Troubleshooting Answers

Question Submitted by Adam Dean
What do I do if my coffee flow is reduced or stopped altogether? click to open/closeopen and close answer
  • There are several possible causes of this problem. Please follow the instructions below to determine the cause:

    1. Turn the machine on.
    2. Let the machine heat up as usual.
    3. When the machine is hot, open the steam knob and then turn on the brew switch. You should hear the pump operate and you should see a constant stream of water exiting out of the steam wand. Turn off the brew switch and close the steam knob.
    4. If you did see a constant stream of water exiting out of the steam wand, proceed to step 5. If you do not see a constant stream of water exiting out of the steam wand, then there is most likely a problem with the pump. If this is the case, go to Solution 2.
    5. Without any coffee in the portafilter, lock it in place on the group head.
    6. Turn on the brew switch. If the machine cannot produce 2 oz of water in a 20 second brew cycle, the group head needs to be cleaned. If this is the case, follow Solution 1.

    Solution 1: Clean the grouphead:

    1. Ensure that the brew switch and steam knob are turned off and the machine is cold.
    2. Unplug the machine.
    3. Remove the reservoir, drip tray and drip pan and carefully lay the machine on its back.
    4. Use a short Phillips-head screwdriver to remove the shower screen. It is fastened into the group head with a chrome Phillips-head screw (if you damage the shower screen and/or screw, we have replacements available and they are not too expensive).
    5. Under the shower screen you will see the “Shower Holding Plate” that is held in place with 2 Allen screws. Remove the 2 Allen screws with a 5mm Allen wrench. Note: If the shower holding plate comes out after removing the 2 Allen screws, skip to step 6.
    If the shower holding plate does not come out after removing the 2 Allen screws, use a large flat blade screwdriver to gently pry out the Shower Holding Plate. Note: Be careful not to damage the ridge that the shower screen fits up into. If it still does not come out, you may need to apply some descaler solution in the gaps with a turkey baster or something similar. Be careful not to break or scratch the holding plate, but if this piece is damaged, you can purchase a replacement from us, and it is relatively inexpensive.
    6. Soak the shower holding plate and shower screen in descaler and use an old toothbrush or group brush to clean the shower screen. DO NOT push a pin through the holes in the screen. It can cause future clogs because it will enlarge the small holes.
    7. Rinse the parts thoroughly.
    8. Replace the Shower Holding Plate and Shower Screen.
    9. Tip the unit back up and replace the drip pan, drip tray and water reservoir.
    10. Fill the reservoir and plug the machine in and your machine should be ready to brew again.

    Solution 2

    If there is a problem with the pump, please call us to set up the machine for repair. We are an authorized repair center and can accept your machine for a repair.

    Comments (2)


    03/05/10 at 10:58 PM by Donna Greene
    I've tried all of it, too. This time it was working pretty well until I used Cleancaf and then the flow slowed way down and eventually stopped.

    10/11/09 at 03:42 AM by Sarah Dyer
    I've tried all this. Water does flow out of steam nozzle, but water still flowing to slow out of brew head. This prob keeps happening. What's wrong?

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Question Submitted by Adam Dean
The pump is loud and no water comes out of the steam wand or group head click to open/closeopen and close answer
  • There are several possible causes of this problem. Please follow the instructions below to solve it.

    Solution 1

    The The most common solution to this problem is to re-prime your machine. If the water tank runs out or becomes low, or if the water inlet tube floats up in the reservoir and brings in air, it can cause a bubble of air to get caught in the pump. Follow these steps to resolve the issue:

    1. Unplug the machine and allow it to cool completely.
    2. First you need to get a turkey baster or something that can inject water with some pressure. If you do not have anything suitable please call us to order a priming pump.
    3. Look into the reservoir and find the soft tubes. There is usually 1 or 2. You will need to locate the inlet tube. It is usually the longer tube with a V-shaped cut or angled cut at the end. This is the tube you are going to inject water into. NOTE: if your machine has a water softener on it, remove this while priming.
    4. Plug in your machine and turn it on.
    5. Fill the turkey baster or priming pump with water.
    6. Open the steam knob.
    7. Press the brewing button. Note: Some models will need to have the steam and brew buttons depressed in order to have water only come out of the steam wand.
    8. Now the pump will activate. Quickly make a tight seal with the priming pump/turkey baster and the inlet tube and force water into the tube.
    9. As soon as you have injected the water, turn the pump off by turning off the brewing button (we recommend doing this step 2-3 times before going on to the next step).
    10. Once you see water being pulled through the machine, replace the tube into a FULL water reservoir and let the water run out of the steam wand for 1 minute or until you no longer see sputtering. Your machine is now re-primed and ready to use again.

    Solution 2

    The second most common solution to this problem is that your pump has become dislodged from its mount. You may be able to reset it yourself at home. Do not perform this if your machine is still within its warranty period. Please call our technical help line for instructions.

    Solution 3

    If the first two solutions do not work, you may need a new pump. Please call us to set up a repair.

