Repairs

Machines We Service | Warranty Repairs | Extended-Warranty Repairs | Non-Warranty Repairs | Cleaning Services | Tune –Up Services | Prosumer Services

Machines we service

Thank you for choosing Whole Latte Love for the repair and maintenance of your machine. We are proud to be a factory authorized repair center for the following manufacturers:

  • Baratza
  • Brasilia
  • Ceado
  • Compak
  • ECM
  • Expobar
  • Gaggia
  • Giotto
  • Grimac Royal Falcon
  • Handpresso
  • Macap
  • Mazzer
  • Pasquini
  • Piazza
  • Rancilio
  • Rocket Espresso

All cleaning, repair, maintenance and upgrade services are performed by trained technicians with comprehensive troubleshooting experience. You can rest assured that your machine will be in good hands.

Warranty Repairs

  • A shipping and handling fee will be applied to all warranty repairs completed by Whole Latte Love. Shipping and handling are assessed as flat fees. The cost will be provided when repair service is arranged.
  • Warranties do not extend to accessories, parts or normal-wear parts—such as gaskets, portafilter handles, portafilter baskets, pannarello wands, etc.
  • Upon return receipt of a repair, please inspect all packages immediately upon receiving. All claims must be issued within 5 business days.

Extended Warranty Repairs

The extended warranty begins on the day that the manufacturer’s warranty period ends and is valid for 1 or 2 years, depending on the type of warranty issued. After the manufacturer’s warranty period ends, the extended warranty coverage is, then, directly handled through Whole Latte Love or its agents. Please review extended warranty information for the particular manufacturer of your product.

Non-Warranty Repairs

Non-warranty repairs are completed on an estimate basis only. We can provide a complete estimate, once the machine is received into our shop. The cost of an estimate is $45 (this fee is waived, should you proceed with refurbishment) plus the cost of shipping to and from our repair shop.

Cleaning Services

In addition to repair services, a deep cleaning can be added to any machine for an additional $45.
Deep cleaning includes:
  • Complete cleaning of machine housing (polish if applicable)
  • Cleaning of the drip tray, tray grid, cup warmer, exterior cleaning of group head, and control panel/switches
  • Cleaning of group head assembly, including the inspection of the dispersion plate and fasteners

Tune –Up Services

Semi Automatic** $85.00

  • Complete cleaning of machine housing (polish if applicable)
  • Cleaning of the drip tray, tray grid, cup warmer, exterior cleaning of group head, and control panel/switches
  • Cleaning of group head assembly, including the inspection of the dispersion plate and fasteners. Part replacement as needed.
  • Part replacement of the group head gasket and shower screen.
  • Complete descaling
  • Cleaning of all accessories

Super Automatic** $140.00

  • Complete cleaning of machine housing (polish, if applicable)
  • Cleaning of the drip tray, tray grid, control panel, steam wand, dispersion spouts and cup warmer
  • Disassembly and cleaning of the internal grinder's burrs and recalibration of the grinder afterwards
  • Replacement of burr plates, as needed. *Price of part(s) not included.
  • Disassembly, clearing and cleaning of grind chamber, this includes all chamber surfaces, threading, transport paddles, washers, gaskets, spacers and adjustment collars
  • Maintenance and lubrication of central brew unit. This includes the replacement of the shower screen(s), check valve, spring(s) and outlet piping of the unit, as needed. Lubrication of gaskets and transport channels included.
  • Testing and cleaning of solenoid valves, steaming valves and piping (if applicable)
  • Complete descaling

Prosumer** $175.00

  • Complete cleaning of machine housing and accessories (polish if applicable)
  • Cleaning of the drip tray, tray grid, cup warmer, exterior cleaning of group head, and control panel/switches. Cleaning and lubrication of the group head, which includes the complete disassembly and cleaning of all of the moving parts on E-61 group head equipped machines; gasket replacement as needed.
  • Back-flushing of group head and three-way valve using detergent, complete rinsing of group head and three-way valve included.
  • Replacement of the shower screen, group gasket.
  • Removal and replacement of dispersion plate (as needed)
  • Removal and replacement of boiler safety and vacuum relief valves.
  • Performance check and/or replacement of pressure stat, thermostats, boiler sensor probe, and fittings.
  • Calibration of pressure stat. Pressure test, steam test, performance testing of temperature control components and boiler valves.

Grinder** $60.00

  • Complete cleaning of machine housing (polish, if applicable)
  • Removal and cleaning of bean hopper
  • Clearing and cleaning of doser or chute
  • Inspection of burr plates, replacement if necessary. *Price of part(s) not included.
  • Calibration of burr plates
  • Calibration of tension springs
  • Disassembly, cleaning and lubrication of the doser mechanism.
  • Includes return shipping

**If we identify any repairs not covered by the tune-up, we will contact you with our recommendations for repair.

Prosumer Services

We offer several upgrades for Prosumer models. These upgrades are done in our repair center by professionals.

Tune-Up** $175.00

  • Complete cleaning of machine housing and accessories (polish if applicable)
  • Cleaning of the drip tray, tray grid, cup warmer, exterior cleaning of group head, and control panel/switches. Cleaning and lubrication of the group head, which includes the complete disassembly and cleaning of all of the moving parts on E-61 group head equipped machines; gasket replacement as needed.
  • Back-flushing of group head and three-way valve using detergent, complete rinsing of group head and three-way valve included.
  • Replacement of the shower screen, group gasket.
  • Removal and replacement of dispersion plate (as needed)
  • Removal and replacement of boiler safety and vacuum relief valves.
  • Performance check and/or replacement of pressure stat, thermostats, boiler sensor probe, and fittings.
  • Calibration of pressure stat. Pressure test, steam test, performance testing of temperature control components and boiler valves.

Rotary Pump Conversion With drain line $710.00

  • Removal of the vibration pump in a Brewtus I, II, III, or IV
  • Installation of a Rotary Pump kit and drain line kit.

Prosumer Safety Kit ** $140.00

  • Removal and replacement of vacuum relief valves.
  • Performance check and/or replacement of pressure stat
  • Replacement of high limit safety switch
  • Removal and replacement of pressurized teflon lines
  • Calibration of pressure stat. Pressure test, steam test, performance testing of temperature control components and boiler valves.

E61 Group head rebuild Kit ** $140.00

  • Cleaning of machine drip tray, tray grid, cup warmer, exterior cleaning of group head, cleaning of control panel/switches. Cleaning and lubrication of the group head. This includes the complete disassembly and cleaning of all of the moving parts on E-61 group head equipped machines.(gasket replacement as needed)
  • Back-flushing of group head and 3 way valve using detergent, complete rinsing of group head and 3 way valve included.
  • Replacement of the shower screen, group gasket.
  • Removal and replacement of dispersion plate (as needed)

Expobar Vibration pump kit ** $144.00

  • Replacement of the Pump, De-Aerator, Over Pressure Valve, and Pump elbows.
  • Test and calibration of brew pressure and OPV.

PID Conversion $515.00

  • We can convert older Expobar Brewtus modesl (I and II) from analog to PID brew boiler control. This will give you greater control over machine temperature and the espresso extraction process. The complete PID kit and installation is included with the cost of the conversion.