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Stefano Minni

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Stefano Minni asked a question about a product...
at 09-24-2013 5:11pm
Gaggia Evolution
Gaggia Evolution

When a pull a shot I noticed that after the first ten second the color of the coffee coming out turn much lighter.
Can it be the temperature dropping down?
How can I adjust that?

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mjackson ♦ Stefano,
Are you using the pressurized basket or teh basket with multiple holes. It could be your grind, the amount of coffee, the coffee or a few different thing . It is most likely not a temperature issue but a grind issue. Read these articles as they should help. http://www.wholelattelove.com/articles/troubleshooting_espresso_routine.cfm and also http://www.wholelattelove.com/articles/the_golden_rule.cfm as well as http://www.wholelattelove.com/articles/espresso_making_rituals.cfm

09-30-2013 6:01pm |

Stefano Minni

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Stefano Minni asked a question about a product...
at 07-27-2013 3:45pm
Gaggia Evolution
Gaggia Evolution

I have been using my gaggia classic for a while and I'd like to clean it.
What product should I use and how should I use it?
Thanks.

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mjackson ♦
The shower screen is located right above where the portafilter attaches to the brew group. It is used to evenly disperse water over the coffee grounds when you brew. As a daily maintenance routine, you should remove the portafilter after brewing and then press the brew button for a few seconds to let the water clean off any grounds that may be stuck to the screen.

More thorough cleaning should be done about once every other week to keep the machine working at its best. To clean the shower screen thoroughly, follow these instructions:

1. Use a short Phillips-head screwdriver to remove the screw in the center of the shower screen. The shower screen should fall out into your hand.
2. Soak the screen and screw in descaler and use an old toothbrush or group brush to clean them. DO NOT push a pin through the holes in the screen. It can cause future clogs because it will enlarge the small holes.
3. Rinse the shower screen and screw thoroughly.
4. Replace the shower screen and screw.

Gaggia Shower Screen

07-30-2013 6:34pm |

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mjackson ♦ Stefano,,
Here are some detailed answers from our website- First, descaling and decalcifying are the same thing. When you descale your machine, you are removing the calcium and mineral build-up in the boiler, brew group, frothing wand, and other related parts. You should descale your machine every 2-3 months. If you use reverse osmosis water or distilled water, you should descale about every 5-6 months.


8) Set up your machine so that hot water -NOT steam- will be emitted from the steam wand when the steam valve is opened.
9) To start the decalcifying process, press the "brew" button (some models must have the brew and steam buttons pressed in order for water to exit the wand only).
10) While pressing the "brew" button, open the steam valve.
11) Allow about 8 oz of water to be dispensed from the machine.
12) Turn off the brew button.
13) Close the steam valve.
14) Allow the machine to sit for the amount of time specified on the cleaner packaging. If no time is specified, 5-6 minutes is usually enough.
15) Repeat steps 9 through 14 until all of the decalcifying solution has drained into the containers.
16) Remove the containers and discard the collected liquid.
17) Rinse the water reservoir thoroughly and then fill it with your usual water for brewing.
18) Place the water reservoir back in its normal position.
19) Rinse out the decalcifying solution by repeating steps 6 through 10 until the water reservoir is empty again. You can repeat the rinsing cycle if you wish.

Your machine should now be ready to brew again.

07-30-2013 6:33pm |

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mjackson ♦ The first thing you will need is a descaling agent. Urnex Cleancaf or Durgol are the best for almost all espresso machines and coffee makers. Do NOT just use any product that claims to remove calcium and lime. Many products you can purchase at the local store can be harsh enough to ruin your boiler and cause leaks. Some are even poisonous. CLR or Dip it! are general descalers and are made more for coffee carafes. Lemon juice or vinegar can be absorbed into some of the components of the machine causing a very sour taste. Make sure the cleaner that you select is specifically for espresso machines and/or coffee machines.

To descale your machine, follow these steps:

1) Remove the machine’s water reservoir.
2) Empty all liquid from the reservoir.
3) Mix the cleaner/descaler according to the manufacturer’s directions.
4) Return the water reservoir to the machine.
5) Turn the machine on.
6) Place a large container underneath the steam wand to collect the decalcifying solution.
7) Place another small container underneath the brew spout to collect more of the decalcifying solution.

07-30-2013 6:34pm |

Jens Jensen

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Jens Jensen buzzed about a product...
at 10-03-2012 4:50pm
Gaggia Evolution
Gaggia Evolution

I've read all the specs for both the Evolution and Pure....in your opinion is the Pure a more updated version of the Evolution and which would you recommend?

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mjackson ♦ Jens,
You are somewhat correct. I would say it is different because he boiler is bigger and stainless steel on the pure. They both work well. I like the pure for the cost.

