Gaggia Platinum Vison Review Things I like About This Product: Touch Screen Display Extremely intuitive and makes for very easy programming and initial set up. Also makes the machine very easy for guests to use. I suggest programming the first cup as a double shot of espresso, the second cup as an 8oz cafe crema, and the third to use as a double shot of espresso using the bypass doser. The touch screen also makes diagnosis of service easy, i.e.,messages that tell you to fill water reservoir, empty dredge drawer, descale. Removable Brew Group Makes for easy cleaning both of the brew group and inside the brewing area. Once a week I simply remove the brew group and rinse with warm water. I also like to use a small painters brush to brush out coffee grounds between the cracks inside the machine once I remove the brew group. I then wipe the area out with a paper towel. The removable brew group makes cleaning access very easy. Ceramic Burr Grinder Ceramic generally has a longer life than steel burrs. Ceramic burrs also keeps the coffee cool by limiting the amount of heat transferred from the burrs to the grinds. There is a noticeable difference in the reduced noise level produced by ceramic burrs as well. Fresh Ground Coffee As opposed to older Gaggia models and many other super-automatics, the grinder on this machine is positioned directly above the brew group. This means that each cup of coffee uses fresh ground coffee, not stored ground coffee like some other models. This is particularly important when you drink your first cup of the day to insure that you are not drinking stale coffee ground the day before. Milk Island The milk island is a wonderful accessory that makes milk frothing very easy. Simply fill the milk container up 1/3 of the way, turn the steam knob on the side of the machine and everything else will be done for you. From start to finish this whole process takes about a minute. We have a great video to watch that will give you an in-depth look at this machine. Things I would improve about this product: Not a one touch Not stainless steel While the milk island is a definitely a great addition, nothing beats the ease of use like a one touch machine such as the Gaggia Accademia. The Platinum Vision housing construction uses ABS Plastic. Though it is very difficult to find any espresso machine that has all steel and/or stainless steel construction anymore, it would be nice to see more manufacturers offering this. Customer Match/Recommended Use: As with most super-automatic espresso machines you cannot beat the convenience the Platinum Vision offers when making your espresso beverages. With the addition of the touch display and the milk island the Vision is great for users that want a good combination of ease of use and quality beverages with little mess. The machine works very well in entertainment situations when serving 10 or less guests.
Gaggia Platinum Vision with Milk Island
|1x Gaggia Platinum Milk Island Automatic Milk Frother||$129.00|
|1x Gaggia Platinum Vision Super-Automatic Espresso Machine||$1,299.00|
OverviewBack to Top
The Gaggia Platinum Vision uses a Rapid Steam boiler system, utilizing a stainless steel boiler so you can switch back and forth between brewing and steaming in mere moments, without lengthy cool down or heat up time in between. This system provides the power behind each shot of espresso, fine tuning and perfecting the temperature. As for the water pressure, the Gaggia Platinum Vision provides a maximum of 15 bars of pressure, more than what you’ll need to pull each shot.
Because the Gaggia Platinum Vision isn’t about getting what you need—it’s about getting what you want, and what you deserve. As you choose and program your beverage using the black and white touch screen, remember this: luxury is the true heart of espresso. This super-automatic machine comes with a One Year Extended Warranty.
FeaturesBack to Top
The Gaggia Milk Island connects to the steam system, foaming and steaming milk up to 13.5 oz of milk a latte or cappuccino. Turn the steam knob located on the side of the machine to the milk island setting, and the machine automatically froths and steams milk.
Features and Benefits: Coffee
Simplicity and essential lines – that’s how Gaggia describes the design of their Platinum Vision machine. Your eyes are immediately drawn to the large touch screen; below this screen is the coffee dispenser and Espresso Plus System beverage strength dial. To the left of this dispenser is the steam wand with Panarello frothing attachment, and to the right of the touch screen is a cup icon and arrows for raising and lowering the cup tray. The Gaggia Platinum Vision rests on a revolving plate, so you can turn it to reach the side or back of the machine – almost like a lazy Susan.
The large black and white touch screen shows three cups for small espresso, medium coffee, and large coffee, and in the top left corner displays a steam icon. Below the cups are the words “explain icons,” a clock, and “go to menu.” If you press “explain icons,” the icons are replaced with words, so it will say “small coffee” “medium coffee” “large coffee” and “steam wand.” Pressing the clock allows you to change the clock settings. Pressing “go to menu” takes you to the programming menu, where you can set features such as language, temperature, coffee dose, display, time, view the number of drinks made, and perform cleaning functions.
To brew, press the cup corresponding to the type of coffee you want. If you want two of that drink, press the button twice – the machine will show two cups, then brew and dispense your preferred beverage. If you change your mind while the machine is brewing, press the words “coffee stop” that appear on screen while the machine is brewing, and your beverage will stop dispensing.
Rapid Steam Boiler System
The Rapid Steam boiler system reduces the wait time between coffee and steam delivery to just a few seconds, while the stainless steel boiler retains heat and resists wear. By cutting out the down time between brewing and steaming, the Rapid Steam boiler system allows you to deliver the beverage you want, when you want it.
Ceramic Burr Grinder
The ceramic burr grinder results in a consistent, static-free grind – and it works quietly. Insert beans into the sealable bean hopper, which holds 8.8 oz of beans. This clear plastic hopper allows you to monitor the bean levels easily, and the machine will alert you with a “add coffee beans” message when the hopper runs low. Each time you brew, the Gaggia Platinum Vision grinds beans for that shot, ensuring the freshest taste. The grind setting can be adjusted between coarse, medium, and fine using the included grinder adjustment tool.
