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Kenneth Peel

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Kenneth Peel asked a question about a product...
at 05-11-2013 8:58pm
Gaggia Titanium Plus
Gaggia Titanium Plus

I have a Gaggia Titanium and my brew unit got stuck and I followed your steps to remove it and it works for a bit then when i power off the unit for a day or so the brew unit jams up again, it has done this multiple times. do i need to replace the brew unit. I have about 1100 cups on the machine.

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techkathy Kenneth - Have you lubricated the brew unit recently?

http://www.wholelattelove.com/videos.cfm?playvidID=440

Click on the link. If lubricating the BG does not help I would recommend sending the machine in for a repair. There may be an issue with the small drive motor.

05-13-2013 3:53pm |

nick rozanov

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nick rozanov buzzed about a product...
at 04-20-2012 12:00am
Gaggia Titanium Plus
Gaggia Titanium Plus

What's the difference between the Gaggia Titanium and Titanium Plus models?

thanks!
-Nick

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mjackson ♦ There is not a lot of differences, the most notable is the New e plus knob for strength control. It does help you extract a better espresso. It also has two stainless steel boilers as opposed to the Titanium which has one stainless and one aluminum. They both are very similar and I really like the way they work as well as the way they look.

04-20-2012 8:55am |

Lawrence Tomassini

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Lawrence Tomassini buzzed about a product...
at 12-13-2011 10:03am
Gaggia Titanium Plus
Gaggia Titanium Plus

Lately, my machine tells me to fill the water tank, even when there is still water in it. Yesterday, I descaled my machine, which went well, but the "fill the tank" message still came up when I was finished and had filled the tank. I assume something that triggers that message when the tank empties/fills is not working as it should. What should I do?

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mjackson ♦ Lawrence,

It could be a few things. The simplest would be that the magnet is stuck in a position in your tank where it can not move up or down. Look in your reservoir it is in a plastic shell and floats up and down in order to let your machine sense the amount of water. The other thing is it could be the sensor inside the machien that's not sensing the magnet. Please give our technical support team a call and they can help.

12-14-2011 9:31am |

John choi

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John choi buzzed about a product...
at 06-15-2011 6:41am
Gaggia Titanium Plus
Gaggia Titanium Plus

I'm interested in purchasing a super automatic but hesitant because I am under the impression that thermoblock heated boilers are incapable of producing hot enough steam to bring milk to a micro foam. Is this correct, and if so, are there any super autos that do not use thermoblock heaters?

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Michael Rosso ♦ John...Thanks for your interest in the Gaggia Titanium Plus. The thermoblock boilers have been designed by the engineers to take up less space inside the machine, and produce plenty of steam. Thanks.

06-15-2011 12:24pm |

Samuel Hershey

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Samuel Hershey buzzed about a product...
at 03-24-2011 1:59pm
Gaggia Titanium Plus
Gaggia Titanium Plus

How do I make a dark, very rich cup of coffee? I have my grinder set to 16, and I have the dose up to the max. We used to get a very rich cup of coffee but now don't after cleaning the unit and resetting the calibration following your video on cleaning out the grinder bin and shoot. Please advise ...
Thanks,

Sam

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Zack Smith Sam, If your grinder is set to 16 your grind is to coarse. Try setting your grinder to 5 or 6 and keep the dosage up and that should give you a strong rich cup.

03-24-2011 3:28pm |

labob90034

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labob90034 buzzed about a product...
at 01-20-2011 2:04am
Gaggia Titanium Plus
Gaggia Titanium Plus

It says ventilate and I've tried everything. Hot water will not come out.

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mjackson ♦ Robert,

Let the machine cool down overnight. When you first turn it on hit the hot water button and open steam wand.You have to keep trying. You may have something like scale stuck in your flowmeter which can cause a problem. Also make sure your steam wand is clear and clean. You may also want to try running a blank shot when you first turn it on by hitting bypass dosser button with no coffee. If that does not work give our technical support a call.

01-20-2011 8:32am |

Carrie Daniel

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Carrie Daniel buzzed about a product...
at 01-10-2011 5:14pm
Gaggia Titanium Plus
Gaggia Titanium Plus

Hello, my Gagga Titanium espresso machine continues to say "Ventilate" even after running two reserivors of water through it. Any ideas? Please help, I can't live without my lattes!!

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Michael Rosso ♦ Carrie...Please try the self prime steps listed below.


Self Priming a Super Auto
Never attempt to prime your machine for more than thirty seconds; meaning you should never hear the pump for more than thirty seconds at a time. Also, never attempt to prime while the machine is warm.

Tools:
Turkey baster (to siphon water)
Paper toweling (to create a seal on the gasket)

1. Turn on the machine with a full water reservoir.
2. Turn the steam knob to initiate the pump.
3. Take the reservoir off and set along side the machine.
4. Fit the turkey baster (filled with water) to the gasket (you may need to use something to make a good seal like some rolled up paper toweling around the baster.) Squeeze the turkey baster into the inlet gasket, which is where the water reservoir meets the machine.
5. When you hear a pitch change in the pump, close the steam knob and re-place the reservoir back onto the machine.
6. Now we would like you to open the steam knob to be sure the machine will take water from the water reservoir.
7. If you get a steady stream of water from the steam arm, your machine has now been primed! Thanks and let us know how it turns out for you.

01-11-2011 4:36pm |

D S

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D S buzzed about a product...
at 11-19-2010 9:16pm
Gaggia Titanium Plus
Gaggia Titanium Plus

@Frances to followup on Mike R, usually it does not take a full tank. I guess it could but I've never seen that or had to do that. Usually if you run the hot water function for about 10 seconds that should do it most the time. I've owned mine, I have a Titanium (not Plus) and had it for 4 years and never had to clear a tank.

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Frances Palmer

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Frances Palmer buzzed about a product...
at 10-06-2010 5:01pm
Gaggia Titanium Plus
Gaggia Titanium Plus

we replaced the steam valve and now it says "ventilate"...we called your techs and did some of the solutions recommended...it still says "ventilate"

On your website it says to run hot water continuously (often a whole tank) until it clears.
When we run the hot water, after about 15 seconds it says "close knob). I assume we should close the knob and just continue doing this until it clears??

Thanks for your help; you guys are great!

Fran

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MikeR Yes Fran, do exactly that. It may actually take a couple of tanks to clear it. All it is is a air bubble in the line that is tricking the sensor into thinking it isn't fully primed. And it can take a bit of water to work that bubble out.
Mike R

10-12-2010 11:39am |

Steve Ruehle

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Steve Ruehle buzzed about a product...
at 08-07-2010 4:10pm
Gaggia Titanium Plus
Gaggia Titanium Plus

My brew unit was stuck and I followed the instructions on your site to release it. It came out and I reset it to the correct position. I've bybassed the micro-switch so the machine can reset, but when I close the door it still says that it's rinsing and machine just hums. Is there anything else I can try to reset the machine or is there a problem that needs to be addressed in the shop?

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TechMilanoItalia If the machine is in the 'Rinsing' cycle, then it has to complete it by running water out the front spouts. If no water is coming out, then you may have an internal blockage which would necessitate the machine coming in for a repair. If that is the case, give us a call to set up the repair for you.

08-09-2010 10:00am |

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