parts, grocery products or other non-returnable items.

The goal of our sales staff is to make sure the machines our customers purchase are a proper fit. If you have any questions after a purchase, please do not hesitate to call us so we can provide any instructions necessary for your complete enjoyment of your new purchase.

If you want to return your order please call our customer support line at 1-888-411-5282. If your item is eligible for return we will issue an RMA number (Return Merchandise Authorization). WE DO NOT ACCEPT UNAUTHORIZED RETURNS.

When returning a product to our facilities, the RMA number must be clearly written on the outer box. An insured carrier should ship the merchandise with a tracking number. Your machine should be insured for the entire cost of the machine. Return shipping charges are the responsibility of the customer. Whole Latte Love does not assume any responsibility for lost or damaged packages.

The Following Guidelines Apply to all Refunds:

* Any unopened item espresso machine, grinder or coffee maker in original condition that is returned is subject to a 15% restocking fee (includes shipping and handling).
* Any item that is not in its original condition, shows surface marring, is missing the manufacturer’s box or original inserts, is dirty or is missing parts for reasons not due to our error: up to 50% of item's price
* Products must have any standard certification labels (UPC code, etc.) intact to be accepted as a return.
* All items must be undamaged. Damaged items will not be accepted for a return. Please see http://www.wholelattelove.com/policy_shipping.cfm for more information on damages.
* RMA numbers, provided by our Customer Service Representatives for the return, are valid for 10 days only.
* All gift-with-purchase items must be returned; otherwise, the full retail price will be deducted from your refund.
* Grocery products, such as coffee, tea, drinks/syrups and other consumable items cannot be returned. Refunds will not be granted for these products.
* Credits can only be issued to the card used for the original purchase.
* Commercial products may not be returned.
* Defective items will be replaced with the same model. All replacements will ship UPS Ground irrespective of original shipping method. There is more information available on our site using the following link:
http://www.wholelattelove.com/policy_returns.cfm. I hope this helps, however if you have anymore questions please contact us directly at 1-888-411-5282 option 1. Thanks.

03-07-2012 9:03am |

mjackson ♦ Debbie,

It seems as though the Delonghi has served you well in perhaps your office. They Still make a 3300 and we have some on order but they will not arrive until June and may be discontinued. We are still not sure. That being said they do have a machine that may be replacing that model. We do have that in stock. I would look at this machine as one to be considered as similar. Delonghi ECAM22110SB Magnifica XS Espresso Machine. Here is a link - http://www.wholelattelove.com/DeLonghi/delonghi-ecam22110sb-magnifica-xs.cfm.

This is very similar machine. It has been upgraded with a more easy to navigate control system. It also features energy savings, a stainless steel boiler and a good grinding system that is easy to adjust. Let us know if you have any more questions and thanks for thinking of us.

01-05-2012 8:41am |

mjackson ♦ Robert,

Great machine. Robert, It operates at 15 bars of pressure. They need to have 9 bars of pressure in order to brew espresso. I would not worry to much about different bars of pressure as a decision factor.

10-31-2011 8:40am |