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Adam Miller

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Adam Miller asked a question about a product...
at 10-31-2013 1:19pm
Gaggia Platinum Vogue
Gaggia Platinum Vogue

I am considering moving from the Gaggia Glassic MDF grinder combo to this Platinum Vogue for the convenience and quicker brew time (we have twins arriving in December, and I know I'll need the coffee but don't anticipate having as much time!) I'm not quite clear what the difference is between the OptiDose setting and the E-Plus setting. OptiDose is described as effecting "intensity" and E-Plus determines "aroma". Could someone explain the difference? How do they relate to each other, and how would I adjust them to brew, say, a strong cafe crema or strong double espresso shot? Thanks!

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techkathy OptiDose is basically the amount of coffee (in grams) going into each shot. The E-plus system is a flow restrictor that imitates a firmer tamp. It controls the rate at which water passes through the coffee.

10-31-2013 2:03pm |

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Adam Miller Thanks for the reply Kathy. But....what does that MEAN to a novice like me? :) How do the two settings compliment each other, or work together? Or don't they? Maybe I just need a refresher on the relationship between amount of coffee and flow rate. I like strong espresso....so would I set OptiDose to max (most coffee) and E-Plus to min (slower flow)?

10-31-2013 3:34pm |

lord grey

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lord grey asked a question about a product...
at 06-30-2013 12:54am
Gaggia Platinum Vogue
Gaggia Platinum Vogue

My Gaggia Vogue descaling led is blinking.So i descaled the machine and push and hold the hot water button for 6 seconds and the led stops blinking.But when i off and on the machine again the descaling led blinks again.How to reset this permanently?TQ in advance.

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techkathy Are there any other lights that come on (blinking or solid) when the descaling light comes on?

07-10-2013 10:47am |

Angel Lopez

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Angel Lopez asked a question about a product...
at 05-08-2013 6:28pm
Gaggia Platinum Vogue
Gaggia Platinum Vogue

I find the coffee this machine produces not quite hot enough for my taste. Is there any way to raise the temperature? My other machine has a heat exchanger and thermosiphon system and it takes at least 30 minutes to warm up. This one says it is ready to go 20 seconds after I turn it on. It must be using a different system to be able to provide both steam and brewing temp water that fast. What is that system? Will the water get hotter if one waits 30 minutes after turning it on? How does it control the temperature so it does not go too high when idle?

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techkathy The Vogue has a much smaller boiler than a heat exchanger. That is why is heats so quickly. Leaving the machine on a little longer will definitely increase the temperature. Make sure that you pre-heat the cups you are using. Heated cups will keep the temperature of the coffee maximized.

05-09-2013 12:04pm |

aberman

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aberman asked a question about a product...
at 04-28-2013 7:23pm
Gaggia Platinum Vogue
Gaggia Platinum Vogue

I've had my platinum vogue for about a year. I have recently noticed that a fair amount of water is leaking out of the steam wand during the brew cycle. Enough to fill up the drip tray. The steam knob is in the off position.. Was wondering if this is a maintenance issue?

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techkathy The leaking can sometimes be from build up on the steam valve. Regular descaling can prevent any mineral deposits from building up in the machine. If a descaling cycle does not clear up the issue I would recommend sending the machine in for a repair.

04-30-2013 4:00pm |

MaryaL

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MaryaL buzzed about a product...
at 11-18-2012 9:54am
Gaggia Platinum Vogue
Gaggia Platinum Vogue

It seems like without the bypass doser you can't run descaler or a hot water rinse through the brew head. This seems like it would be an issue?

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Tracys ♦ This is a nice machine. No you cant run a blank shot but it does brew a good hot shot. You can still descale using the hot water function. It is not really a big issue. You may want to look at the Gaggia Brera if you want those features with a by pass doser. I hope this helps.

11-19-2012 8:50am |

Phil D

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Phil D buzzed about a product...
at 09-26-2012 12:48pm
Gaggia Platinum Vogue
Gaggia Platinum Vogue

I'm on the fence between this unit and the Jura-Capresso ENA4 (currently both on sale for $699). I'm an Americano drinker, my S.O. is a latte drinker, so those would be the two primary drinks being brewed. I like the swivel and ceramic burr on the Gaggia, and the look and frother on the Jura. Wondering if there's really any appreciable difference between the two, or if they are so similar that either way is good. Thanks!

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mjackson ♦ Phil,
There are some differences. The Gaggia will brew a better espresso, due to the ceramic burrs and a different designed brew group. The Jura will make a stronger coffee as it will put up to 16 grams of coffee into each drink. The Gaggia will do 10.5 grams at most. Steaming will be about equal. I do like the Gaggia more

09-28-2012 8:31am |

Giovanni Braia

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Giovanni Braia buzzed about a product...
at 07-29-2012 2:02pm
Gaggia Platinum Vogue
Gaggia Platinum Vogue

HI I have a gaggia Platinum Vogue and the Coffee grounds drawer
and descaling LEDs are Blinking alternately. I have followed the reset procedure and it will not reset.
It started when i was doing a descale and i interrupted the descale process by turning the machine off.
Is there anything i can do to get this £600 machine to work again? Help!!

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mjackson ♦ Giovanni,

You need to start and complete the descaling cycle. It is the only way to fix your problem. If you cant call Gaggia support in the UK ans see if you can reset the machine.

07-30-2012 8:07am |

Allison Peterson

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Allison Peterson buzzed about a product...
at 07-21-2012 4:25pm
Gaggia Platinum Vogue
Gaggia Platinum Vogue

Over the past few months, our machine is requiring us to flush the steam wand with the drop icon repeatedly. The exclamation point will blink quickly. Some times we have to completely flush it 2 or 3 times before we get a full cup of coffee. Is there something else we can do or need to fix? Even after a thorough cleaning and descaling, the machine continues to give us the same notification. Thanks!

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mjackson ♦ Allison,

It is hard fro me to say what is exactly going on, the best thing to do is call our technical department as they will be able to help.

07-23-2012 8:32am |

miriam getsis

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miriam getsis buzzed about a product...
at 04-28-2012 1:01am
Gaggia Platinum Vogue
Gaggia Platinum Vogue

Is it possible to disassemble the steam wand, including the inner wand?
Thanks

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mjackson ♦ Miriam,You can take it apart but only the plastic pannarello part. It is easy to do and I will email you instructions so you can see what I mean. It is a good idea to also wipe it down after every use as well/ You may also want to blast some steam out of it after steaming milk to help keep it clean. This should help you keep it clean and operational.

04-30-2012 8:48am |

John Lindwall

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John Lindwall buzzed about a product...
at 02-17-2012 6:31pm
Gaggia Platinum Vogue
Gaggia Platinum Vogue

We are replacing a Gaggia Syncrony Compact. On that unit, we can completely configure the "default" amount of water that is dispensed (by teaching the unit one time, by brewing and holding down the button until our desired amount has been dispensed). After that "teaching" step, whenever you push the button you will get that same amount.

We liked having the "coffee" button configured to dispense about 12 oz of water to a single shot.

The Vogue seems to have less configurability in this regard. Is there any way to approximate or duplicate a setting for a 12 ounce cup?

Thanks.

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mjackson ♦ John,

It does have many of the same features. You can adjust the strength, the cup size and also the fineness of the grind. It is made to do up to an 8 ounce cup of coffee. That seems to taste just right. You could dial it in to do a 6 ounce cup of coffee and then press it twice. It also does not have a bypass doser. It does make an exceptional espresso and I do think you will enjoy the brew and the quiet grind. let us know if you have any questions.

02-20-2012 8:26am |

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