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MariS

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MariS asked a question about a product...
at 08-10-2013 1:12pm
Gaggia Brera Espresso Machine in Silver
Gaggia Brera Espresso Machine in Silver

I use distilled water in my Gaggia Brera-do I need a filter and also do I need to descale?

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Maggie M The filter would not be necessary, although you would still want to descale the machine every 4-6 months (depending on usage) for the best performance of the machine.

08-19-2013 8:04am |

lesley Townsend

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lesley Townsend asked a question about a product...
at 08-07-2013 10:02pm
Gaggia Brera Espresso Machine in Silver
Gaggia Brera Espresso Machine in Silver

hello we have had our brera for a little over 2 years now. today we had our first problem and I was wondering if you have any ideas. when I turn on the machine everything cycles as normal. but when I hit the button to make espresso. all of the upper red warning lights come on and nothing happens. the lights stay on until I shut the unit off. any ideas.

thanks
jim

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Maggie M There are a couple of things it could be-does it only happen when you press a brew button, or does it happen if you try to steam or get hot water? Will it function properly if you use pre-ground mode? You may have something in the grinder keeping it from moving, or it may be a more serious issue. Please call us at 1-888-411-5282, option 3, when you are able to be with the machine, and we will be happy to do some troubleshooting.

08-16-2013 12:05pm |

lesley Townsend

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lesley Townsend asked a question about a product...
at 08-07-2013 9:53pm
Gaggia Brera Espresso Machine in Silver
Gaggia Brera Espresso Machine in Silver

hello I was wondering if you might know whats going on with my brera machine. we have had the machine now for two years with no problems. but today when we turned on the machine it ran through its normal cycle. all the lights came on like normal. but when i pressed the espresso button all 4 of the upper warning lights came on and stay on but nothing happens. the only thing that I can do is power the machine off. I tried it a couple of times but always the same thing. any ideas. my wife loves the machine and is loosing her mind. any ideas?
thanks
jim

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Maggie M There are a couple of things it could be-please give our technical support staff a call at 1-888-411-5282, option 3.

08-08-2013 5:37pm |

Newton Seiden

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Newton Seiden asked a question about a product...
at 08-04-2013 1:51pm
Gaggia Brera Espresso Machine in Silver
Gaggia Brera Espresso Machine in Silver

On a Gaggia Brera Machine, I was wondering what the remedy might be for peeling and flaking of the Panorello Arm just where it exits the top of the machine. The underlying plastic is unsightly. Any suggestions?

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Maggie M There really isn't a remedy for it other than replacing the piece. Please call us at 1-888-411-5282, option 3, and we will be happy to assist you.

08-12-2013 4:48pm |

Alison Palanacki

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Alison Palanacki asked a question about a product...
at 06-28-2013 11:55am
Gaggia Brera Espresso Machine in Silver
Gaggia Brera Espresso Machine in Silver

We have been using our Gaggia Brera for about 6 months. I noticed a few times now that there is a leak - water pours from the bottom out the side. I've been very careful when I refill the water tank not to spill it as I put it back in. Our kitchen counter has a layer of water on it from the machine. Any ideas?

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techkathy Alison - I would recommend sending the machine in for a repair. Call technical support at 888-411-5282, option 3. We can set up a repair order and have the machine come in while its still under the warranty.

07-10-2013 10:46am |

Stephen Younge

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Stephen Younge asked a question about a product...
at 05-19-2013 10:22am
Gaggia Brera Espresso Machine in Silver
Gaggia Brera Espresso Machine in Silver

My Gaggia Brera brews great coffee, but in the past month or two, about 20% o the time after the grinding cycle, the out of beans indicator light turns on and she dumps the unbrewed coffee grounds into the dispenser. I wash the brew group once per week, which includes cleaning the area above the brew group with a dry toothbrush. If I look down the bypass doser hole during grinding, I can't see any obstructions or issues that would cause the machine to dump the unbrewed coffee grounds. Any thoughts?

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techkathy Is the coffee you are using a dark roast or oily? Oily coffees tend to stick together and not fall into the grinding burrs. The machine will then act like it is out of coffee.

05-21-2013 1:01pm |

Lazaros Maniatis

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Lazaros Maniatis asked a question about a product...
at 04-25-2013 9:25am
Gaggia Brera Espresso Machine in Silver
Gaggia Brera Espresso Machine in Silver

Which will you suggest for a perfect shot of espresso? Brera or Jura Ena 7(with Aroma boost)? Cost is no matter, only the better shot! Thanks.

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mjackson ♦ I do think you will be happier with the Brera as it has the ceramic burrs and it will produce a better shot. It also in my opinion is a better value.

04-29-2013 8:25am |

Ross Ratajczak

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Ross Ratajczak asked a question about a product...
at 04-04-2013 4:00pm
Gaggia Brera Espresso Machine in Silver
Gaggia Brera Espresso Machine in Silver

I'm wondering what the normal volume of "waste" water is for the Brera. I realize that there will be waste from condensate and dripping, etc, but there seems to be an awful lot of waste in my machine.

I tested this today, and found the following:
45 mL of water in the drip tray after:
Steaming (1 cycle - about 45-60 seconds)
Brewing 1 shot
Start-up brewgroup purge and steam wand purge were emptied from the drip tray before performing the above test.

Is this normal?

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techkathy It is normal. After each action (brew or steam) the machine will purge the boiler into the drip tray.

04-08-2013 10:36am |

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techkathy It is normal. After each action (brew or steam) the machine will purge the boiler into the drip tray.

04-08-2013 10:36am |

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Sanfam ♦ The short answer: Completely normal! The long answer: The Gaggia Brera and Platinum models differ from many older Gaggia Super Automatics in that they do not have a spring-loaded cutoff on the valve leading to the brew unit. Instead, these machines use selector valves (whether user-operated, as on the Brera, or electromechanically operated, as on the Platinum line). After brewing a shot, any of the water between the boiler and the brew unit is drained into the drip tray after the brew unit is disconnected from the spout in question, typically totaling 1 to 2 ounces.

04-08-2013 11:18am |

Ben Pitasky

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Ben Pitasky asked a question about a product...
at 03-19-2013 1:36pm
Gaggia Brera Espresso Machine in Silver
Gaggia Brera Espresso Machine in Silver

Hi! I am wondering how to clean the metal steaming wand? Do I just pull it apart and rinse it out? Worried that I may damage the parts when pulling it off. Also, what is a normal schedule for cleaning the different components? Wand = every use, brew group = once a week, and descale once a year? Thanks!

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A A Ben,
The metal wand comes right off of the steam arm. Just give it a twist and a pull. Taking it off wont do any damage to the machine. You are right on for the weekly rinsing of the brew group. As for the descaling, the machine will pop up with a warning light on the right side of the screen to let you know when you need to do it. On average for most customers, it's roughly every 3 months or so.

03-20-2013 11:31am |

Angela Forte

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Angela Forte asked a question about a product...
at 03-07-2013 10:34am
Gaggia Brera Espresso Machine in Silver
Gaggia Brera Espresso Machine in Silver

Can you please send me the instructions for descaling Gaggia Brera with the Unrnex Cleancaf, lubricating the brew group, and cleaning the grinder? I can't seem to find these instructions in the manual. Thanks!

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mjackson ♦ Angela we do have some great videos to help see here for lubricating brew unit and some other cleaning - http://www.wholelattelove.com/video_browser.cfm?browse=category&category=28. Also if you call our technical support team they can answer any questions and also send you any instructions you may need via email.

03-08-2013 9:44am |

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