This is our third Bunn in thirty years. My wife and her live in sister drink a LOT of coffee!
When the spray head recently unscrewed itself and apparently fell into the grounds, only to be thrown out. I found the coffee to be too weak thereafter.
Found the source of the problem (missing spray head), called Bunn through this web sites providing the # and second ring and exchange of info and for FREE, the lady said 2 replacement parts are on their way! Outstanding!!!