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Stephen Younge

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Stephen Younge asked a question about a product...
at 05-19-2013 10:22am
Gaggia Brera Espresso Machine in Silver
Gaggia Brera Espresso Machine in Silver

My Gaggia Brera brews great coffee, but in the past month or two, about 20% o the time after the grinding cycle, the out of beans indicator light turns on and she dumps the unbrewed coffee grounds into the dispenser. I wash the brew group once per week, which includes cleaning the area above the brew group with a dry toothbrush. If I look down the bypass doser hole during grinding, I can't see any obstructions or issues that would cause the machine to dump the unbrewed coffee grounds. Any thoughts?

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techkathy Is the coffee you are using a dark roast or oily? Oily coffees tend to stick together and not fall into the grinding burrs. The machine will then act like it is out of coffee.

05-21-2013 1:01pm |

Lazaros Maniatis

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Lazaros Maniatis asked a question about a product...
at 04-25-2013 9:25am
Gaggia Brera Espresso Machine in Silver
Gaggia Brera Espresso Machine in Silver

Which will you suggest for a perfect shot of espresso? Brera or Jura Ena 7(with Aroma boost)? Cost is no matter, only the better shot! Thanks.

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mjackson ♦ I do think you will be happier with the Brera as it has the ceramic burrs and it will produce a better shot. It also in my opinion is a better value.

04-29-2013 8:25am |

Ross Ratajczak

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Ross Ratajczak asked a question about a product...
at 04-04-2013 4:00pm
Gaggia Brera Espresso Machine in Silver
Gaggia Brera Espresso Machine in Silver

I'm wondering what the normal volume of "waste" water is for the Brera. I realize that there will be waste from condensate and dripping, etc, but there seems to be an awful lot of waste in my machine.

I tested this today, and found the following:
45 mL of water in the drip tray after:
Steaming (1 cycle - about 45-60 seconds)
Brewing 1 shot
Start-up brewgroup purge and steam wand purge were emptied from the drip tray before performing the above test.

Is this normal?

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techkathy It is normal. After each action (brew or steam) the machine will purge the boiler into the drip tray.

04-08-2013 10:36am |

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techkathy It is normal. After each action (brew or steam) the machine will purge the boiler into the drip tray.

04-08-2013 10:36am |

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Sanfam ♦ The short answer: Completely normal! The long answer: The Gaggia Brera and Platinum models differ from many older Gaggia Super Automatics in that they do not have a spring-loaded cutoff on the valve leading to the brew unit. Instead, these machines use selector valves (whether user-operated, as on the Brera, or electromechanically operated, as on the Platinum line). After brewing a shot, any of the water between the boiler and the brew unit is drained into the drip tray after the brew unit is disconnected from the spout in question, typically totaling 1 to 2 ounces.

04-08-2013 11:18am |

Ben Pitasky

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Ben Pitasky asked a question about a product...
at 03-19-2013 1:36pm
Gaggia Brera Espresso Machine in Silver
Gaggia Brera Espresso Machine in Silver

Hi! I am wondering how to clean the metal steaming wand? Do I just pull it apart and rinse it out? Worried that I may damage the parts when pulling it off. Also, what is a normal schedule for cleaning the different components? Wand = every use, brew group = once a week, and descale once a year? Thanks!

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A A Ben,
The metal wand comes right off of the steam arm. Just give it a twist and a pull. Taking it off wont do any damage to the machine. You are right on for the weekly rinsing of the brew group. As for the descaling, the machine will pop up with a warning light on the right side of the screen to let you know when you need to do it. On average for most customers, it's roughly every 3 months or so.

03-20-2013 11:31am |

Angela Forte

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Angela Forte asked a question about a product...
at 03-07-2013 10:34am
Gaggia Brera Espresso Machine in Silver
Gaggia Brera Espresso Machine in Silver

Can you please send me the instructions for descaling Gaggia Brera with the Unrnex Cleancaf, lubricating the brew group, and cleaning the grinder? I can't seem to find these instructions in the manual. Thanks!

