In this video I will go over the difference between a passive cup warmer and an active cup warmer. You will see that it does make a difference using a passive cup warmer versus an active cup warmer. I hope this video will be helpful. Happy Brewing!
Gaggia Platinum Swing Up Super-Automatic Espresso Machine
|1x Gaggia Platinum Milk Island Automatic Milk Frother||$129.00|
|1x 1 Year Extended Warranty||$0.00|
OverviewBack to Top
Gaggia’s focus on innovation optimizes the machine’s simplicity, ease of use, and most importantly, the quality of each shot of espresso. The Gaggia Platinum Swing Up Super-Automatic Espresso Machine is characterized by a user-friendly interface – a circular dial in the center works similar to an iPod click wheel, allowing you to swing your finger to select the function. Above this touch ring dial is the 24-character LCD screen, which shows your beverage options and programming choices.
Beneath the exterior lies the heavy-duty stainless steel Rapid Steam boiler system, which allows you to switch between brewing and steaming and back without the down time normally associated with warming up and cooling down. With the Rapid Steam boiler system and Gaggia Milk Island, you’re sure to have any of a menu of drinks – café americano, latte, espresso, café crema, cappuccino, café breve – whenever you want it, and how many you want. A Rapid Steam boiler system is what truly elevates the Gaggia Platinum Swing Up into the realm of high-class espresso machines.
FeaturesBack to Top
Features & Benefits: Coffee
The backlit touch ring is the center of the programming menu, and at its center is the confirmation button, signified by an icon of a coffee cup. Above the wheel is a digital LCD screen, which works to guide you through programming and functions. To the left of the wheel are two backlit buttons – the top one has the letter M above a down arrow, and brings you to the menu. The bottom button has a coffee bean icon, and is for changing the coffee dosage from 7-10.5 grams, as well as for using the bypass doser. To the right of the wheel are another two buttons. The top one shows a burst of steam and is for the steam wand, and the bottom one has a droplet of water as an icon and dispenses hot water.
Entering into the menu allows you to customize each of your beverages. You can set your preferences for the quantity of coffee to be brewed, coffee temperature, and pre-infusion in the “beverage settings” sub-menu. The “machine settings” sub-menu allows you to change or adjust the language, water hardness, acoustic alarms, filter alerts, rinsing, cup-warming surface, and clock settings. The other sub-menus – maintenance, energy savings, and special functions – allow for descaling, water filter adjustments, washing the brew group, entering into standby mode, and returning all functions to their factory settings.
Above and to the right of the programming menu are two buttons with arrows and an icon of a coffee cup to raise and lower the cup tray. Below the cup tray buttons are the words “Gaggia Platinum Swing Up,” a design touch neither too subtle nor too over the top. Below the programming menu are the coffee dispenser and Espresso Plus System. To the left of this dispenser is the steam wand. On the right side of the machine is the on/off button as well as the door to access the brew group; since the machine is placed on a swivel base, you can rotate the machine to easily reach the back and sides.
Brewing – Double or Single?
Your machine is preset to brew an espresso coffee, short coffee, or long coffee. Use the click wheel to select your preferred drink, and then press the confirmation button once for a single shot, and twice for a double.
Rapid Steam Technology
The Rapid Steam boiler system means that you can switch back and forth between brewing and steaming, without having to wait for the machine to warm up or cool down. The Gaggia Platinum Swing uses a stainless steel boiler due to stainless steel’s durability and heat retention properties.
The ceramic burr grinder grinds quietly, keeping your mornings peaceful. Each time you brew, the grinder grinds the amount of beans needed for the shot. The sealed plastic bean hopper holds 8.8 oz of beans, keeping them fresh – its clear plastic cover means you can monitor bean levels easily, or the machine will also let you know when you’re running low. To adjust your grind to fine, medium, or coarse, use the supplied grinder key to turn the pin located inside the grinder.