The bypass doser is convenient for when you or your guests prefer a blend other than what is already in the hopper. Just open up the bypass doser, the circular shoot within the bean hopper, and measure out a scoop your ground coffee using the included spoon. Select “pre-ground coffee” in the programming menu as detailed in your product manual, and brew as you normally would.
You can customize the amount of espresso per shot from 7 – 10.5 grams by pressing the icon of the beverage you wish to adjust for two seconds, then select the quantity of coffee to be ground. From now on, this new dosage will be indicated on the touch screen by a difference in the darkness of the cup – if the cup is at its darkest color, the brew will be stronger, and if it it is lighter, the brew will be milder.
Espresso Plus System
A dial located on the coffee dispenser allows you to adjust the body and intensity of each drink, even while it’s brewing. Leave the dial pointed to the center for a regular strength drink, but turn it to the left for a more mild brew or to the right for a stronger one.
Your cups rest on a height-adjustable drip tray, which can be raised or lowered electronically using the arrow buttons to the right of the touch screen. Remember to empty and clean the cup tray daily with running water.
Active Cup Warmer
The electrically heated stainless steel cup warmer means that you can display your demitasse cups whenever you want. Brewing espresso into a warm cup preserves the temperature, and the crema, better than brewing into a cold cup, so if you choose not to warm your cups on the cup warmer, remember to rinse them with hot water before brewing. Your cup warming settings can be changed in the programming menu to always on, always off, or off while in stand-by.
Features and Benefits: Frothing and Hot Water
Pannarello Frothing Wand
The Gaggia Platinum Vision’s frothing wand rotates out, so you can froth and steam with ease. The Pannarello attachment makes frothing and steaming even easier, especially if you’re just beginning. To steam, press the steam icon. This takes you to the steam/hot water menu – press the word “steam” in the top right corner of the screen, and open the steam knob located on the left side of the machine to the steam icon. Steam will begin dispensing. When you have your desired amount, close the steam wand and exit out of the steam menu. Remember to wipe down the steam wand with a damp cloth after using it to prevent milk residue buildup.
Your frothing wand also doubles as a hot water dispenser for tea, a café americano, or hot cocoa. Enter the steam menu by pressing on the steam icon, but instead of pressing the word “steam” press the words “hot water” right under the word “steam.” Open the steam knob to the steam icon, and hot water will be dispensed – close the steam knob and exit out of the steam menu when you’re done.
Features and Benefits: Care, Maintenance & Other
Water System with Aqua Prima Water Filter
The removable water reservoir holds 57 oz of water, and is located on the left side of the machine for easy access – you’ll know it’s running low when the words “fill water tank” appear on screen. The Aqua Prima water filter located inside your reservoir prevents impurities in your tap water from altering the taste of your drink, as well as increases the length of time between descaling cycles. When the filter needs to be replaced, the words “change water filter” appear, and when your machine needs to be descaled, the word “descale” will appear on screen.
Removable Brew Group
It’s a good idea to clean the brew group weekly – open the door on the right side of the machine to remove the brew group, and rinse it with running lukewarm water. Once it dries, you can replace it. After about 500 brewing cycles, Gaggia recommends lubricating it with the included oil before replacing.
Internal Drip Tray and Internal Coffee Ground Container
When the display screen reads “empty coffee grounds drawer,” open the side door to remove and empty the coffee grounds container. It holds 14 spent pucks, but make sure you remove it when the machine is on – otherwise it won’t record that the container was emptied. When the screen reads “empty drip tray,” open the side door to access the internal drip tray under the brew group. This is distinct from the drip tray located on the front of the machine – the external drip tray prevents spills from reaching your counter tops, while the internal drip tray catches water left over from the brewing cycle. You’ll know the external drip tray needs to be emptied when the water level indicator rises.
The Gaggia Platinum Vision comes with an Aqua Prima water filter, a measuring scoop for the bypass doser, a water hardness testing strip, a key for adjusting the caliber of the grinder, oil for the brew group, and an electrical cable.
I have had my Gaggia Platinum vision for years now and have pulled thousands of espressos. I really love this thing. However, over the last year or so, more and more water has started to drip from the steam wand during espresso brewing. I opened it up and replaced the orings on the piston for the steam valve but that didn't fix it. It seems like it must be some other valve where the water is directed to steam or brew that must not be sealing off properly. Any ideas on how to fix it / which part to replace?
While the steam valve is one point where the path of water is decided, leakage from there would actually indicate that a valve just barely upstream, termed the "Blowdown Valve," has developed a leak. This valve directs the flow of water between the brew unit and the steam circuit/steam path selector valve. A rebuild kit for this valve can be found here: http://www.wholelattelove.com/Gaggia/gaggia-20000591.cfm
I purchased a Gaggia Platinum Vision on 2/28/13 and have taken care of it according to the manual using Gaggia Decalcificante and Gaggia Coffee Clean. This morning a pool of water ends up on the counter and no espresso or coffee comes out of the spout. I can get hot water from the wand fine, it is only a problem with the espresso, coffee, or long coffee coming out. I tried cleaning again with the Gaggia Coffee Clean, and I get a little of the Coffee Clean product out of the spout, but mostly water on the counter.
I would recommend sending the machine in for a repair. It sounds like the steam valve is not closing completely or not sealing completely. Call us or go on to your account online to set up a repair order.
We just un-boxed our new Gaggia Platinum Vision. I am concerned with the steam knob. It feels loose and is quite wobbly. Is this normal?
Janice - is it possible for you to take a photo or send a short video of the knob to firstname.lastname@example.org? It can help us determine if there is an issue with the knob or if it is normal.
I have a new unit that was working great until just now. When I press the espresso/coffee/or long coffee shot button on the screen, the unit goes through all the machinations but water comes out at steam tube.
Nenad - is the steam knob closed? Have you descaled the machine recently?