WholeLatteLove almost lost me as a customer. Before I purchased my Gaggia Achille I specifically asked about parts. I was promised they carried a full selection. They don't!!!! After ignoring WLL for awhile I started doing business with them again, a little, and still love the excellent service. I am considering a La Pavoni PC-16 and can only hope parts will be available. When I have a working machine, I use it often and hard, and I don't mind maintenance. I don't like not getting parts.