If you or one of your guests prefers a blend other than what is already in the hopper, you can use pre-ground coffee in the bypass doser. Select your beverage, and then press the coffee bean button until the pre-ground option appears on the LCD screen. Press the confirmation button, add coffee using the included measuring scoop, and press the confirmation button again to begin brewing
Espresso Plus System
The Espresso Plus System is a knob located on your coffee dispenser that allows you to adjust the body and intensity of any beverage, even while you’re brewing. Turn the knob to the left for a mild brew, leave it in the middle for a normal drink, and turn it to the right for a more intense drink.
For the ultimate ease in brewing, the Gaggia Platinum Vision uses an electronic cup lift, so you can raise and lower the cup tray depending on the size of your cups. Press the top arrow to raise it and the bottom to lower it so you can fit cups of different heights under the coffee dispenser.
Stainless Steel Active Cup Warmer
The active cup warmer is located on the top of the machine towards the front. You can fit about four of your demitasse cups on it, depending on their size. The stainless steel active cup warmer pre-heats your cups; by brewing espresso into a warm cup, it loses heat less rapidly and the crema is better preserved. Use the programming menu to turn the cup warmer on or off.
Features & Benefits: Frothing and Hot Water
Pannarello Steam Wand
The Pannarello attachment makes foaming and steaming easy, even if you’re just learning. The steam wand also rotates out, giving you ultimate leverage each time you steam. Press the steam button and turn the steam knob located on the left side. The display screen will read, “brewing in progress steam” as steam is dispensed from the wand. Once you’re finished, close the knob.
The steam wand also dispenses hot milk for tea, an americano, or instant soup. Press the instant hot water button located under the steam button and open the steam knob. The LCD screen will read, “brewing in progress hot water” as hot water is dispensed into your waiting cup. Close the steam knob to stop the flow of water.
Gaggia Milk Island
You can froth and steam by hand using the Pannarello wand, or you can use the Gaggia Milk Island. This automatic frother connects to the Platinum Swing Up's steam system, foaming and steaming up to 13.5 oz of milk with the turn of a knob.
Features & Benefits: Care, Maintenance & Other
Water System with Aqua Prima Water Filter
The 57 oz water reservoir is removable from the back of the machine – just turn the Gaggia Platinum Swing Up on its swivel base, and pull out the reservoir like a drawer. It comes with an Aqua Prima Water Filter, which was developed to remove impurities from your tap water than can alter the taste of the espresso. When descaling is necessary, the LCD screen will alert you and guide you through the process.
Cleaning the Brew Group and Spent Grounds Box
On the right side of the Gaggia Platinum Swing Up is a service door, which you can open to access the brew group and spent coffee grounds box. The brew group can be removed and rinsed with running water – this removes coffee residue and oils, keeping your espresso tasting fresh. About once a month, a brew group cleaning cycle should also be performed by entering the programming menu, selecting maintenance, and selecting “group wash.” The spent coffee grounds box holds 14 spent portions, and the Gaggia Platinum Swing Up will alert you when it needs to be emptied and cleaned.
The Gaggia Platinum Swing Up comes with an Aqua Prima water filter, ground coffee measuring scoop, water hardness test strip, grinder adjustment key, lubricant for the brew group, and power cable.
so I just got my beautiful gaggia Platinum swing up , however it's a refurbished one I went through the instructions, over and over, and it's not brewing into my cup at all the machine says "brewing failed"? I have beans in the grinder, (Lavazza), I have water in the reservoir, I've cleaned the entire machine. I mean it's grinding, heating and I also wanted to mention that after the process is done "failed" there is coffee in the "drip tray"? It's the area next to the brew group area. I've only tried making espresso. But I've tried several times, and it does the same thing all the tine. Please help.
just an FYI, bought a new Gaggia Academia 3 months ago from them, had the same issue with mine, had to send it back to WholeLatteLove at my expense ($135), they charged me $39 to fix it, then they sent it back (after not having my machine a month) and it still is not working - same issue. Now, I have to send it back to them and it pisses me off that after spending $1600, plus $135 shipping and $39 to fix, that I can't have a machine that works after 3 months and will be without it another 2 weeks. Good luck with getting them to truly help out. Seems there is a trend with GAGGIA machines and I think that as the seller, WholeLatteLove should own up - its part of doing business.