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mjackson ♦ Angela we do have some great videos to help see here for lubricating brew unit and some other cleaning - http://www.wholelattelove.com/video_browser.cfm?browse=category&category=28. Also if you call our technical support team they can answer any questions and also send you any instructions you may need via email.

03-08-2013 9:44am |

Anna Owen

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Anna Owen asked a question about a product...
at 02-26-2013 7:18pm
Gaggia Brera Espresso Machine in Silver
Gaggia Brera Espresso Machine in Silver

Can you, please, send me instructions for descaling Gaggia Brera with the Unrnex Cleancaf, lubricating the brew group and cleaning the grinder of this machine? Thank you.

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techkathy Anna - I have sent the instructions to your email.

02-27-2013 9:58am |

Krista Kim

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Krista Kim asked a question about a product...
at 02-18-2013 1:19pm
Gaggia Brera Espresso Machine in Silver
Gaggia Brera Espresso Machine in Silver

I've had my machine for about 4 days, and it is working like a charm. My only concern is that the machine makes this thumping noise while it is steaming. At no other setting does it make the noise. After expelling the water I turn the knob to neutral and wait for the lights to be steady. Then I turn the knob toward steam, and there is about a 15 second delay then the rhythmic thumping noise starts and the steam comes with it. I use a filter in the water compartment. If this is normal I don't care. I just want to make sure that there's nothing wrong with the machine or the way I'm using it.

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techkathy The thumping sound is totally normal. The sound is the pump slowly putting water into the boiler to keep the steam pressure steady.

02-18-2013 5:14pm |

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Krista Kim Thanks! Still loving the machine. I've had 7 friends that have come over just to have coffee. Never expected it would also improve my social life!

02-24-2013 4:00am |

Mindy Noll

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Mindy Noll asked a question about a product...
at 02-16-2013 8:15am
Gaggia Brera Espresso Machine in Silver
Gaggia Brera Espresso Machine in Silver

I just purchased my Gaggia Brera and am waiting for its arrival and wondered if there are any particular beans I should use/avoid in this machine?

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A A Mindy,
The only thing that we suggest you avoid are beans that are obviously oily. Starbucks and Peets coffee beans are very well known for being very oily. Other than that, experiment away!

02-17-2013 2:55pm |

Eric Cardenas

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Eric Cardenas asked a question about a product...
at 02-12-2013 10:39pm
Gaggia Brera Espresso Machine in Silver
Gaggia Brera Espresso Machine in Silver

My wife just got me the Gaggia Brera for my birthday, and I was starting to prepared the machine, I noticed that there was coffee residuals in the brew group. The machine is brand new, so why would I find coffee in the brew group?

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A A Eric,
As part of Quality Assurance, most companies will pull some machines before shipping to test, to make sure that the batch is up to par. Take heart! Gaggia chose yours, so you know an employee that created it made sure it worked before it even crossed the ocean!

02-13-2013 8:55am |

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Eric Cardenas While it is nice to know that the machine was tested by Gaggia, it is also disturbing to think that in my machine there is who knows how old coffee sitting there...

02-13-2013 9:34pm |

nostrils

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nostrils asked a question about a product...
at 02-03-2013 11:04am
Gaggia Brera Espresso Machine in Silver
Gaggia Brera Espresso Machine in Silver

My Brera appears to have given up the ghost. Brewed three shots this morning and then it turned off. Unplugged it and plugged it back in and the on/off button glowed twice and then went dark. Just left it unplugged for several minutes and plugged it back in - no glowing light at all now. Reseated power cord, brew group etc but no effect. Any ideas? Might there be a (user serviceable) fuse that could perhaps be the culprit?

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techkathy Unfortunately the Brera does not have a user serviceable fuse. Call technical support to set up a repair. You can also log onto your account and set up a repair online.

02-07-2013 10:12am |

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