Have a Question? Then ask the community...
Get answers from in-house espresso experts & customers.

The Buzz

Ask a Question
Make a Statement

Lori Covach

Reputation: 8
Followers: 0
Following: 0

Lori Covach asked a question about a product...
at 09-20-2013 12:17am
Saeco Syntia Focus
Saeco Syntia Focus

The manual recommends cleaning the upper part of the steam wand weekly. The lower part of the panarello comes off easily for cleaning. The illustration depicts a downward pull on the upper part, but that isn't working for me. I've tried pulling, twisting, jiggling, but it won't come off and I'm afraid to break it. Any suggestions? It is not steaming the milk as well, so I'd like to clean it out.

0

Vote

Show 1 answers
0

ShaneAncefsky Thank you for the question. I have done this many times myself in demonstrations. It does require a bit of force to get off the first time. Use a finger underneath the down curve. This will take pressure off the wand going in the machine. Then try twisting and pulling down with a bit of force. I believe they use a bit of adhesive when first put on to hold in place.

09-24-2013 1:29pm |

Stu Guild

Reputation: 20
Followers: 0
Following: 0

Stu Guild asked a question about a product...
at 08-31-2013 10:33pm
Saeco Syntia Focus
Saeco Syntia Focus

The frother is making stiff milk foam, how do I get it to make steamed milk with less foam?

1

Vote

Show 1 answers
0

DanielCulver Not familiar with this specific machine, but usually for the results you want, increase the amount of milk in your steaming pitcher so it covers the vent hole. Steam with the vent hole covered, testing the temperature by thermometer or just touching the bottom of the steam pitcher.

09-05-2013 12:20pm |

Stu Guild

Reputation: 20
Followers: 0
Following: 0

Stu Guild asked a question about a product...
at 08-31-2013 9:12am
Saeco Syntia Focus
Saeco Syntia Focus

Hello, the steam wand on mine makes too much foam. Is there a technique I should use to make steamed milk with just some foam?

0

Vote

Show 1 answers
0

techkathy Stu - Remove the very outer sleeve. Use just the shorter pointed part. It will reduce the amount of foam produced.

09-09-2013 9:55am |

Maria Boman

Reputation: 17
Followers: 0
Following: 0

Maria Boman asked a question about a product...
at 05-20-2013 5:07pm
Saeco Syntia Focus
Saeco Syntia Focus

I'm looking to purchase this machine for our office of about 100. Would you recommend? Any advice?

1

Vote

Show 1 answers
0

mjackson ♦ Maria,
It is a home machine and is best used at 15-20 drinks a day at most. Consider perhaps the Jura XS 90 ( 40-50 Drinks a day) at a minimum or the Franke Flair up to 125 drinks a day. Call our commercial departmen. with any questions

05-25-2013 10:02am |

Darren Gaylor

Reputation: 19
Followers: 0
Following: 0

Darren Gaylor asked a question about a product...
at 01-26-2013 12:42pm
Saeco Syntia Focus
Saeco Syntia Focus

Hi, Is it normal for the drip tray to contain water after making coffee, or is it just supposed to collect the stray drip from the coffee dispensing head? Thanks.

2

Vote

Show 1 answers
2

A A Darren,

Because the right side of the drip tray goes directly under the brew group, having some water in the drip tray is completely normal.

01-27-2013 4:13pm |

Szilvia Decoin

Reputation: 19
Followers: 0
Following: 0

Szilvia Decoin asked a question about a product...
at 11-25-2012 9:55pm
Saeco Syntia Focus
Saeco Syntia Focus

In the demo the frothing wand is stainless steel, but the image that is shown when i want to purchase, is black (plastic?). Why is it so? Can i buy the one with stainless steel wand that is in the demo?

2

Vote

Show 1 answers
2

Sanfam ♦ While the photos on the site seem to depict the Syntia Focus as coming equipped with the plastic Pannarello wand common to the Odea Eclipse & Go, the machine we received from Saeco was equipped with a metal Pannarello Wand also found on higher end Odea models and the Talea Line. The published specs for this model state that it includes a metal frothing wand--I would trust this information over the photo on our site and will see to getting this corrected!

11-26-2012 2:17pm |

barbara gartner

Reputation: 0
Followers: 0
Following: 0

barbara gartner buzzed about a product...
at 05-20-2012 12:04pm
Saeco Syntia Focus
Saeco Syntia Focus

Hello,
Can you tell me the difference, beside the color, between saeco syntia focus and saeco syntia ss is?

0

Vote

0

mjackson ♦ Barbara,
The main difference in the machine is not really the color but the material. The housing on The SS is actually Stainless Steel, The focus is plastic. That really is the difference. They will both work the same just the SS is going to be heavier and prettier if you like stainless steel.

05-22-2012 8:11am |

meredith gramholm

Reputation: 0
Followers: 0
Following: 0

meredith gramholm buzzed about a product...
at 10-19-2010 9:45pm
Saeco Syntia Focus
Saeco Syntia Focus

Hello,
I have a saeco synthia SS model and am looking for the brew group to purchase please let me know if you could order this part Saeco customer service is pending my request as well. thanks.
meredith

0

Vote

0

ToddS Meredith, I'll forward this to our parts folks and they will be more than happy to assist you in acquiring the brew group.

10-19-2010 10:00pm |