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Jeanne2

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Jeanne2 asked a question about a product...
at 12-13-2013 7:12am
Gaggia Platinum Vision Super-Automatic Espresso Machine
Gaggia Platinum Vision Super-Automatic Espresso Machine

i bought my Gaggia Platinum in July of 2013 woke up tried to make coffee the menue was gone just a gray empty screen. Nothing would bring it back!!! it is in for repair:0( after reading all of these complaints, do not buy this machine!!!!

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Hooligan

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Hooligan asked a question about a product...
at 10-10-2013 10:41am
Gaggia Platinum Vision Super-Automatic Espresso Machine
Gaggia Platinum Vision Super-Automatic Espresso Machine

Just curious, I have a water treatment system for my tap water (salt, and iron remover to get out the red) is this water ok to use? (haven't noticed a taste difference) and will i need to decale more often with this type of water or just the normal routine decaling?

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Therese Anzalone

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Therese Anzalone asked a question about a product...
at 10-02-2013 8:16pm
Gaggia Platinum Vision Super-Automatic Espresso Machine

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techkathy Therese - Call tech support at 1-888-411-5282 option 3. We can try some troubleshooting over the phone

10-23-2013 11:31am |

Myron Zorger

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Myron Zorger asked a question about a product...
at 09-13-2013 1:08pm
Gaggia Platinum Vision Super-Automatic Espresso Machine
Gaggia Platinum Vision Super-Automatic Espresso Machine

Machine was left on overnight. "fix problem " doesn't!

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techkathy Myron - Are you getting an error code number?

09-18-2013 2:58pm |

Emil Jabrayilov

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Emil Jabrayilov asked a question about a product...
at 08-16-2013 10:24pm
Gaggia Platinum Vision Super-Automatic Espresso Machine
Gaggia Platinum Vision Super-Automatic Espresso Machine

Hi Guys I just wondering if you can
assist me with my error on my coffe machine
We use Gaggia platinum vision coffe machine
and recently got error message fill a water tank on display!
Any sujestions will be apriciated!
Thanks

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Maggie M Try removing the water tank, filling it completely, keep it out for about a minute, and then putting it back. If that does not clear up the issue, please call us at 1-888-411-5282, option 3.

08-21-2013 10:42am |

Ray Ducharme

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Ray Ducharme asked a question about a product...
at 08-02-2013 10:38am
Gaggia Platinum Vision Super-Automatic Espresso Machine
Gaggia Platinum Vision Super-Automatic Espresso Machine

I have a Gaggia Platinum Vision and I now get an error message with a picture of a wrench often. It says to restart to fix the problem. This usually works but I was wondering if anybody knows how to fix this issue as my machine is no longer under warranty. Thanks.

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techkathy Do you get a number error code along with the message?

08-05-2013 9:49am |

Ray Ducharme

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Ray Ducharme asked a question about a product...
at 08-02-2013 10:38am
Gaggia Platinum Vision Super-Automatic Espresso Machine
Gaggia Platinum Vision Super-Automatic Espresso Machine

I have a Gaggia Platinum Vision and I now get an error message with a picture of a wrench often. It says to restart to fix the problem. This usually works but I was wondering if anybody knows how to fix this issue as my machine is no longer under warranty. Thanks.

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Maggie M Most likely the machine would need to come in for repair, but is it giving you an error code or just the wrench symbol? If there is an error code, we can diagnose the issue a bit better, and there is a small chance it may be something that can be fixed at home. Please call us at 1-888-411-5282, option 3, and we will be able to assist you further.

08-13-2013 9:42am |

Ray Ducharme

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Ray Ducharme asked a question about a product...
at 08-02-2013 10:38am
Gaggia Platinum Vision Super-Automatic Espresso Machine
Gaggia Platinum Vision Super-Automatic Espresso Machine

I have a Gaggia Platinum Vision and I now get an error message with a picture of a wrench often. It says to restart to fix the problem. This usually works but I was wondering if anybody knows how to fix this issue as my machine is no longer under warranty. Thanks.

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Maggie M Ray,

Are you getting any kind of error code? Please call us at 1-888-411-5282, option 3, and we may be able to assist you.

08-09-2013 9:24am |

Ray Ducharme

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Ray Ducharme asked a question about a product...
at 08-02-2013 10:16am
Gaggia Platinum Vision Super-Automatic Espresso Machine
Gaggia Platinum Vision Super-Automatic Espresso Machine

I have a Gaggia Platinum Vision and I now get an error message showing a Wrench. It tells me to turn off and turn back on to fix the issue. This process seems to work most of the time but how do i fix the problem so i dont have to restart the machine everytime i want to use it? My machine is no longer under warranty. thanks.

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Maggie M Is it giving you any kind of error code? What is happening when you get the error (are you pressing a button to brew, using steam, etc)? Please feel free to call us at 1-888-411-5282, option 3, and we will be happy to go over some troubleshooting with you to try and correct the issue. It is always easiest for us to troubleshoot if you are able to be with the machine when you call.

08-21-2013 12:06pm |

Lawrence Hirsh

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Lawrence Hirsh asked a question about a product...
at 06-30-2013 4:11pm
Gaggia Platinum Vision Super-Automatic Espresso Machine
Gaggia Platinum Vision Super-Automatic Espresso Machine

I have had this machine for about 8 months. It did work great. Today, the grinder does not work so it just produces water. Any ideas on how to fix it? User manual does not have troubleshooting guide and barely mentions the grinder.

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techkathy It is most likely clogged. You can use a vacuum to clear the grinding chute. Scoop out all the loose beans and turn the grinder setting to the coarsest grind. It will open the burrs up a bit. Then place your hand over the bypass chute opening. Try to make a seal. Then use the hose tool from a vacuum to clear out the grinder. Place the vacuum in the same area where the beans fall down inside of the machine.

07-09-2013 12:15pm |

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