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carolli

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carolli buzzed about a product...
at 06-18-2012 2:30pm
DeLonghi ESAM2000 Caffe Venezia
DeLonghi ESAM2000 Caffe Venezia

I want to purchase a gift for my children. Please tell me the difference in features between
Delonghi ECAM22110SB Magnifica XS Espresso Machine
ESAM2000 Caffe Venezia


we have the ECAM. As the ESAM costs less, what features is it missing? If it is too long an answer, just attach the informational booklet for the ESAM for me to rea.

Thanks!

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mjackson ♦ Carol,

I am going to email manual to you , I think you will see you are not really missing anything.

06-21-2012 9:50am |

Terry Potter

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Terry Potter buzzed about a product...
at 03-06-2012 3:16pm
DeLonghi ESAM2000 Caffe Venezia
DeLonghi ESAM2000 Caffe Venezia

What is your return policy on the DeLonghi ESAM2000?

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Mike Russo ♦ Terry...Thank you for your interest in the Delonghi ESAM2000 Cafe Venezia. Our return policies are as follows:
Return Policy | Bundle Pricing Return Policy | Non-Returnable Items | Defective Products

Because your satisfaction is of the utmost importance, we will gladly accept the return of New/Unused espresso machines, coffee makers and coffee grinders up to thirty (30) days and refurbished products up to fifteen (15) days from the shipment date. This policy does not apply to commercial products, accessories, parts, grocery products or other non-returnable items.

The goal of our sales staff is to make sure the machines our customers purchase are a proper fit. If you have any questions after a purchase, please do not hesitate to call us so we can provide any instructions necessary for your complete enjoyment of your new purchase.

If you want to return your order please call our customer support line at 1-888-411-5282. If your item is eligible for return we will issue an RMA number (Return Merchandise Authorization). WE DO NOT ACCEPT UNAUTHORIZED RETURNS.

When returning a product to our facilities, the RMA number must be clearly written on the outer box. An insured carrier should ship the merchandise with a tracking number. Your machine should be insured for the entire cost of the machine. Return shipping charges are the responsibility of the customer. Whole Latte Love does not assume any responsibility for lost or damaged packages.

The Following Guidelines Apply to all Refunds:

* Any unopened item espresso machine, grinder or coffee maker in original condition that is returned is subject to a 15% restocking fee (includes shipping and handling).
* Any item that is not in its original condition, shows surface marring, is missing the manufacturer’s box or original inserts, is dirty or is missing parts for reasons not due to our error: up to 50% of item's price
* Products must have any standard certification labels (UPC code, etc.) intact to be accepted as a return.
* All items must be undamaged. Damaged items will not be accepted for a return. Please see http://www.wholelattelove.com/policy_shipping.cfm for more information on damages.
* RMA numbers, provided by our Customer Service Representatives for the return, are valid for 10 days only.
* All gift-with-purchase items must be returned; otherwise, the full retail price will be deducted from your refund.
* Grocery products, such as coffee, tea, drinks/syrups and other consumable items cannot be returned. Refunds will not be granted for these products.
* Credits can only be issued to the card used for the original purchase.
* Commercial products may not be returned.
* Defective items will be replaced with the same model. All replacements will ship UPS Ground irrespective of original shipping method. There is more information available on our site using the following link:
http://www.wholelattelove.com/policy_returns.cfm. I hope this helps, however if you have anymore questions please contact us directly at 1-888-411-5282 option 1. Thanks.

03-07-2012 9:03am |

Debbie Tripp

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Debbie Tripp buzzed about a product...
at 01-04-2012 4:25pm
DeLonghi ESAM2000 Caffe Venezia
DeLonghi ESAM2000 Caffe Venezia

We have a Delonghi ESAM 3300 Magnifica and it's about 5 years old. It's leaking water under the machine and we don't have a local place to work on it. If we can get approval, I may order a new machine. Which machine is comparable to our model?

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mjackson ♦ Debbie,

It seems as though the Delonghi has served you well in perhaps your office. They Still make a 3300 and we have some on order but they will not arrive until June and may be discontinued. We are still not sure. That being said they do have a machine that may be replacing that model. We do have that in stock. I would look at this machine as one to be considered as similar. Delonghi ECAM22110SB Magnifica XS Espresso Machine. Here is a link - http://www.wholelattelove.com/DeLonghi/delonghi-ecam22110sb-magnifica-xs.cfm.

This is very similar machine. It has been upgraded with a more easy to navigate control system. It also features energy savings, a stainless steel boiler and a good grinding system that is easy to adjust. Let us know if you have any more questions and thanks for thinking of us.

01-05-2012 8:41am |

Robert Arsenault

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Robert Arsenault buzzed about a product...
at 10-23-2011 11:53am
DeLonghi ESAM2000 Caffe Venezia
DeLonghi ESAM2000 Caffe Venezia

How many bars does this pull?

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mjackson ♦ Robert,

Great machine. Robert, It operates at 15 bars of pressure. They need to have 9 bars of pressure in order to brew espresso. I would not worry to much about different bars of pressure as a decision factor.

10-31-2011 8:40am |