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david courtemanche

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david courtemanche asked a question about a product...
at 10-12-2013 7:45am
Saeco Vienna Plus in Graphite
Saeco Vienna Plus in Graphite

My Vienna started making a squeal type noise while dispensing espresso, the machine is 3 months old. It still appears to make a great cup. I've descaled it and I clean the brew group weekly any ideas?

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techkathy Try cleaning the coffee spouts on the door

10-23-2013 11:38am |

Brian Kelly

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Brian Kelly asked a question about a product...
at 04-22-2013 7:07pm
Saeco Vienna Plus in Graphite
Saeco Vienna Plus in Graphite

1. what specific type of descaler is recommended for this machine?

2. is the default water filter fine or would upgrading to the saeco 'intenza' be recommended?

3. does the grinder ever need to be cleaned or have any product used on it for cleaning/maintenance?

thanks for your help!!

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techkathy 1) Durgol is your best bet for descaling.
2) The Intenza filters will not fit in the Saeco Vienna model
3) The grinder would only need to be cleaned if you used a very oily coffee or moisture somehow got into the grinder.

04-23-2013 10:06am |

Brian Kelly

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Brian Kelly asked a question about a product...
at 03-04-2013 9:29pm
Saeco Vienna Plus in Graphite
Saeco Vienna Plus in Graphite

which is a better option, the saeco vienna plus @$395 or Gaggia New Baby Semi-Auto Gaggia MDF for $460ish total. regarding quality / ease of use / time useage. ive never had a semi or fully auto machine before. thanks!!

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A A Brian,
If you are looking for a full auto, then the Vienna Plus is a great entry level machine. It is rock solid and produces quality espresso time after time with no skill needed. It will certainly be the fastest of the two when it comes to making your drinks.

The New Baby will require a grinder, or use of the pressurized portafilter baskets. It is more time consuming, but with the right skills it can produce a better shot than the Vienna can.

I hope this helps!

03-05-2013 8:05am |

George Rogers

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George Rogers asked a question about a product...
at 11-24-2012 3:40pm
Saeco Vienna Plus in Graphite
Saeco Vienna Plus in Graphite

My saeco Vienna was working fine, did6 shots, then when I went back for more it was dead, no lights, off, would not boot up. Yes the outlet works, and yet no go on Vienna! Is there a fuse in the machine? Other issues that might solve this issue? Please advise! Thanks!

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A A George,

I am sorry to hear about your Vienna! How long have you had this machine for? If it is within the first year, you can contact Saeco at 1-800-933-7876 for technical support and warranty information.

Hope this helps. Feel free to contact us if you need any more assistance!

11-25-2012 10:19am |

Steve Markel

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Steve Markel buzzed about a product...
at 09-23-2012 7:03am
Saeco Vienna Plus in Graphite
Saeco Vienna Plus in Graphite

I am looking for something similar(steam wand pivots, larger water reservoir, clear molded curved look, stainless steel boiler) but without the grinder. Recommendation?

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mjackson ♦ Steve,

Look at the Gaggia Baby Twin or the Saeco Via Venezia in Stainless steel. They are good values and will serve you well.

09-24-2012 8:33am |

sterbajd

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sterbajd buzzed about a product...
at 09-17-2012 10:16am
Saeco Vienna Plus in Graphite
Saeco Vienna Plus in Graphite

I noticed another super automatic machine warned NOT to use dark beans, as this would cause the grinder to "jam and fail." I use a french roast. Is this an issue on this machine, or on the Odea Go II? thanks.

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Mike Russo ♦ Sterbajd...Thank you for your post to our Super Wall. You do not want to use an Oily bean with any Super Automatic Espresso machines, because the oil that coats the outside of the beans will stick to and gunk up the burrs over time. Thanks.

09-17-2012 2:27pm |

David Watts

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David Watts buzzed about a product...
at 05-05-2012 11:02pm
Saeco Vienna Plus in Graphite
Saeco Vienna Plus in Graphite

Does the Saeco Vienna Plus has a pump, and if so what is its PSI.

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Mike Russo ♦ David...Thank you for your interest in the Saeco Vienna Plus in Graphite. It uses a 15 bar pump to brew espresso and brews espresso at 8 to 9 bars of pressure. Thanks.

05-07-2012 3:34pm |

Angel Crespo

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Angel Crespo buzzed about a product...
at 05-04-2012 12:48pm
Saeco Vienna Plus in Graphite
Saeco Vienna Plus in Graphite

Would the Saeco Vienna Plus take coffee grinds or only coffee beans?
Does it have any pre-programming features?
Does it has auto power off for safety and energy savings?

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Mike Russo ♦ Angel...Thank you for your interest in the Saeco Vienna Plus in Graphite. You can use only Whole Beans in this machine, it does allow for some volume programming and power saving mode. I hope this helps, however if you have more questions please contact us directly at 1-888-411-5282 option 1. Thanks.

05-05-2012 1:20pm |

johnathan.hall

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johnathan.hall buzzed about a product...
at 05-02-2012 9:20pm
Saeco Vienna Plus in Graphite
Saeco Vienna Plus in Graphite

is this a refurbished item or brand new?

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Mike Russo ♦ Johnathan...Thank you for your interest in the Saeco Vienna Plus in Graphite. The machines on our main pages are new (New Vienna's are on sale right now for $399.00). We do also offer refurbished espresso machines. Thanks.

05-03-2012 9:16am |

Louis Napoli

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Louis Napoli buzzed about a product...
at 04-20-2012 7:56am
Saeco Vienna Plus in Graphite
Saeco Vienna Plus in Graphite

First, can you make just breakfast coffee, second, can you vary the amount of water, third, can you change the beans in the bin conveniently and go from caf to decaf easily?
Please send a catalog to
Louis Napoli
29 Hideaway Dr
Long Beach Twp, NJ 08008

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mjackson ♦ Louis,

You can brew a great cup of coffee easily. It does let you vary the amount of water in any drink you want. It is not easy to change beans. If you want to do that you should look at a machine with a bypass doser like the Gaggia Brera. I hope this helps and we do not have a catalog to send out as all the information is available on line.

04-20-2012 8:58am |

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