Have a Question? Then ask the community...
Get answers from in-house espresso experts & customers.

The Buzz

Ask a Question
Make a Statement

Bryon Cole

Reputation: 17
Followers: 0
Following: 0

Bryon Cole asked a question about a product...
at 02-24-2013 1:44pm
Saeco Via Venezia
Saeco Via Venezia

After just 8 months of use my Saeco Via Venezia just stopped working. The lights come on but the the water does not seem to boil. I read that there was a thermostat reset switch located on the inside but have not been successful at finding it. Any information would be appreciated.

1

Vote

Show 1 answers
1

techkathy I would recommend contacting Saeco USA at 1-800-933-7876. They will have specific instructions on resetting or replacing the thermostat or fuse.

02-26-2013 10:33am |

Judith Lichens

Reputation: 0
Followers: 0
Following: 0

Judith Lichens buzzed about a product...
at 11-06-2012 1:47pm
Saeco Via Venezia
Saeco Via Venezia

I currently own a Venezia machine and sadly after 7 years of wonderful service is approaching its end. hitch is a better machine the Venezia or the Aroma

0

Vote

0

mjackson ♦ Judith,
They are almost the same machine. The Venezia steam wand does offer a wider range of motion so it is easier to get the milk pitcher out when you are done. I like that feature a lot.

11-07-2012 1:17pm |

Antony Mitchell

Reputation: 0
Followers: 0
Following: 0

Antony Mitchell buzzed about a product...
at 07-13-2012 11:44pm
Saeco Via Venezia
Saeco Via Venezia

How do I do the decalcication on the Saeco Via Venezia, Via torretta 240 - Gaggio - Bo - Itialy

0

Vote

0

mjackson ♦ Antony,

Here is a step by step guide.

Decalcifying Semi-Automatic Espresso Machines
Applies to: Single boiler machines, not Prosumer or heat exchange designs
To determine which decalcifying cleaner is recommended for your machine, consult your user’s manual or review the maintenance instructions on our website. Decalcification is not a surefire way to fix a problem stemming from scale; it is preventive maintenance intended to stop problems before they appear. You should decalcify your machine every two to four months (depending on the water hardness and frequency of use) according to the directions below.
Tools Required:
• Decalcifying cleaner (ex: Urnex Cleancaf, Durgol Swiss Espresso Descaler, Gaggia Descaler etc)
• One container that will hold the same amount of liquid as your water reservoir
• Another small container to catch water from the group head
Step-By Step Procedure:
1. Remove the machine’s water reservoir.
2. Empty all liquid from the reservoir.
3. Mix or dilute your descaler according to the directions in a separate container. It is especially important to completely dissolve powdered descalers. Typically, one dose of descaling product will make a total of 32oz of liquid descaling solution.
4. Fill the reservoir with the solution.
5. Re-attach the water reservoir to the machine.
6. Turn the machine on.
7. Set a large container underneath the steam wand to collect the decalcifying solution.
8. Set another container underneath the brew spout to collect more of the decalcifying solution.
9. Set the machine up so that hot water -NOT steam- will be dispensed from the steam wand when the steam valve is opened.
10. Start the machine so the solution begins flowing from the steam arm.
11. Allow about 2oz of solution to be dispensed from steam arm.
12. Stop the flow and close the steam valve.
13. Now press your brewing button and allow about 2oz to of solution to be dispensed form the group head.
14. Allow the machine to sit for the amount of time specified on the cleaner packaging. This is typically two to five minutes.
15. Repeat steps 10 - 14 until all of the decalcifying solution has drained into the containers.

07-16-2012 9:49am |

Gwen Harvey

Reputation: 0
Followers: 0
Following: 0

Gwen Harvey buzzed about a product...
at 02-17-2012 12:00pm
Saeco Via Venezia
Saeco Via Venezia

Hi, I have a Saeco Via Venezia. The top filter screen doesn't stay screwed on anymore. The part that it screwed into seems to be broken. I used the machine without the top filter and it worked, tasted ok. What is the purpose of this screen and is it ok to not use it, at least until I can get parts replaced? Not sure what to do.

0

Vote

0

mjackson ♦ Gwen,

The screen is important. It is what allows the coffee to be brewed under pressure. You can fix it by replacing the parts and I would call our technical support team and do that. It will make your machine work the way it is supposed to.