I just got a Gaggia Platnium swing. I love it. I'm new to all of this, but it seems for some drinks all I want is warmed milk with little froth. The steamer arm on this machine seems to ONLY be focused on frothing. There's even tips about what to do if all you are getting is steamed milk and no froth, with instructions on how to "fix" it. Is there a way to do just steamed milk? I'd even buy a separate wand if available.
In general, the best way to only produce steamed milk using the wand on the machine is to simply fully submerge it in the milk. The Pannarello wand on this model airates milk by pulling air into the mixture through a pinhole on the side of the metal sleeve. Dropping this pin-hole below the surface of the milk will prevent air from being added to the mix, making...steamed milk!
Alternatively, you can simply remove the frothing sleeve and rubber grip entirely, allowing you to steam the milk using the bare metal steam arm.
Thanks. I pushed the pin up this morning thinking it would reduce the bubbles. It helped some, but still had more than micro foam. I will try your suggestions.
for this product, the extended warranty is on top of the product warranty
Correct. The warranty on this machine is one year and that covers parts and labor. Our extended warranty gives you and additional year of part coverage for a total of two years.
What's the best product for descaling my Gaggia Platinum Swing Up Super-Automatic Espresso Machine?
You can use the Gaggia Decalcifier. I have provided the link below
"Priming circuit" will not shut off even after shutting machine down and restarting. Any ideas on what I can do next?
Remove the water reservoir, make sure that it is firmly pushed back in place, then remove and clean your brew unit (rinse it under warm water to make sure that all the grounds are removed). Turn the machine back on, and it should prime. If not, please contact our Techinical Support team for further assistance or to set up a repair. Technical Support is available Monday through Friday, 9:00 a.m. to 6:00 p.m., and Saturday, 10:00 a.m. to 3:00 p.m., EST.
gaggia platinum swiing is making weak--in coffee and long setttings--sepresso is fine--can i adjust water settings to use less--suggestions
Thank you for the question. This was my first machine before the Accademia. I loved this mode. I would suggest reprograming the length. Also, if you have a dark coffee do not set it at the finest, it won't extract correctly. When I first had one, my setting for a tall cup were as follows. I had the grinder one up from the lowest setting. I had the long button programmed for 6oz and the strength for 3 beans. I would also keep the e-plus system set so the flow was fastest(Less bitter) For my travel mug, I would hit the center button twice on the long coffee setting, so that the machien would grind and brew twice for a total of 12oz. You can make taller if you would like. A thing to remember, mild strength is 7grams setting. Which would be 1oz shot of espresso or a 4 to 5 oz cup of coffee. So strong aroma(Strength) would be 10.5 grams which would be about a 6-7oz cup of coffee.
My steam wand recently stopped working. I had recently performed a descaling cycle, when a day or two later the steam wand production dramatically dropped off and then stopped all together. I also get no hot water when I turn it to that function. You can hear the pump working, but it appears all the steam actually goes to the brew group now. I noticed that when my drip tray started overflowing onto my kitchen counter. I've tried cleaning out the outlet of the steam wand with a toothpick (with the sleeve taken off/cleaned as well) with no effect. I tried running another descaling cycle, but now the water just goes into the drip tray under the brew group. Any ideas to try next would be greatly appreciated.
Jordan, thank you for your post. There are a few things we could suggest, involving a deep cleaning of the brew unit and the area behind-for instructions, please call Technical Support at 1-888-411-5282, option 3. Technical Support is available Monday through Friday, 9:00 a.m. to 6:00 p.m., and Saturday, 10:00 a.m. to 3:00 p.m., EST.
