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Ute Willmore

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Ute Willmore asked a question about a product...
at 06-02-2013 10:58am
Saeco Vienna Plus in Silver
Saeco Vienna Plus in Silver

Is there a way to by-pass the grinder, so I can use ground coffee if I want to?

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Mary Ann Colvin Unfortunately this machine does not have a bypass doser.

06-05-2013 4:33pm |

Brian Kelly

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Brian Kelly asked a question about a product...
at 03-20-2013 5:15pm
Saeco Vienna Plus in Silver
Saeco Vienna Plus in Silver

I just took out & cleaned the brew group on my saeco vienna plus for the first time, and i noticed on the bottom of it and a little on the lower sides there was a fair amount of sticky gel, is that somehow from the coffee or is that just like a gel that is put in from the maker to help with lubrication or something. should i try cleaning it all off? or just leave it because it helps the machine work right. thanks!!

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techkathy The gel is food safe lubricant. Leave it on the brew unit. It keeps the machine from squeaking while brewing and keeps the brew unit motor from becoming too strained. Click on the link below to see a short video on the lubricating process.

http://www.wholelattelove.com/videos.cfm?playvidID=440

03-21-2013 11:36am |

Brian Kelly

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Brian Kelly asked a question about a product...
at 03-10-2013 8:33pm
Saeco Vienna Plus in Silver
Saeco Vienna Plus in Silver

I just got this saeco a few days ago and have made about 10 shots so far on the 4-5 grind level & pretty much every other time i press the brew coffee button it will give me the red error light which according to the directions means no beans or no water, but both are full. i dont know what to do after this other than to turn off the machine & try again. is this just normal for the first several uses of a new machine? or should this not be happening, because this is getting a little annoying on a $400 machine for this to happen on 50% o more of its use. the beans im currently using are "Segafredo Zanetti Espresso Casa Whole Bean" which should be appropriate. thanks for your help.

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techkathy There is a cap in the grinder that covers the small hole leading to the grinder. Sometimes beans will have trouble feeding under this cap. Oilier beans tend to stick together and cause bridging before the beans slide under the cap. Use fewer beans in the hopper for now. As the bean hopper becomes seasoned over time, the beans will feed in smoothly.

03-11-2013 12:49pm |

rhonda bennett

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rhonda bennett asked a question about a product...
at 02-06-2013 12:35am
Saeco Vienna Plus in Silver
Saeco Vienna Plus in Silver

I have a Saeco Sirena & I love my Capachino's in the AM & late evening. I'm in the market for another and have been looking for some time when I came across this machine on immediately went to Saeco to research. I'm on my 2nd machine in 15 yrs & Saeco has taken great care of me with any issue! how can you sell this machine for such low cost of buying it from Saeco & what is the difference in the 2 machines. . is there much comparison to this machine and the Sirena. Mine does not have the option to grind but my next one will. Thank you in advance.

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A A Rhonda,
I am glad you have had a great experience with Saeco! They make some great machines and have treated our customers very well when we have had to refer them. As far as the difference between the Sirena and the Vienna: The Sirena is a semi auto, while the Vienna is a Super Auto. Like you said, your next machine will grind the beans for you, and that is a key feature in a Super Auto machine. The best thing about any super auto is the consistency. You can bet you will get a solid shot time and time again, as it takes all human error out of the equation. A Semi Auto is going to give you more freedom to pull a great shot, but it requires a lot of time as you already know.

02-06-2013 9:25am |

kparton

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kparton asked a question about a product...
at 12-14-2012 2:38pm
Saeco Vienna Plus in Silver
Saeco Vienna Plus in Silver

I'm interested in both this, and the Breville XL espresso machines, but I'm wondering how the cleaning differs for each using the urnex? I've been a barista using a few diff types of machines, and with the Breville type I'm assuming I'd deposit the urnex into the group head and back flush? But how about with this model?

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Kristen C With the Saeco Vienna Plus, you would mix the Urnex directly into your water tank and run the machine through descaling mode. Please let us know if you have any further questions.

12-18-2012 10:47am |

Sherry Dickinson

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Sherry Dickinson buzzed about a product...
at 11-02-2012 8:28pm
Saeco Vienna Plus in Silver
Saeco Vienna Plus in Silver

Does this machine have an automatic turn off or must you always turn it off manually?

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mjackson ♦ Sherry,

You need to turn the machine off each time. That being said I do not think you are going to find a better super automatic at this price. I have always been a fan of this machine.

11-05-2012 8:13am |

ken joseph

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ken joseph buzzed about a product...
at 06-18-2012 6:31pm
Saeco Vienna Plus in Silver
Saeco Vienna Plus in Silver

Hello! Does this machine have a plastic or metal cabinet?

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mjackson ♦ Ken,

The exterior of the machine is plastic as many of them are. This machine is a tried and true performer. It is hard to beat at the prices we sell them at.

06-19-2012 8:35am |

manuel escuin

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manuel escuin buzzed about a product...
at 05-20-2012 2:44pm
Saeco Vienna Plus in Silver
Saeco Vienna Plus in Silver

specs for the SAECO vienna plus and can i make flex payments?
up to when is the sale effective?

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mjackson ♦ Here is a link to the machine. http://www.wholelattelove.com/Saeco/saeco_vienna_plus_silver.cfm The sale should be going for a while and we do not accept payment plans I am sorry.

05-21-2012 10:38am |

Karen Vedder

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Karen Vedder buzzed about a product...
at 03-30-2012 12:58pm
Saeco Vienna Plus in Silver
Saeco Vienna Plus in Silver

The answers given to Gabrielle and Linda regarding making an Americano seem to differ. One says you can adjust the size of the cup up to 8 oz. The other says you need to add hot water with the steam wand. Which is correct?
Thanks,
Karen

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mjackson ♦ Karen,
Well they are both sort of correct. You can make a cafe crema which means water is pushed through the grounds and it makes a great cup of fresh brewed coffee. To make a true Americano you would brew the shot and add hot water to it. I really like the Cafe Crema better. I hope this helps and it is a great machine for the money.

04-02-2012 8:52am |

Ralf Winter

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Ralf Winter buzzed about a product...
at 03-21-2012 9:16pm
Saeco Vienna Plus in Silver
Saeco Vienna Plus in Silver

can I attach the Saeco Automatic Milk Frothing Attachment (Cappuccinatore Kit) on this model?

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mjackson ♦ Ralf,

It will fit and is actually kind of fun to use. I am not sure where you can still purchase one though. Give us a call with any questions.

03-22-2012 8:56am |

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