techkathy John,
The Platinum models don't do the same order of operations as the Synchrony or Titanium models. The old models used a switch actuator to sense how much ground coffee was in the chute. The grinder chute fills up until it pushes the ground coffee against the switch and then it moves to the brewing step. The Platinum models have a torque sensor that can sense when the grinder is using less force when the beans run out. The grinder chute drops the grounds directly into the brewing unit. When the Platinums get an error message (like the beans are empty) they will automatically cycle everything back to the starting position. This causes the coffee to be dumped out into the dreg drawer. Its really a safety feature in the machine so no hot water or steam sprays out anywhere incase something is wrong with the brew unit.

08-04-2010 4:27pm |

John Olivola directed at Tech Kathy or any WLL techs regarding my posts above: I wonder if my Torque Sensor is failing since this has been an issue after only 6 months of use. I really have to pile the beans on top of the grinder blades area in many layers in order for the machine to go thru a complete cycle. It's just a shame that about one out of 5 shots is a total waste meaning it dumps the grinds even though at least 75% of the dosage gets grounded. I cleaned out the hopper and the blades..but no joy

11-21-2011 7:28pm |

TechMilanoItalia Yes, these are an E.S.E. standard pod so they will work with your Francis!Francis! machine.

07-22-2010 10:26am |