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Stefano Minni

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Stefano Minni asked a question about a product...
at 10-22-2013 5:05pm
Lavazza Espresso Point
Lavazza Espresso Point

my machine seems not to heat enough to extract coffee correctly.
It can make hot water and steam but when I make coffee the coffee only come out barely warm.
What can it be?

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techkathy Have you cleaned and/or descaled the machine recently?

11-12-2013 8:30pm |

David Crayne

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David Crayne asked a question about a product...
at 01-31-2013 10:01am
Lavazza Espresso Point
Lavazza Espresso Point

I am using Filicori capsules in my Espresso Point machine and my shots are only about half the size as they are with the Lavazza capsules. I also noticed that I am getting a lot of water in the drawer. I assume there is a pressure relief valve after the flow meter that is bypassing the excess pressure caused by the Filicori capsules (the flow from them is very slow). My question is, can I do anything to fix this problem. Thanks

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techkathy
David,
I would recommend thoroughly cleaning the machine and performing a descaling cycle. See if that helps with the flow of water into the drawer.

01-31-2013 3:53pm |

Jeannine Pettas

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Jeannine Pettas asked a question about a product...
at 01-04-2013 11:45pm
Lavazza Espresso Point
Lavazza Espresso Point

my Lavazza espresso point machine will not power on. Fuses look good. My power cord is only about 8 months old. What else do you think it could be?

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Sanfam ♦ The Lavazza Point machines are generally straightforward and somewhat non-serviceable. If the machine doesn't power on and appears to have a good cord, there isn't terribly much you can do short of testing with another cord (if only to rule out the one you have) and on another power circuit to rule out a problem with the mains power. If all else fails, you may want to set up a repair order for the machine--While they are typically the "tanks" of the espresso world, even they may occasionally require service. You're welcome to give our Technical Support department a call at 888-411-5282, Option 3.

01-07-2013 10:46am |

Anne Pinsker

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Anne Pinsker buzzed about a product...
at 06-13-2012 12:39am
Lavazza Espresso Point
Lavazza Espresso Point

I loved your video and thank you so much for putting it out there. I want this machine very badly. I noticed you have a refurbished one and was wondering what that means exactly. Does it still have a high count of coffees made; heavily used? I was almost able to get a refurbished one on ebay and then I found you. I will try to save money but only if it's almost new. What do you think?

Thank you,
Anne

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mjackson ♦ Anne,
I agree it is a very good machine and we have lots of customers who are very loyal to this machine. Our refurbished have been used less then thirty days. It should be pretty close to new. If we have a refurbished one you should get it as we do not normally have very many. Give us a call and we can get you going with the machine.

06-18-2012 8:55am |

Rebecca Pelfrey

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Rebecca Pelfrey buzzed about a product...
at 05-23-2012 11:21am
Lavazza Espresso Point
Lavazza Espresso Point

Do you know if the brass accents on this machine are unsealed. So that they will patina with age and loose that "shiny" look.I have another appliance that has similar accents and I like the aged look of the brass over time. But it will not do that if the brass has been sealed.

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mjackson ♦ Rebecca,
We did some research and the brass will not Patina. I am sorry but others ,like the fact it always looks new.

05-24-2012 8:37am |

Rebecca Pelfrey

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Rebecca Pelfrey buzzed about a product...
at 05-23-2012 10:04am
Lavazza Espresso Point
Lavazza Espresso Point

What is the difference between this machine and the INOX version? I specifically want a machine in all chrome, no gold accents. Is that the difference?

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Mike Russo ♦ Rebecca...Thank you for your interest in the Lavazza Espresso Point. The only difference between the Lavazza Espresso Point Machine and the Lavazza Espresso Point Matinee Inox is the accents. I hope this information helps you. Thanks.

05-23-2012 11:12am |

Millie Moore

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Millie Moore buzzed about a product...
at 05-22-2012 8:01pm
Lavazza Espresso Point
Lavazza Espresso Point

How often is it necessary to clean the lavazza espresso point machine?

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Mike Russo ♦ Millie...Thank you for your interest in the Lavazza Espresso Point machine. In addition to just a general wiping down the Lavazza Espresso Point, you will want to descale the machine every 2 to 3 months. Thanks.

05-23-2012 11:07am |

artemis2

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artemis2 buzzed about a product...
at 04-21-2012 11:12am
Lavazza Espresso Point
Lavazza Espresso Point

Blank cleaning / pre-heating cartridge was accidentally discarded by a well-intentioned friend. I have tried to find a place to order a replacement blank cartridge, but have been unsuccessful. Do you carry these blank cartridges? If not, any suggestions about where to find them? Thanks

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mjackson ♦ Diana,

I know they do not come with machines anymore. You should get a good cleaner like cleancaf from Urnex and use that instead. I do not think even Lavazza has them available. The best thing to do is clean your machine often with a product like Cleancaf.

04-23-2012 8:14am |

Susan Coletti

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Susan Coletti buzzed about a product...
at 03-25-2012 9:16am
Lavazza Espresso Point
Lavazza Espresso Point

What descaling product is recommended for this machine?

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Mike Russo ♦ Susan...Thank you for your posting to our Super Wall. I suggest you use the Urnex Cleancaf (see link:http://www.wholelattelove.com/Urnex/cleancaf.cfm) for descaling your Lavazza Espresso point.Thanks

03-26-2012 2:03pm |

William Wittman

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William Wittman buzzed about a product...
at 01-05-2012 3:39pm
Lavazza Espresso Point
Lavazza Espresso Point

My Espresso Point machine has stopped working and leaks water out of the bottom instead of dispensing coffee from the spout.
Where can I have the machine serviced?
I received it PURCHASED from you, but as a GIFT

I'm sure it's out of warranty.

thanks

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mjackson ♦ William,

It does have a warranty if you purchased within the last year. That warranty is covered by us. It is a limited warranty and if the machine has not been cared for properly it may not be covered. For an example if it is full of scale from hard water it will void the warranty. If it has been longer then that you can call Lavazza USA at 1-212-725-8800. Then can then direct to a repair shop. I hope this helps.

01-06-2012 8:21am |

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