gophishin I've asked WLL customer service and received two slightly different answers, but it sounds like at a minimum you will receive a commercial double basket, a pressurized double basket, and a pod basket. This is what I received in my order, and there was also a sheet in the box which appeared to be from WLL explaining what each of the three different baskets was for.

05-20-2013 2:07pm |

mjackson ♦ You will get three baskets a double shot traditional basket a single and a double pressurized basket and a plastic two way pin to use the pressurized basket properly.

05-21-2013 8:55am |

techkathy Are you brewing and steaming at the same time? The Classic is only able to do one action at a time. How long are you allowing the machien to heat up initially? How long are you allowing the machine to heat after you hit the steam button? The espresso will not automatically stop. You will have to stop the flow of coffee but turning the brew switch off.

05-13-2013 4:03pm |

techkathy Glenn - The light is an indicator whether the heating element is on or off. Allow the machine to heat up for about 10 minutes when you first turn it on. The light will turn on and off periodically to keep the boiler temperature consistent.

04-22-2013 12:55pm |

techkathy Have you descaled recently? The steam valve may have some build up on it which is holding it open just a tiny bit. If the issue persists you may need to replace the steam valve. It is easy to do and can be done at home. Call tech support to order a new valve if descaling doesn't help.

04-08-2013 11:10am |

techkathy You really shouldn't let the machine heat up for the steam for 6-10 minutes for the steam mode. After the machine is heated up for the brew cycle, it should only take 1-2 mins for it to heat up for steam. Leaving it on the steam mode for too long can cause a lot of pressure to build up in the boiler which is why you are seeing puffs of steam from the group head.

04-02-2013 1:00pm |

A A Stefano,
The Encore would work find if you were going to stick with the Pressurized basket. If you plan on using the Commercial basket, however, you would be much better off with a grinder like the Gaggia MDF, Baratza Virtuoso, or the Rancilio Rocky.

03-29-2013 9:48am |

techkathy Have you replaced the gasket? Over time it can wear out. The bottomless portafilter causes the filter basket to sit low. The lower level of the lip can cause a looser seal than regular portafilter. Click on the link below to purchase a new gasket. You can also click on the second link for a video on installing the gasket.

http://www.wholelattelove.com/Gaggia/gaggia_gasket.cfm

http://www.wholelattelove.com/videos.cfm?playvidID=546

03-19-2013 11:19am |

Ryan McCormick Hello again, Kathy..

I replaced the gasket about a year ago. They shouldn't be repalced that often, should they? I understand what you say about it sitting a little lower, but is that the only fix for it?

03-19-2013 4:10pm |

techkathy Have you taken apart and cleaned the group head? Click on the link below for a short video.
http://www.wholelattelove.com/videos.cfm?playvidID=545

03-14-2013 4:37pm |

Ryan McCormick Hi, Kathy.... Thanks for the help. I did just Cleancaf run on the machine and then took the screen off and cleaned it. And.... no such luck :(

Also, another issue I've had for a while is that the espresso basically sprays out a bit when I use my bottomless portafilter. This may be mostly a cosmetic problem as far as the drink is concerned, but I still think it's a problem that needs to be addressed.

FYI, grind is typically a #4 on an MDR.

Thanks in advance for any further help.

03-03-2013 4:56pm |

Mary Ann Colvin Unfortunately it does not.

02-06-2013 2:48pm |