Coupon Exclusions and Pricing Policies

Coupon Exclusions

We enjoy providing valuable special offers to our customers. Unless stated otherwise, all special offers are subject to the following standard terms and conditions:

• Coupon codes may not be valid with special offers.
• Coupon codes must be used at the time of check out. After entering the coupon code, you must click the "UPDATE" button in order for the discount to be applied to your order
• Special offers may not be valid on certain items.
• Each coupon code has an expiration date. After this date has passed, the coupon code will no longer be valid
• Save 10% sitewide with coupon codes not valid on Baratza, Bonavita, Breville, Capresso, DeLonghi, Grimac Royal Falcon, Illy, Izzo, Jura Capresso, La Spaziale, Mazzer, Quick Mill, Rancilio, Rocket Espresso, Saeco, Technivorm, Packages, Sale Items, parts, refurbished, Commercial Products, and previous purchases.
• Save 5% on sale items with coupon codes not valid on Baratza, Bonavita, Breville, Capresso, DeLonghi, Grimac Royal Falcon, Illy, Izzo, La Spaziale, Mazzer, Quick Mill, Rancilio, Rocket Espresso, Saeco, Technivorm, Packages, parts, refurbished, Commercial Products, and previous purchases.
• Prices subject to change without notice. Special sales and offers exclude all prior purchases.

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Price Match Guarantee

We are the largest and most respected Internet retailer of espresso machines. That means we have put our customers first and they have rewarded us with their business. Certainly the best service is important, but we understand that price is part of the package. If you happen to find the product you want at a better price, call our sales department at 888-411-5282. We will be happy to price match any authorized US retailer.

Price matches must be for identical items. Items must be in stock. No "gift with purchase" items will be included. Shipping costs may apply. Price to be matched must be a price posted on a US website of a manufacturer-authorized dealer. Price match must be completed at the time of purchase! Whole Latte Love reserves the right to decline a price match at their discretion.

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The Following Guidelines Apply to all Refunds:

• Any unopened item espresso machine, grinder or coffee maker in original condition that is returned is subject to a 15% restocking fee (includes shipping and handling).
• Any item that is not in its original condition, shows surface marring, is missing the manufacturer’s box or original inserts, is dirty or is missing parts for reasons not due to our error: up to 50% of item's price
• Products must have any standard certification labels (UPC code, etc.) intact to be accepted as a return.
• All items must be undamaged. Damaged items will not be accepted for a return.
• RMA numbers, provided by our Customer Service Representatives for the return, are valid for 10 days only.
• All gift-with-purchase items must be returned; otherwise, the full retail price will be deducted from your refund.
• Grocery products, such as coffee, tea, drinks/syrups and other consumable items cannot be returned. Refunds will not be granted for these products.
• Credits can only be issued to the card used for the original purchase.
• Commercial products may not be returned.
• Defective items will be replaced with the same model.

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Bundle Pricing Return Policy

When you buy a package or gift set through Whole Latte Love, the bundle price is often lower than the regular retail value of the items, if purchased separately. You can return one or more items purchased as a bundle; however, the refund will reflect the discounted price of the item(s) based on the package price. The refund amount may differ from the retail value of the item when sold separately.
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Non-Returnable Items

Whole Latte Love does not accept returns for the following items:

• Any product missing the serial number or UPC. The serial number or UPC cannot be missing from the product itself or the manufacturer’s box.
• Products that have been customized
• Parts/care products or accessories
• Coffee, tea, drinks/syrups and other consumable items. Orders shipped internationally (includes orders sent to Canada or to US territories)
• No commercial merchandise may be returned

Defective Machines

All of our machines have been tested, there may be residual coffee or water in your machine. If your machine seems to not be working properly please call our technical support line at 1-888-411-5282. We can then determine whether the problem is a true mechanical issue or one that can be resolved by further user education.

*Manufacturers may be closed during the holidays for an extended period of time. We appreciate your patience and will do our best in to address your returns.

**Orders receiving free expedited shipping will be fully refunded, minus the ground portion of our shipping cost to you and retail cost of Gift with Purchase (GWP) items.

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