I have had my snycrony Logic rapid steam for approximately 10 years. I cleaned the brew unit yesterday, as I do every couple of weeks and I can't get the metal filter to stay in place. I use my tool to twist it in, but it just falls out. Is there a new part I can purchase? I am a ferry ride away from my nearest repair facility ($20 each way and a couple of hours transit time). I am thinking perhaps I could just purchase a new brew unit. What are your thoughts.
I would say that after ten years, purchasing a new brew unit would be the best course of action. Our technical department handles part sales and they can be reached at 1-888-411-5282 option 3 to set up the part or a new brew unit for you.
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