Hi Guys,
I bought a new Gaggia Platinum Vision from you a couple of months ago, and the display is telling me to descale already.
We brew only a couple of cappuccinos a day, is it possible I need to descale so soon?
I need instructions on how to descale and which product to use.
Thanks
Ami Koret
Houston, Texas
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Ami Koret Hi Todd,
Thanks for your help. Moission accomplished, the Platinum Vision has been descaled.
Now to the new issues, the espresso I brew has very little , if none, of schiuma on top. On top of that, the Milk Island is not working properly anymore. We only have the machine for 2 months. It heats the milk, but it does not froth it. We tried cleaning all the various openings and valves and tried different milks, same results.
I get much better results with the small Nespresso that I bought from you.
ToddS Hi Ami, We can take care of both of these issues. The Platinum's are known for delivering a very rich crema. First make sure you have good quality fresh coffee beans. If your beans are not good then you won't get a good coffee. Next make sure the grinder is set to its finest setting and the dial on the front of the machine that affects the coffee flow is all the way to the right, for espresso. See the instructions before you make any changes to the grind setting. This should help.
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ToddS Hi Ami, in the program section of the machine you can set the water hardness level.Your machine came with a water hardness test strip. The machine compares this level to the amount of use the machine has received and then tells you when it is time to descale. You can use the Cleancaf by Urnex
http://www.wholelattelove.com/Urnex/cleancaf.cfm
The instructions are clear on how to run the descale process and if you are missing them let me know and I can e mail you a PDF. Let me know anytime I can assist. FYI, the Platinum Gaggia machines brew an amazing espresso. It is the best brewing super auto currently on the market.
06-19-2010 8:01am |