10-12-2012 8:50am |

Kristin Emmert

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Kristin Emmert buzzed about a product...
at 09-04-2012 10:43pm
Gaggia Evolution
Gaggia Evolution

Help! I just bought this machine and have tried multiple grinds, but the espresso always comes spewing out! About half of the shot goes into the cup and the other half all over my counter. What am I doing wrong?

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mjackson ♦ Kristin,

It depends on what baskets you are using. You have two baskets that have one small hole and another with a lot of holes. If you are using the baskets that have the single hole you need to use the plastic pin between the bottom of the baskets and your portafilter. That is for a pressurized system if your grind is not perfect. The other basket is if you have perfectly ground espresso from a quality grinder. Watch this video it will help. http://www.wholelattelove.com/videos.cfm?playvidID=345

09-05-2012 8:12am |

scott saw

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scott saw buzzed about a product...
at 08-12-2012 2:42pm
Gaggia Evolution
Gaggia Evolution

Subject: Gaggia Evolution problem, HELP!

1) After i steam the milk and wan to continue to brew espresso but when i press the brew button a lot of steam come out from group head it is normal? What happening to my machine?

2)I spot some black tiny thing in my reservoir n sometime at the hot water i make out from steam nozzle, what happening?

3)The retailer tell me that i can't making the hot water from the steam nozzle, it is true? because i saw at instr

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mjackson ♦ Scott,

You need to let the boiler cool down before you brew your shot. Or you can brew your shot first and let it get up to steam temperature. It is a boiler using the same water for brewing and steaming. It can dispense hot water by hitting the brew button and then opening the the steam wand. I do not know about the black stuff.

08-13-2012 8:35am |

Brett Johnson

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Brett Johnson buzzed about a product...
at 07-17-2012 5:54pm
Gaggia Evolution
Gaggia Evolution

Two issues with my Evolution:
1) First shot is always overextracted despite that I prime the machine and let it "heat up" well after the green light turns on (probably 6-7 minutes in total)
2) I bought the gaggia pressurized basket and so far the crema it produces is underwhelming and a normal basket seems to work better; is there a trick to get the pressurized basket to work well?

Thanks!
Brett

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mjackson ♦ Brett, you may be letting it warm up a little much run some water out before you brew just an ounce or two. The regular basket works better with a correct grind, the pressurized basket needs to be used with the black plastic piece, and a coarser grind.

07-18-2012 10:25am |

Brian Edwards

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Brian Edwards buzzed about a product...
at 06-23-2012 12:53pm
Gaggia Evolution
Gaggia Evolution

I purchased a Gaggia Evolution Xmas 2008 (i.e., about 3-1/2 years ago), and have loved it. However, a few months ago, the espresso started coming out much slower, and more recently water is flowing over the top of the portafilter while brewing espresso, making for watery coffee. I have descaled (many times, but it only makes the slightest difference), removed and cleaned the shower screen. Time to replace, or can it be fixed? Is this the life span of a Gaggia?

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Mike Russo ♦ Brian...Thank you for this question you posted on our Super Wall. I sounds like you need to replace the group head gasket in your espresso machine. Please contact our Technical Support Department directly at 1-888-411-5282 option 3, to assist you with ordering a group head gasket and replacement instructions. Thanks.

06-25-2012 2:00pm |

carol tritak

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carol tritak buzzed about a product...
at 03-31-2012 2:37pm
Gaggia Evolution
Gaggia Evolution

can this coffee make 4 cups at a time and what container do you use

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mjackson ♦ Carol,

It is made to brew a single or a double shot. It is what it is designed to do. We do not sell a machine that can brew four shots at the same time. You may want to brew shot after shot in order to get the right number of shots that you want. Unfortunately it is not set up to brew more than that. Let us know if you have any other questions.

04-02-2012 10:24am |

Will Rodrigues

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Will Rodrigues buzzed about a product...
at 09-23-2011 7:35pm
Gaggia Evolution
Gaggia Evolution

I have a Gaggia Evolution but I bought it used without a drip tray or single shot filter. Are these parts available?

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mjackson ♦ Will,

We should be able to help you get the parts you need please give our technical department a call for pricing and availability.

09-24-2011 10:09am |

Kim Bare

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Kim Bare buzzed about a product...
at 09-03-2011 4:09pm
Gaggia Evolution
Gaggia Evolution

I have the Gaggia Evolution Silver and it is being returned for repairs or replacement. I do not see the Gaggia Silver machines on your website anymore. If my machine has to be replaced because it cannot be repaird, will I get a new Evolution Silver machine? It was more expensive than the others and therefore I want it to be replaced with one that is Silver and not Black.

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mjackson ♦ Kim,

You will be getting your mahcine repaired. It will be able to be repaired

09-05-2011 11:51am |

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