Have a Question? Then ask the community...
Get answers from in-house espresso experts & customers.

The Buzz

Ask a Question
Make a Statement

Latteslover

Reputation: 5
Followers: 0
Following: 0

Latteslover asked a question about a product...
at 10-10-2013 5:54pm
Saeco Aroma SS
Saeco Aroma SS

I am trying to decide which machine is better, either the Saeco Aroma (SS or not) or the DeLonghi EC702. Thoughts?

0

Vote

Show 1 answers
0

mjackson ♦ They are both good machines for the money. The Saeco is a little more compact. The Delonghi has a more convenient steam wand. I kinda like the Saeco better because I have used it more. Readers anyone else have any thoughts.

10-14-2013 8:23am |

Ryan Wathen

Reputation: 11
Followers: 0
Following: 0

Ryan Wathen asked a question about a product...
at 06-12-2013 1:50am
Saeco Aroma SS
Saeco Aroma SS

I just received this machine as a gift and the first time I primed the pump water leaked out from around the portafilter after I shut off the steam knob. I though perhaps I made a mistake (this is my first espresso machine ever) or it only worked when there was coffee in the pod, so when I pulled my first shot it leaked from the portafilter again. I followed the trouble shooting, I made sure that the portafilter was inserted correctly, the pod is inserted correctly and doesn't hand around the edges, no grounds were around the rim, and even when I have no coffee in the pod it leaks. Any suggestions?

0

Vote

Show 1 answers
1

mjackson ♦ It sounds as though you may have steam button pushed or you may have not let it cool down from steam mode, try brewing your shot first before doing any steaming. If that does not help give our technical department a call.

06-14-2013 8:20am |

Richard Rice

Reputation: 5
Followers: 0
Following: 0

Richard Rice asked a question about a product...
at 01-12-2013 8:30pm
Saeco Aroma SS
Saeco Aroma SS

I think I have narrowed down my choice to either the Saeco Aroma or the Gaggia New Baby. Would you please compare and contrast the advantages/disadvantages of these units; e.g., advantage/disadvantage of stainless steel vs. aluminum boiler, large thermoblock vs. small volume boiler, stainless steel vs. chrome plated brass portafilter, pressurized vs. commercial style portafilter, 9 oz boiler volume vs. 3.5 (is this enough for 2 shots?), ,931 vs, 1370 watt boiler (will this equate to a big difference in performance?). Also, are the listed performance specs for these machines correct; e.g., the Gaggia has a much more powerful boiler; yet, your listed specs show that the Saeco has MUCH lower initial heat up, recommended heat up, time to produce steam and time to froth 8 oz's of milk (9.8 secs vs 125 secs). Is this a typo? Did you really mean 98 seconds for the Saeco or 12.5 seconds for the Gaggia? It doesn't seem as if the difference should be that great? Finally, do you recommend any other comparable machines in this price range.

0

Vote

Show 1 answers
1

mjackson ♦ Richard great questions. I think I can simplify this answer for you We do have a few typos and sorry, I like both the machines. I do know for pure espresso and a more stable platform for espresso I like the Gaggia as it gives you the advantage of a better group head and portafilter. It also lets you use bath a pressurized system and if you have a correct grind it will let you use the traditional commercial basket. Yes the higher watt boiler will make a difference. I view the Gaggia as a step above the entry level Saeco. I think the advantage of the Saeco lies in the ease of use. It is also more compact. I woudl let them both warm up about 4-5 minutes. I think you will be happier with the Gaggia especially if you think you may want to take a more Barista like approach to making great espresso. I hope this helps.

01-15-2013 9:44am |

Alexandria Korb

Reputation: 0
Followers: 0
Following: 0

Alexandria Korb buzzed about a product...
at 07-14-2012 11:12am
Saeco Aroma SS
Saeco Aroma SS

I've had my Saeco Aroma SS for about a year and a half and haven't had any issues up to this point. After a few months being unused (for which it had been both cleaned, emptied, and unplugged), I plugged it in and steamed my milk just fine, but when I tried to pull a shot the pump made a much louder chattering sort of sound and moved no water through the unit. Faulty pump? What could it be and how might it have happened? Thanks!

0

Vote

0

mjackson ♦ Alexandria,
It could be your pump needs to be primed. You may want to try these steps.
1. Make sure the espresso machine is cold and off when beginning to manually prime.
2. First, turn off and unplug the espresso machine from the power outlet.
3. You need find something that can inject water with some force. A turkey baster works well. You can also use a large syringe. Fill your device (turkey baster, syringe etc) with water.
4. Look into the reservoir and find the inlet tube. (you may need to remove the reservoir from the machine at this stage depending in the model) If there are two tubes, the longer one is usually the water intake. Some models have a water softener device on the end of the inlet tube which may need to be removed.
5. Open your steam knob all the way.
6. Now insert the turkey baster into the inlet tube and force water into the espresso machine.
a. ** The key is to make a tight seal and force the water into the machine. Using a damp cloth or paper towel wrapped around the junction of the baster and inlet tube can help **
7. Repeat 6 a few times (3-4) until you feel that water is easily entering the inlet tube.
8. Close your steam knob.
9. Fill your water tank and reinsert it into the espresso machine.
10. You should now be able to prime your espresso machine normally. Make sure to run water from both the group head and steam wand.
11. If this does not work, please call for Tech Support.

