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Your satisfaction with the espresso or coffee machine that you purchase is the utmost importance to Whole Latte Love. Our experts will assist you in purchasing the espresso machine that best suits your needs.
In the event that you are not happy with your purchase, please look at the following policies and procedures. Also, we have listed each manufacturer’s policy. If you have any questions please ask any sales representative before your purchase.
*Prices subject to change without notice. Special sales and offers exclude all previous purchased merchandise.
*Product images are subject to change. Manufacturers reserve the right to change their products without prior knowledge; however, Whole Latte Love will make every effort to properly reflect any changes. Non-functional changes to machines are not considered misrepresentation. Due to constantly changing stock of accessories, images may not be identical.
To make your shopping easier, our staff will assist you in making your purchasing decisions. We test and actively use all products that we sell, making us the most educated espresso retailer on the net. We even offer after-sales support on all of our products. Call us at 888 411 5282.
We are the largest and most respected Internet retailer of espresso machines. That means we have put our customers first and they have rewarded us with their business. Certainly the best service is important, but we understand that price is part of the package. If you happen to find the product you want at a better price, call us. We will be happy to price match any US retailer.
Price matches must be for identical items. Items must be in stock. No "gift with purchase" items will be included. Shipping costs may apply. Price to be matched must be a price posted on a US website of a manufacturer-authorized dealer. Price match must be completed at the time of purchase!
[Whole Latte Love reserves the right to decline a price match at their discretion.]
We offer you the BEST DEAL,
the BEST SERVICE and SALES SUPPORT!
Nobody knows these products like we do!
Due to ever changing spam and privacy filters, please be aware that email communications that are sent from WholeLatteLove may possibly end up with your junk mail or spam mail. So, when you are expecting e-mail from us, don’t forget to check these areas, as well as your inbox!
How to shop competitively:
There have been many articles written lately about shopping the Internet and what to look for in a retailer. Some important things to remember and look for are:
- Posted policies page:
"Companies" that refuse to post a clearly marked Policy Page are clearly hiding something. Steer clear. Why take a chance if there is no benefit? Our Price Guarantee will ensure that. - Posted pricing:
Verbally getting pricing can be an unreliable game (is the price that is verbally given going to match what is charged?) - Posted Address and Phone Number:
Make sure the Internet retailer lists their address and an easy-to-access telephone number. - Make sure that you are ordering from a site that has a secure server.
Never give your credit card information to a site that does not use a secure ordering system.
- Parts ordered online, by phone or email are final sales. If calling to order please have manual and part number ready.
- Please inspect all packages immediately upon receiving. All claims must be issued within five (5) business days.
- Please note that most of the machines we sell are tested by the manufacturer. Due to this, you may find residual coffee or water on/in new machines. Most manufacturers will include a small sheet of paper stating this. All machines we sell are new machines, unless clearly stated and understood by the customer.
- No returns on commercial and semi-commercial machines. Please ask about warranties for each specific brand. Also, no returns on coffee beans, ground coffee or pods.
Merchandise Returns:
Because your satisfaction is the utmost importance, we will gladly accept any returns up to thirty (30) days from the date you receive the merchandise for a full refund (minus our shipping cost), assuming all return guidelines are properly adhered to. This policy is not applicable to coffee, cups, accessories, or parts. Also, any machines that have been personalized cannot be returned.The goal of our sales staff is to make sure the machines our customers purchase are a proper fit. If you have any questions after a purchase, do not hesitate to call us so we can provide any instructions necessary for your complete enjoyment of your new purchase.
Return authorization numbers are issued by our Customer Service department. Please call us at 888-411-5282 and we will email you a Return Authorization form that must be read and replied to. Refunds will be issued when the machines have passed inspection at our location. Machines will not be accepted without a return authorization number. If merchandise is returned without an authorization number, you will be responsible for all associated costs.
Refurbished and Next-to-New Items:
Refurbished and next-to-new items can be returned within fifteen (15) days from the date you receive the merchandise and are subject to all of the policies listed above.
Shipping Damage:
Please inspect your package when you receive it from the shipper. If you notice any damage from shipping, please call us at 888-411-5282 to report the damage and DO NOT use the machine. You must contact us within five (5) business days. Make sure that you keep all packaging (boxes, shipping labels, peanuts, etc...), as the shipper will come to inspect the package. You may also call the shipper directly. UPS can be reached at 1-800-742-5877. FedEx can be reached at 1-800-463-3339. Please also review UPS' Terms & Conditions and FedEx Terms & Conditions.
New Merchandise Performance Issues:
If you believe your machine is having functional problems, you must contact our Technical Services department at 888-411-5282 within five (5) business days from the date you receive the merchandise.
Boiler Draining Instructions:
**These are just guidelines. Owners manuals should always be consulted first. You are responsible for making sure this is done properly; if not, you will be charged if the machine is damaged.**
Please note: We carry machines that may not be listed below. In such cases, please refer solely to the manufacturer’s instructions or their technical support.