02-18-2012 10:43am |

Leon Lim

Reputation: 0
Followers: 0
Following: 0

Leon Lim buzzed about a product...
at 01-28-2012 3:09pm
Saeco Via Venezia
Saeco Via Venezia

How to decalcify the boiler of Saeco Via Venezia espresso machine?

0

Vote

0

mjackson ♦ Lean,

make sure you use the correct product such as Durgol or Urnex Cleancaf. The instructions are in your manual section 10. Or here are some detailed instructions that should help. To determine which decalcifying cleaner is recommended for your machine consult your user’s manual or the maintenance instructions on our website. Decalcify your machine every two to four months (depending on the water hardness and frequency of use) according to the directions below.

Tools Required:
• Decalcifying cleaner (ex: Urnex Cleancaf, Durgol Swiss Espresso Descaler, Gaggia Descaler etc)
• One container that will hold the same amount of liquid as your water reservoir
• Another small container to catch water from the group head

1) Remove the machine’s water reservoir.
2) Empty all liquid from the reservoir.
3) Mix or dilute your descaler according to the directions in a separate container. It is especially important to completely dissolve powder descalers.
4) Fill the reservoir with the solution.
5) Return the water reservoir to the machine.
6) Turn the machine on.
7) Set the large container underneath the steam wand to collect the decalcifying solution.
8) Set another small container underneath the brew spout to collect more of the decalcifying solution.
9) Set the machine up so that hot water -NOT steam- will be emitted from the steam wand when the steam valve is opened.
10) Start the machine so the solution begins flowing from the steam arm.
11) Allow about 8oz of solution to be dispensed from steam arm.
12) Stop the flow and close the steam valve.
13) Now press your brewing button and allow about 8oz to of solution to be dispensed form the group head.
14) Allow the machine to sit for the amount of time specified on the cleaner packaging.
15) Repeat steps 10 - 14 until all of the decalcifying solution has drained into the containers.
16) Remove the containers and discard the liquid that has been collected.
17) Rinse the water reservoir thoroughly and then fill it with the type of water you usually use for brewing.
18) Return the reservoir to the machine.

01-30-2012 9:43am |

Isaac Levy

Reputation: 0
Followers: 0
Following: 0

Isaac Levy buzzed about a product...
at 12-09-2011 6:51pm
Saeco Via Venezia
Saeco Via Venezia

should i purchase a tamper with this machine? What size tamper would the portafilter accommodate?

0

Vote

0

mjackson ♦ Issac,

A good tamper will help you get a better shot more consistently out of your Saeco. The size you will need will be a 53 mm tamper. We have quite a few to choose from. I would choose one based on how it looks and price as they will all work. I hope this helps and let us know if you have any more questions.

12-10-2011 9:47am |

Patricia Clark

Reputation: 0
Followers: 0
Following: 0

Patricia Clark buzzed about a product...
at 12-01-2011 5:02pm
Saeco Via Venezia
Saeco Via Venezia

I would like to modify my previous question about this Saeco. Can you make just one cup of espresso at a time using the ground coffee instead of the pod?

0

Vote

0

mjackson ♦ Patricia,

Thanks for your question. The Saeco can make single shots, double shots and brew pods. It can not brew double shot pods. It does do a nice job brewing single shots using a ground coffee. The nice part is the ground coffee does not have to be perfect in order to get a pretty good shot. That is because of the pressurized portafilter. Certainly this is an easy machine to use and a great starter machine to be able to brew espresso and make drink. Please let us know if you have any questions.

12-03-2011 12:15pm |

Giorgio Alvarizzo

Reputation: 0
Followers: 0
Following: 0

Giorgio Alvarizzo buzzed about a product...
at 06-29-2010 2:33pm
Saeco Via Venezia
Saeco Via Venezia

Hello,
I have the Saeco Via Venezia and I love it!
But unfortunately I have lost the wonderful Via Venezia’s Pannarello wand attachment! Where can I pick up a new replacement??
I was looking at the Gaggia Pannarello Wand vs Saeco Pannarello Wand.. Looking at the internet photo, the Gaggia Pannarello Wand looks more like the original Via Venezia’s Pannarello wand attachment... I need some help which one do you guys recommend?

0

Vote

0

TechMilanoItalia Either would work on that machine, by the Gaggia wand is the same shape as your original. The Saeco wand can be used without the outer sleeve to achieve better microfoam, however. That would be great if you want to do latte art.

06-29-2010 5:56pm |