07-16-2012 9:52am |

KATHERINE DORDEVIC

Reputation: 0
Followers: 0
Following: 0

KATHERINE DORDEVIC buzzed about a product...
at 07-12-2012 4:29pm
Saeco Aroma SS
Saeco Aroma SS

The machine for sale is the right size for my small kitchen. I have some questions:

1. Is the plastic BPA free?
2.Is the machine a super automatic?
3.Does it grind coffee and froth milk?
4. Where is the machine made? ( I don't want anything from China.)

Thanks!

0

Vote

0

Mike Russo ♦ Katherine...Thank you for your interest in the Saceo Aroma SS. The water reservoir is BPA free. The Saeco Aroma SS is a Semi Automatic machine so it will not grind the coffee and you will need to froth the milk yourself with the steam wand. Thanks.

07-13-2012 8:37am |

janet sorensen

Reputation: 0
Followers: 0
Following: 0

janet sorensen buzzed about a product...
at 03-11-2012 6:08pm
Saeco Aroma SS
Saeco Aroma SS

Burnt rubber/plastic smell and taste (NOT burnt coffee smell) coming from steam and coffee made in our year-old Saeco ARoma. Steam starts strong, then stops. Coffee streams and dribbles alternately. Looked at steam tube, no obvious obstruction.

0

Vote

0

mjackson ♦ Janet,

I would give the Saeco support team a call at 1-800-933-7876. They are very good and can offer a answer as to what may be causing your problems. I am not exactly positive on how to pinpoint the problem.

03-12-2012 9:17am |

buddy Slaton

Reputation: 0
Followers: 0
Following: 0

buddy Slaton buzzed about a product...
at 12-17-2011 8:33am
Saeco Aroma SS
Saeco Aroma SS

I read elsewhere that your 2 year warranty is something to get details on before ordering. I am looking at one of the gaggia machines (baby classic). You advertiese extended warranty of 1 year. Does that mean total of 2 years? I have heard if not purchased in EU then the manuf warranty is not valid. So it is 2 years from Wholelattelove or some other place? If indeed 2 years does that include parts and labor? Who is Importica?

0

Vote

0

DRuff Hi Buddy. With Gaggia warranties, Whole Latte Love covers both parts and labor during the first year and parts during the second year. You would contact us directly for any warranty service. Importika is the exclusive importer if Gaggia in the USA. Gaggia machines purchased through any other retailer would have their warranties covered through Importika. I you have any questions at all about our warranty don't hesitate to call our tech staff at 888-411-5282 opt 3. Happy Brewing!

12-18-2011 9:26am |

0

DRuff Hi Buddy. With Gaggia warranties, Whole Latte Love covers both parts and labor during the first year and parts during the second year. You would contact us directly for any warranty service. Importika is the exclusive importer if Gaggia in the USA. Gaggia machines purchased through any other retailer would have their warranties covered through Importika. I you have any questions at all about our warranty don't hesitate to call our tech staff at 888-411-5282 opt 3. Happy Brewing!

12-18-2011 9:26am |

Aimee Porter

Reputation: 0
Followers: 0
Following: 0

Aimee Porter buzzed about a product...
at 09-02-2011 11:14am
Saeco Aroma SS
Saeco Aroma SS

I have had a Saeco Aroma for about 2 years. It was the first espresso machine I have ever had. I use it everday. However, now it will only work in certain outlets. Which is odd because other things will work in them. So I believe it is the machine itself. Also, it will brew but when you want to steam it will not stay heated up.
I believe at this point there could be a boiler issue or possibly a short? I feel the cost to fix isn't justified againt just replacing the unit. I live too far away from any service centers.
Thoughts?
Also - how could this have happened? Is this a user error? Am I doing something wrong? If you are supposed to prime each time before steaming - can someone run through the steps? I don't want to buy a new machine and break that one too.
Any suggestions on a new home machine?

0

Vote

0

mjackson ♦ Aimee,

It is tough to say what is causing problem. If it will not work in a plug with a GFI then it must be a short or a moisture leek. It could be your steam thermostat is going bad as well. The only preventative stuff I could recommend doing is to make sure you use soft water , descale often and do not leave machine on all the time. You don't need to prime all the time. You may want to check out our wow of the week as that is a good deal and will serve you well and you can take the next step and get a grinder, See it here
http://www.wholelattelove.com/weekly_wow.cfm

09-05-2011 9:43am |

LISA ALLISON

Reputation: 0
Followers: 0
Following: 0

LISA ALLISON buzzed about a product...
at 03-05-2011 1:55pm
Saeco Aroma SS
Saeco Aroma SS

I just got the machine and want to know the best way to remove the grounds after pouring the shot? It is impossible to empty.

0

Vote

0

Mike Russo ♦ Lisa...Just tap your portafilter against a trash can edge or on a knock box if you have one. Then rinse residual grounds from the protafilter and you should be good to go. Thanks

03-07-2011 2:29pm |

Jon Robison

Reputation: 20
Followers: 1
Following: 0

Jon Robison buzzed about a product...
at 02-13-2011 5:18pm
Saeco Aroma SS
Saeco Aroma SS

How "loud" is the pump. I realize that's like asking "how high is up", but we had a Braun Tassimo machine and we don't use it any more because it was offensivly loud. We now use a Keurig. If you could quantify the lounness between those two I will be able to relate to your answer. This looks like the best machine at a very reasonable price and hope to order one within a few months.

0

Vote

0

mjackson ♦ Jon,

Good question. I would say the Saeco Aroma is quiet when compared to the Tassimo. I would say it is perhaps a little nosier then the Keurig. I do think you will be satisfied with the Aroma, not only in its performance, but also in its relatively quiet operation.

02-14-2011 10:48am |

Loading... loading icon