Shipping Policies

Shipping Information | | Incomplete Orders | Shipping Charges | Shipping Damage | Shipping Delays | International Orders | Expedited Shipping | APO Shipping | Alaska and Hawaii | Shipping Damage | Draining the Boiler

Shipping Information

  • Please note that it may take 24-48 hours (not including weekends or holidays) before your package is shipped.
  • Whole Latte Love offers free standard shipping to destinations in the Continental United States. on all retail orders over $50. Hawaii and Alaska are not eligible for free standard shipping and other shipping promotions. Free standard shipping also excludes all commercial products).
  • All parts will incur a $5.95 shipping and handling fee. All parts shipping within the continental United States will incur a $5.95 shipping and handling fee. Parts shipping outside the continental United States will incur an additional fee based on USPS or UPS daily rates.
  • Starter kits are shipped and packaged separately from the machine. You should receive the tracking number for both via e-mail. This could result in receiving your merchandise on different days. Some items may ship via USPS.
  • Some small items may ship via USPS and will therefore not have a tracking number available.
  • Some items may be drop-shipped directly from the manufacturer. These items will not receive an automated tracking number. Please contact us directly if you have any questions regarding your shipment.
  • Please note that we are unable to ship Jura Capresso and Capresso branded items to Canada.
  • We can only ship items weighing under 1lb to a PO Box. Items weighing more than this must be shipped to a valid street address.
  • UPS Air Shipments: If ordering an item that has to go Next Day, 2-Day or 3-Day Air shipping please make sure you place your order before 12:00 PM EST to help ensure that it ships that day. We do our best to make sure all priority air packages are shipped the same day. However we cannot guarantee that air shipments placed after 12:00 PM EST will ship that day. Please give us a call if you need a priority package shipped and you are ordering after 12:00 PM EST and we will do our best to get it out the door.
  • Please verify your shipping address prior to completing your purchase. If your address is incorrect which results in the order being rerouted, you will be responsible for all the shipping fees incurred and any additional shipping charges associated with the delivery of the products to the correct destination.
  • No expedited shipments are delivered on Saturdays unless otherwise specified.
  • In transit times are provided by UPS and are based on business days.

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Incomplete Orders

If your order appears to be incomplete, please call our customer support line at 1-888-411-5282. Incomplete orders must be reported within five (5) business days from the date you receive the merchandise. After this period, we will not be able accommodate requests to replace missing items.
Please Note: Orders may ship in multiple packages.

Shipping Charges

If a shipping charge applies to your order, we will make every effort to accurately estimate shipping charges. From time to time, we may underestimate the shipping charges on your order. In such event we may make reasonable adjustments to your shipping charges. You always have the option to provide us with a shipping account number (a small handling charge may apply).

Shipping Damage

Inspect the package when you receive it from the shipper. If you notice any damage from shipping, please call us at 888-411-5282 to report the damage and DO NOT USE the machine. You must contact us within 5 business days of delivery. Make sure that you keep all original packaging (boxes, shipping labels and packing material), as the shipper will come to inspect the package.

Shipping Delays

Customer agrees that it will not hold Whole Latte Love accountable for delays in delivery occasioned by acts of God or other circumstances over which we have no direct control. Factory shipment or delivery dates are the best estimates of our suppliers, and in no case shall Whole Latte Love be liable for any consequential or special damages arising from any delay in delivery.

International Orders

  • All international orders must be placed over the phone.
  • All packages shipped outside of the US are considered international.
  • Currently, we only ship to Canada and all Canadian orders should be placed over the phone. Please call our sales department at 1-888-411-5282 and our sales associates would be happy to assist with your order. Customers are responsible for all duties and taxes.
  • Warranties are void on ALL machines shipped to or transported outside of the US.
  • Please note that we are unable to ship Jura Capresso or Capresso branded items to Canada.
  • The customer is responsible for all shipping, customs fees, brokerage fees and all other delivery fees associated with delivery of the package.
  • Whole Latte Love reserves the right to choose the appropriate method and carrier for shipping.
  • Whole Latte Love is not responsible for delivery of the package once it leaves our facility. That responsibility falls on the carrier.
  • In transit times are provided by UPS and are based on business days.
  • Whole Latte Love does not guarantee transit times. "In Transit" times are determined by the carrier and are only estimates.
  • Orders will not be shipped without verification of shipping costs by customer. This cost does not include customs fees, brokerage charges or any other associated fees which are the sole responsibility of customers at time of delivery.
  • Customer is responsible for all return shipping costs involved with defective merchandise.

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Expedited Shipping

  • Next-Day Air, 2-Day and 3-Day deliveries are subject to UPS policies.
  • Saturday delivery is only available for UPS Next-Day and must be specified at the time of ordering. Expedited shipments are not delivered on Saturdays, unless otherwise specified and additional charges will apply.
  • "In Transit" times provided by UPS are based on business days and do not include Saturdays, Sundays or holidays.

