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padraig lawlor

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padraig lawlor buzzed about a product...
at 11-10-2012 2:46pm
Saeco Royal Professional
Saeco Royal Professional

Hi my machine keeps telling me to fill water tank even though its full
Regards padraig

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mjackson ♦ Padraig,,
it may be your magnet is not floating or missing. If it is in tack and not floating then it could be the issue give us a call at technical support and they should be able to help.

11-13-2012 8:38am |

alonso guerra

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alonso guerra buzzed about a product...
at 11-01-2012 7:29am
Saeco Royal Professional
Saeco Royal Professional

Hi there, I was removing my checkball from the spout on top of the brew unit on my saeco royal proffessional and it fell out and i lost it. So stupid i know. I doubt there is anything i can do but its worth a shot. Thank you

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mjackson ♦ Alonso,

Give our technical support team a call and they may be able to help you get the correct part. It happens all the time don't feel too bad.

11-01-2012 8:07am |

Mike Kmetz

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Mike Kmetz buzzed about a product...
at 10-17-2012 7:49am
Saeco Royal Professional
Saeco Royal Professional

Does this unit have a water tap like the older models to hook up to plumbing?

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Mike Russo ♦ Mike....Thank you for your interest in the Saeco Royal Professional. This model can not be plumbed like the Saeco Royal Coffee Bar. I hope this information helps.

10-17-2012 4:34pm |

David Letts

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David Letts buzzed about a product...
at 10-08-2012 5:50pm
Saeco Royal Professional
Saeco Royal Professional

I am interested in purchasing the Saeco Royal Professional Espresso Machine you are currently listing for $1,295.00. Is this their current updated model?

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mjackson ♦ David , It is the latest version of that machine. There is another one touch model coming out soon. That machine will be available after October 15th. I do like the standard model as it has proven to be very reliable.

10-12-2012 8:40am |

jacquelyn st aubyn

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jacquelyn st aubyn buzzed about a product...
at 05-23-2012 1:51pm
Saeco Royal Professional
Saeco Royal Professional

My Saeco Odea Go dregdrawer has gone missing. Yeah, I know, WTF, right? Can you tell me where I can buy a new one?

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mjackson ♦ Jacquelyn,
I am sorry for your loss. Give our technical department a call and they should be able to help you get the part.

05-24-2012 8:44am |

Silvia Guzman

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Silvia Guzman buzzed about a product...
at 05-22-2012 6:59pm
Saeco Royal Professional
Saeco Royal Professional

Dear Sirs,
We are interesting in buying SAECO ROYAL PROFESSIONAL ESPRESSO MACHINE.
I need a quote and confirm if it is free shipping to delivery in 8274 NW 14th Street, Doral Florida 33126. USA
I would also like to know if you recommend some parts and accesories to use with this machine, por example water filters and Durgol DeScaler.
Thank you very much for your kind attention.

Best Regards,
Silvia Guzman
serviciocliente@casysca.com
Tel: +503-2275-8142

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mjackson ♦ I will email you a quote.

05-23-2012 11:23am |

Stephanie Jones

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Stephanie Jones buzzed about a product...
at 04-27-2012 11:39am
Saeco Royal Professional
Saeco Royal Professional

My machine sometimes skips the brew. It grinds and tamps but does not brew. Can you makes some suggestions as to how to correct the problem please.

Thanks
Stephanie

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mjackson ♦ Stephanie,
You may want to call Saeco and see if they can help you troubleshoot. It could be a few things and I do not have enough information. It could be that you may need to do some cleaning of your brew group. It could be it happens after you use the bypass doser, I am not sure. I will email you some things to try. I am hoping they will help.

04-30-2012 8:31am |

Skip Jansen

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Skip Jansen buzzed about a product...
at 03-01-2012 9:00am
Saeco Royal Professional
Saeco Royal Professional

How does one increase the amount of water per cup dispensed by the machine

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mjackson ♦ Skip,
It is easy to change the programming. Just pick the button you want to program. Press the button and hold it until you reach the desired amount and then let the button go. After that it should dispense that amount every time you push it. I hope this helps and let us know if you have any more questions.

03-02-2012 8:27am |

Rick Litz

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Rick Litz buzzed about a product...
at 02-29-2012 3:19pm
Saeco Royal Professional
Saeco Royal Professional

my machine is 4 or 5 years old, the steam pressure from the wand is very inconsistent, it seems some mornings to be stong and then other times it is weak and speratic, sometimes i use a pipe cleaner to try to get a little back pressure but it dosen't seem to keep the pressure for very long. I do use a descaler occasionaly but it dosen't seem to help.

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mjackson ♦ Rick,

Tbe descaling may help. It may also mean you may want to get your machien serviced as it could be a bad or going bad steam valve. It is hard for me to say exactly what it may be. I would try to get it to an authorized Saeco repair center and have it looked at. They can give you a much better idea of exactly what the problem may be and how much to fix it.

03-01-2012 8:20am |

Phyllis Simon

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Phyllis Simon buzzed about a product...
at 02-04-2012 7:49pm
Saeco Royal Professional
Saeco Royal Professional

Watertank is NOT empty...making coffee. Time to descale; message on descale is "watertank empty. Emptied and refilled watertank; still makes coffee just fine. Will not go into descale process.

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mjackson ♦ Phyliss,

I am not sure what is happening with your machine. The best thing to do is to call technical support at Saeco. You will want to be at the machine with it turned on when you call and then they can troubleshoot with you when you are on the phone. You can reach them at 1-800-933-7876.

02-06-2012 9:32am |

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