SpecsBack to Top
|Passive / Active:||Active|
|Number Of Boilers:||1|
|Brew And Steam Simultaneously:||No|
|Brew Boiler Data|
|Brew Boiler Type:||Thermoblock|
|Brew Boiler Watts:||1500|
|Brew boiler Volume (Oz):||Low|
|Brew Boiler Material:||Stainless Steel Lined Aluminum|
|Steam Boiler Data|
|Steam Boiler Volume (Oz):||Low|
|Steam Boiler Heater Location:||External|
|Maximum Pressure (Bar):||15|
|Self Priming Pump:||Yes|
|Number Of Grind Settings:||3|
|Hopper Capacity (Oz):||8|
|Initial Heat Up (Seconds):||120|
|Brew Temp (F) (2 Oz Shot In Paper Cup):||183|
|Brew Temp (F) (8 Oz Shot In Paper Cup):||174|
|Time To Produce Steam (Seconds):||16|
|Time To Steam 8 Oz Milk (Seconds):||102|
|Hot Water Temp 8 Oz (F):||168|
|Hot Water Time 8 Oz (Seconds):||51|
|Sound Level - Brewing (Db):||58|
|Sound Level - Grinding (Db):||73|
|Descaler Used:||Gaggia Descaler|
|Country Of Manufacture:||Italy|
|Repairs By:||Whole Latte Love|
|Dimension - Width (Inches):||12.5|
|Dimension - Height (Inches):||14.6|
|Dimension - Depth (Inches):||16.4|
|Housing Materials:||Stainless Steel/Plastic|
|Bean Hopper Material:||Plastic|
|Drip Tray Material:||Plastic|
|Drip Tray Cover Material:||Stainless Steel|
|Drip Tray Capacity (Oz):||8|
|Ground Coffee Container Material:||Plastic|
|Drain Line Adaptable:||No|
|Spent Coffee Capacity (Dregs Drawer):||14|
|Easy To Rotate:||Yes|
|Power Cord Length (Inches):||36|
|One Touch cappuccino|
|Separate Manual Steam Wand:||Yes|
|Steam Wand Style:||Pannarello|
|Usable Length (Inches):||2.5|
|Height Off Counter (Inches):||5|
|Optional Cappucinotore:||Milk Island|
|Number Of Holes:||1|
|No Burn Wand:||No|
|Optional Steam Tips Or Wands:||No|
|Reservoir Or Plumbed:||Reservoir|
|Water Filter Type:||Mavea|
|Reservoir Capacity (Oz):||57|
|Water Level Visible:||No|
|Adjustable Coffee Strength:||Yes|
|Number Of Grind Settings:||3|
|Type Of Controls:||Touch Ring with Buttons|
|Adjustable Coffee Dosage:||Yes|
|Clock / Timer:||Yes|
|Coffee Dosage Quantity:||7-10.5|
|Cup Volume Control:||Yes|
|Aroma / Flow Control:||Yes|
|Auto Shut Off:||Yes|
|Low Water Warning:||Yes|
|Decalcification Warning Indicator:||Yes|
|Brew Temperature Display:||No|
My Milk Island Won't Froth, what’s up with that. The Milk Islands that you find on the Gaggia Platinum and the Saeco Talea machines are extremely impressive. The Milk Islands do an amazing job, you can get the milk as hot as you want it and it creates a beautiful froth. If for some reason yours stops frothing there is a very simple cleaning procedure that will instantly solve the problem. Keep in mind that the machine is there to produce steam and if the milk gets hot even if there is no froth on it the machine is doing it’s job. The only procedure that you have to do is to clean the "air injector". The "air injector" is located on top of the removable “manifold”, as I like to call it and it can be cleaned in about 25 seconds. 1. Remove Glass Carafe form the Plastic holder. 2. Remove the top plastic distributor from the Manifold. 3. Wash water down through the air intake on the distributor and squeeze open the air injector and run water through it. 4. Put it back together and start frothing. It is a good idea to take apart the parts on the manifold and clean them after use and then let them sit out to dry. This only takes about a minute.