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APO Shipping

  • When placing an order with Whole Latte Love for those serving overseas, at an Army Post Office (APO) or Fleet Post Office (FPO), we ask that you know a few things before you place your order. Specifically, the service member's full name, the Military Unit, and APO/FPO address with full zip code.
  • Packages shipped using USPS cannot exceed 70 pounds because shipping to an APO/FPO is still considered domestic mail. The package size is limited to a total of 72” including the height, width and length.
  • Please note that Prosumer Espresso Machines CANNOT be shipped to APO/FPO address, due to USPS size restrictions.

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Shipping Outside the Continental United States

Free standard shipping is available only for the Continental United States. If you live outside of the Continental U.S.  (Hawaii, Alaska, Canada, Puerto Rico, etc. ) an extra shipping charge will be applied to your order.

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Draining the Boiler

Boiler Draining Instructions:
**These are guidelines. Owners' manuals should always be consulted first. You are responsible for making sure this is done properly; if not, you will be charged if the machine is damaged.**

Please note: We carry machines that may not be listed below. In such cases, please refer solely to the manufacturer's instructions or their technical support.

Non Heat-Exchanger Semi-Automatics
Heat-Exchanger Semi-Automatics
Super Automatics

Semi-Automatics (Non Heat-Exchanger Machines Only)

  1. Read and understand these instructions entirely before attempting to drain your boiler. Consult our Tech Department before continuing.
  2. Only perform this procedure when your machine is COLD! If the machine has been used previously on this day, please make sure the heating elements are completely cool before continuing, or you run the risk of being burned.
  3. With the machine unplugged, please remove the portafilter handle, drip pan, drip tray cover, water reservoir, water reservoir cover and any other loose parts that may fall when the machine is tipped over.
  4. Lay the machine on its back.
  5. With all buttons and switches in the off position, plug in the machine.
  6. Find a tall-sided container that can hold about 20oz. or more.
  7. Hold the container under the steam wand and tilt it slightly down so that the container is in a position to catch water that will be coming out of the steam wand.
  8. Turn on the power switch.
  9. Activate the pump.
    a. This step will differ depending on the machine that you have.
    b. If there is a hot water dispensing button, turn that on.
    c. Turn on whatever buttons you normally would to receive water out of the steam wand.
  10. Water should now be coming out of the steam wand and landing in your container.
  11. Run the machine until the stream of water has dissipated.
  12. Now tilt the machine on its head, following the steam wand with your tall-sided container.
  13. The stream of water will most likely pick up pace again.
  14. Once the water has stopped, rest the machine back down on its back and turn off your water and main power switches. The boiler is now drained.

Semi-Automatics (Heat-Exchanger Machines Only)

  1. Read and understand these instructions entirely before attempting to drain your boiler. Consult our Tech department before continuing.
  2. Caution! The machine must be heated to steam temperature to properly drain the boiler. The machine and water are at scalding temperatures!
  3. Plug the machine in and allow it to come to normal brewing temperature/pressure.
    a. If you are uncertain how to complete this step, refer to the manufacturer's instruction manual.
    b. This step may slightly differ for each machine.
  4. Find two LARGE tall-sided containers, place one under the brew group and one under the hot water dispenser.
    a. Make sure that both containers are solidly in place and will not spill or fall when water begins to drain into them!
    b. Remember, these two containers combined need to be equal to, or greater than, the volume of your boiler.
  5. Remove the top of your water reservoir.
  6. Remove the water intake line from the water reservoir.
  7. Engage the pump by turning on the brew button.
  8. Beware of splashing hot water!! It will burn!!
  9. Run the machine until water stops flowing from the brew head.
  10. Turn off the brew button.
  11. Turn off the main power switch.
  12. Open the hot water dispensing valve.
  13. Run the machine until water stops flowing from the hot water dispensing valve.
  14. Beware of splashing hot water!! It will burn!!
  15. Close the hot water dispensing valve.
  16. The boiler is now drained.

Super Automatics (For Jura-Capresso and Jura machines, see the manufacturer's instruction manual.)

  1. Read and understand these instructions entirely before attempting to drain your boiler. Consult our Tech department before continuing.
  2. Caution! The machine must be heated to steam temperature to properly drain the boiler. The machine and water are at scalding temperatures!
  3. With the machine plugged in and the main power switch on, take the proper steps to heat your machine to steam temperature.
    a. If you are uncertain how to complete this step, refer to the manufacturer's instruction manual.
    b. This step may slightly differ for each machine.
  4. Place a tall-sided container that can hold 20oz. under the steam wand.
    a. Please use a container that will not conduct heat, it will get hot and may burn on contact. Try using a heavy plastic container, or preferably, a container with a handle.
  5. When the machine has reached steam temperature, open the steam valve. Beware of splashing hot water and steam!!
  6. While the machine is steaming, remove the water reservoir.
  7. When the machine no longer emits steam or water, close the steam valve.
  8. Turn off the steam button and main power switch.
  9. The boiler is now drained.

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