Have a Question? Then ask the community...
Get answers from in-house espresso experts & customers.

The Buzz

Ask a Question
Make a Statement

Tony Barbaro

Reputation: 5
Followers: 0
Following: 0

Tony Barbaro asked a question about a product...
at 06-30-2013 10:51am
Saeco Incanto Deluxe
Saeco Incanto Deluxe

Saeco Incanto Delux. Brew Unit blocked. I was changing water in tank. Places tank back and machine started prior to tank being properly seated. Then machine went into ventilation, then self test, then Brew Unit blocked. Now stays at Brew Unit blocked.
What to do?

0

Vote

Show 1 answers
0

techkathy The brew unit in the machien may be stuck. Click on the link below and see if you can reset your machine. If you can't then it should come in for a repair.

07-09-2013 1:31pm |

Gina Uible

Reputation: 17
Followers: 0
Following: 0

Gina Uible asked a question about a product...
at 05-15-2013 10:09am
Saeco Incanto Deluxe
Saeco Incanto Deluxe

my machine ventilate light is on - I have tried to ventilate but no water comes out of the spout - help

1

Vote

Show 1 answers
0

techkathy Try resetting the machine to the factory settings. Make sure that there is nothing under the water tank preventing it from seating all the way down. You can also try manually priming the machine. Click on the link below to see a short video on priming.

http://www.wholelattelove.com/videos.cfm?playvidID=358

05-17-2013 9:58am |

Jessica Griffith

Reputation: 23
Followers: 0
Following: 0

Jessica Griffith asked a question about a product...
at 12-06-2012 5:47pm
Saeco Incanto Deluxe
Saeco Incanto Deluxe

We have an Incanto Delux and love it, but I'm extremely frustrated as of late. My coffee grinds and then the machine sounds like its gearing up for prebrewing and then nothing, grounds go into the dredges drawer and it looks like grounds exploded inside as they are everywhere, after several tries it will work sometimes, others with no luck and I end up at the coffee shop. Going without my coffee is a no go with 3 kids including an infant :/ Sometimes if after several tries of it not working, I remove brew unit and rinse, it will then work. I've taken it apart and cleaned it, lubricated it, descaled it, etc and nothing. I'll be at the point of taking it for a service call when it will up and work well for several weeks. I just want to know I can get coffee when I want it! Then this morning it was acting up, it finally after 3 tries said descale, I removed brew unit to try and rinse it off to get out one precious drink and now brew unit won't go back into place. Any help with what to try is greatly appreciated.

4

Vote

Show 1 answers
6

CustomerMan ♦ Hi Jessica, I'm sorry you're having trouble with your machine. I think I have some solutions for you. First, watch and follow this video on removing and reinstalling a stubborn brew unit http://www.wholelattelove.com/videos.cfm?playvidID=415 .
Second, after you are able to get your brew unit installed, adjust your grind setting to something slightly more coarse and your dosage to a slightly lesser setting (dosage is the amount of espresso used per shot). Your brew unit is most likely "ditching" the grounds that you intend to use because its having trouble compacting and forcing water through them. If this doesn't resolve the issue please let us know.

12-06-2012 7:06pm |

Jose Fraga

Reputation: 0
Followers: 0
Following: 0

Jose Fraga buzzed about a product...
at 10-21-2012 10:47am
Saeco Incanto Deluxe
Saeco Incanto Deluxe

What are the differences on the prebrewing settings ON vs LONG? And should i the first portion of the brewing cycle when using prebrewing be discarted?

0

Vote

0

mjackson ♦ Jose,
You may want to go ahead and set it to long as it may give you a better tasting coffee. I also would not discard the first shot as it is not necessary. I hope this helps.

10-30-2012 8:50am |

Douglas Farbrother

Reputation: 0
Followers: 0
Following: 0

Douglas Farbrother buzzed about a product...
at 04-23-2012 2:02pm
Saeco Incanto Deluxe
Saeco Incanto Deluxe

When I turn on the steam knob, it steams weakly about 30 seconds, then peters out, sometimes sputters back with another 30 seconds of weak steam, but ultimately stops and says CLOSE KNOB, then VENTILATE.

0

Vote

0

mjackson ♦ Doug,

You need to run hot water out of your steam wand until the ventilate sign goes away. It may or may not take a while. It could be a number of things but most likely a flow meter is restricted somehow. If you can clear it by running hot water that should get rid of the message. It may take a lot of water to be able to do this. If it does not work you may want to call the technical support at Saeco USA.