Semi-Auto's (Non Heat-Exchanger Machines Only)
Draining the boiler:
- Read and understand these instructions entirely before attempting to drain your boiler. Consult our Tech department before continuing.
- Only perform this procedure when your machine is COLD! If the machine has been used previously on this day, please make sure the heating elements are completely cool before continuing, or you run the risk of being burned.
- With the machine unplugged, please remove the portafilter handle, drip pan, drip tray cover, water reservoir, water reservoir cover and any other loose parts that may fall when the machine is tipped over.
- Lay the machine on its back.
- With all buttons and switches in the off position, plug in the machine.
- Find a tall-sided container that can hold about 20oz. or more.
- Hold the container under the steam wand and tilt it slightly down so that the container is in a position to catch water that will be coming out of the steam wand.
- Turn on the power switch.
- Activate the pump.
a. This step will differ depending on the machine that you have.
b. If there is a hot water dispensing button, turn that on.
c. Turn on whatever buttons you normally would to receive water out of the steam wand. - Water should now be coming out of the steam wand and landing in your container.
- Run the machine until the stream of water has dissipated.
- Now tilt the machine on its head, following the steam wand with your tall-sided container.
- The stream of water will most likely pick up pace again.
- Once the water has stopped, rest the machine back down on its back and turn off your water and main power switches. Your machine's boiler is now drained.
Semi-Auto's (Heat-Exchanger Machines Only)
Draining the boiler:
- Read and understand these instructions entirely before attempting to drain your boiler. Consult our Tech department before continuing.
- Caution! Machine must be heated to steam temperature to properly drain the boiler. Machine and water are at scalding temperatures!
- Plug the machine in and allow it to come to normal brewing temperature/pressure.
a. If you are uncertain how to complete this step, refer to the manufacturer’s instruction manual.
b. This step may slightly differ for each machine. - Find two LARGE tall-sided containers and place one under the brew group and one under the hot water dispenser.
a. Make sure that both containers are solidly in place and will not spill or fall when water begins to drain into them!
b. Remember, these two containers combined need to be equal to, or greater than, the volume of your boiler. - Remove the top of your water reservoir.
- Remove the water intake line from the water reservoir.
- Engage the pump by turning on the brew button.
- Beware of splashing hot water!! It will burn!!
- Run the machine until water stops flowing from the brew head.
- Turn off the brew button.
- Turn off the main power switch.
- Open the hot water dispensing valve.
- Run the machine until water stops flowing from the hot water dispensing valve.
- Beware of splashing hot water!! It will burn!!
- Close the hot water dispensing valve.
Your machine's boiler is now drained.
Super Auto's (For Capresso and Jura see the manufacturer’s instruction manual.)
Draining the boiler:
- Read and understand these instructions entirely before attempting to drain your boiler. Consult our Tech department before continuing.
- Caution! Machine must be heated to steam temperature to properly drain the boiler. Machine and water are at scalding temperatures!
- With the machine plugged in and the main power switch on, take the proper steps to heat your machine to steam temperature.
a. If you are uncertain how to complete this step, refer to the manufacture’s instruction manual.
b. This step may slightly differ for each machine. - Place a tall-sided container that can hold 20oz. under the steam wand.
a. Please use a container that will not conduct heat, it will get hot and may burn on contact. Try using a heavy plastic container, or preferably, a container with a handle. - When the machine has reached steam temperature, open the steam valve. Beware of splashing hot water and steam!!
- While the machine is steaming, remove the water reservoir.
- When the machine no longer emits steam or water, close the steam valve.
- Turn off the steam button and main power switch.
Your machine’s boiler is now drained.
Newsletter:
Please note: When you place an order with Whole Latte Love, your email address is automatically entered into our newsletter listing. The newsletter is generally sent out once a month and offers coupon codes, sale items, feature products, and informative articles. Simply click on the unsubscribe button found on the bottom of the newsletter if you wish not to receive future newsletters. Email addresses are not sold or shared with other companies. They are used solely for the Whole Latte Love newsletter.
Coupon Codes:
Whole Latte Love often provides discounts through the use of a coupon code. The first step in using a coupon code is to add all the merchandise you’d like to purchase into the shopping cart. Then, type the code into the "Coupon Code" field located in the shopping cart beneath the order total. After entering the coupon code, you must click the "UPDATE" button in order for the discount to be applied to your order. Once you’ve clicked the "UPDATE" button, the shopping cart will refresh and display a line item beneath the merchandise in your cart showing the coupon code and the discount you’ve received, as well as an adjusted total that reflects your savings.
Please note that each coupon code has an expiration date. After this date has passed, the coupon code will no longer be valid. Feel free to contact us directly at 888-411-5282 if you have any questions about an expiration date or a coupon code.
Please note that coupon codes are not valid on any Capresso products.
Promotions:
Please note: Capresso has chosen not to participate in the discounts associated with our Corporate Gift Giving promotion.
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