04-24-2012 8:58am |

mary martin

Reputation: 0
Followers: 0
Following: 0

mary martin buzzed about a product...
at 02-10-2012 8:31pm
Saeco Incanto Deluxe
Saeco Incanto Deluxe

Brewunit blocked message. Had repaired authorized dealer. He replaced gears. Worked for a few brews now message brewunit blocked again

0

Vote

0

mjackson ♦ Mary,

It is tough to say exactly what the problem is. I would call where you had it worked on and see what they had to say. I am not sure what they did or what they did not do. I am sure they can help. It may be something simple or it may have been something missed in the repair.

02-13-2012 9:10am |

Keith Mack

Reputation: 0
Followers: 0
Following: 0

Keith Mack buzzed about a product...
at 01-06-2012 5:48pm
Saeco Incanto Deluxe
Saeco Incanto Deluxe

On start up, I am getting the display blinking "self-test", and the usual pre-rinse does not happen anymore. Once it has stopped this clicking (like it was trying to do something), it says ready for use. Press the button, and then it grinds, then goes back to the "self-test" display again. The dredge drawer has the grinds, but no coffee comes out. After 2-3 of these, it will then (finally) make a cup of coffee. I have taken it apart, cleaned the whole machine out, cleaned the ceramic grinder, de-scaled, etc...nothing has helped.

Suggestions?

0

Vote

0

mjackson ♦ Keith,

I am sorry for your troubles. I am going to email you two documents that may help. It could be a check ball in your brew group is stuck. It also may be a problem with the screen in your brew group. They do have pictures that should help. If these don't work go ahead and call our technical department or Saecos help line. I hope this helps and look for my email.

01-07-2012 9:29am |

Debra Batista

Reputation: 0
Followers: 0
Following: 0

Debra Batista buzzed about a product...
at 11-02-2010 8:48am
Saeco Incanto Deluxe
Saeco Incanto Deluxe

We purchased a Saeco Incanto just over 2 years ago, and have had nothing but trouble. We have returned it 3 times and it just failed again this morning. No water will come through the steamer. Just cleaned it last night. Only use bottled water. Did we get lemon? What can we do?

0

Vote

0

Zack Smith Debra, Sorry to hear about your troubles. Saeco is a great company and has great machines. In order to diagnose the problem you should speak with one of out techs as they know Saeco machines very well and will be able help you diagnose the problem and possibly offer a solution. The tech department can be reached at 888-411-5282 option 3.

11-02-2010 11:44am |

meredith johnson

Reputation: 0
Followers: 0
Following: 0

meredith johnson buzzed about a product...
at 10-18-2010 11:17am
Saeco Incanto Deluxe
Saeco Incanto Deluxe

I have unit 3 months now, I clean every 2 weeks and descale when light flashes. The last week it has slowed down in brewing the cup of espresso and now it has stopped all together. I decided to turn it off, clean it and then turn on and descale it. After turning back on it wont load the circuit and keeps flashing that request. Now it is stuck in the "load circuit mode". HELP

0

Vote

0

Mike Russo ♦ Meredith...Sorry to hear about the trouble with your machine. It sounds like you may have developed an air void in your boiler. To correct this problem first make sure you have clean water in your tank. Then simply open your steam wand and allow only water(not steam) to run through it. This should remove the air void. However if this doesn't fix your problem, and because you have had the machine for only 3 months you will need to contact Saeco directly at 1-800-933-7876. Any further questions feel free to contact me at support@wholelattelove.com. Best of luck.

10-19-2010 1:23pm |

0

Mike Russo ♦ Meredith...Sorry to hear about the trouble with your machine. It sounds like you may have developed an air void in your boiler. To correct this problem first make sure you have clean water in your tank. Then simply open your steam wand and allow only water(not steam) to run through it. This should remove the air void. However if this doesn't fix your problem, and because you have had the machine for only 3 months you will need to contact Saeco directly at 1-800-933-7876. Any further questions feel free to contact me at support@wholelattelove.com. Best of luck.

10-19-2010 1:24pm |

bonnie cavell

Reputation: 0
Followers: 0
Following: 0

bonnie cavell buzzed about a product...
at 09-12-2010 7:57pm
Saeco Incanto Deluxe
Saeco Incanto Deluxe

which is better, the ceramic burr/grinder or the original metal?

0

Vote

0

BaristaCorner Hi Bonnie...Ceramic burrs have 2 great advantages over stainless steel burrs. First of all, ceramic does not heat up from the friction of grinding coffee beans as much as stainless steel, so the flavor characteristics that were intended for that coffee when it was roasted are not altered and you have a high quality of brew. Second, ceramic burrs last almost twice as long as stainless steel burrs do. I hope that this helps. If you have any further questions, please feel free to call me at 888-411-5282, extension 5140. Thank you...Eric Black

09-13-2010 1:42pm |

Loading... loading icon