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Question Submitted by Tech Kathy
My machine powers on but it won't heat up click to open/closeopen and close answer
  • The most common solution to this problem is to replace one of the thermostats. Your machine has one thermostat for steaming and one for brewing. To determine which thermostat you need to replace, follow these instructions:

    1. Turn the machine on.
    2. Immediately put the machine into steam mode.
    3. Wait 20 minutes.
    4. Open the steam valve.
    5. If you get steam, you need a new brew thermostat. If you do not get steam, you need a new steam thermostat. Call us to order a replacement.

    When you are ready to install a new thermostat, follow these instructions:

    1. Unplug your machine.
    2. Remove the top panel on the machine as follows:

    Gaggia Classic- Remove the 2 screws on the top.

    Gaggia Baby and Baby D- Remove the single long screw in the funnel that leads to the reservoir. Then pull straight up on the steam knob. Under it is another screw that must be removed. Then lift off the top.

    3. Double check to make sure that it the machine is not plugged in.
    4. With the top of the machine removed, you can see the brew boiler. It is the large, silver component right over the brew group with all of the wires going to it. Note: Your machine has 2 thermostats. One for steaming and one for brewing. The one at the back of the top of the boiler is the steam thermostat. The one at the bottom left side of the boiler is the brew thermostat.
    5. Remove the 2 wires that are attached to the thermostat and use a wrench on the brass part of the thermostat to unscrew it.
    6. Put a little heat transfer compound on the bottom of the new thermostat and carefully screw it back into place. Note: To tighten it, turn the brass part of the thermostat only. Be sure it is snug, but do not to overtighten it.
    7. Insert the 2 wires on the thermostat.
    8. Replace the top panel and screws.
    9. Turn the main power switch on and test it out.

    If this did not solve the problem, please call us to set up the machine for repair. We are an authorized repair center and can accept your machine for a repair.

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Question Submitted by Tech Kathy
What do I do if my machine leaks around the portafilter while brewing? click to open/closeopen and close answer
  • There are several possible causes of this problem. Please follow the instructions below to solve it.

    Solution 1

    This problem can occur if the metal filter basket in the portafilter is damaged around the edges, or if coffee has built-up on the edges. Ensure that your filter basket is clean around the edges, and if it is damaged, replacements are available on our Parts Page below.

    Solution 2

    The most common solution to this problem is to replace the group head gasket. You should install a new about once a year. It is easy to install and you can do it from home. First, you will need to get a new gasket. Please call us to order, or visit our parts page linked below. The gasket is a large, black circular rubber piece in the group head. This is where your machine makes a seal for pressure brewing. To replace it, follow these instructions:

    1. Unplug the machine.
    2. Remove the reservoir, drip tray and drip pan and carefully lay the machine on its back.
    3. Use a short Phillips-head screwdriver to remove the shower screen (if you damage the shower screen and/or screw, we have replacements available and they are not too expensive).
    4. Under the shower screen you will see the “Shower Holding Plate” that is held in place with 2 Allen screws. Remove the 2 Allen screws with a 5mm Allen wrench. Note: If the shower holding plate comes out after removing the 2 Allen screws, skip to step 6.
    If the shower holding plate does not come out after removing the 2 Allen screws, use a large flat blade screwdriver to gently pry out the Shower Holding Plate. Note: Be careful not to damage the ridge that the shower screen fits up into. If it still does not come out, you may need to apply some descaler solution in the gaps with a turkey baster or something similar. Be careful not to break or scratch the holding plate, but if this piece is damaged, you can purchase a replacement from us, and it is relatively inexpensive.
    5. Now locate the group gasket. It is a black rubber ring. You need to pry off the rubber gasket. It should easily come out. If it does, skip to step 8.
    6. If the rubber gasket is difficult to remove by hand, find a couple of screws that you might have lying around. They do not have to be any special size, but a sheet metal screw with a 5/16-inch or 1/4-inch six sided head and a ratchet works best. Screw them into the old gasket. Make sure that they are across from each other. Note: Do not screw them in completely through the gasket—just screw them in far enough to get a good grip. You can judge this by looking at the new gasket you are going to install. The gasket depth is about 5/16-inch.
    7. Use pliers to pull on the screws and work the old gasket out. Pull one side and then the other until it comes out.
    8. At this point, it is a good idea to clean the shower screen and group head. DO NOT use a pin to clean out the holes in the shower screen. It can cause future clogs because it will enlarge the small holes.
    9. Clean and dry the slot in the machine that the gasket fits into.
    10. Slide a new gasket into place.
    11. Replace the Shower Holding Plate and Shower Screen.
    12. Tip the unit back up and install the drip pan, drip tray and water reservoir.
    Fill the reservoir and plug the machine in and your machine should be ready to brew again.

    Parts Page

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Question Submitted by Tech Kathy
My steam wand still heats the milk but it won't froth click to open/closeopen and close answer
  • There are several possible causes of this problem. Please follow the instructions below to solve it.

    Solution 1

    The most common solution to this problem is to ensure that the inner piece of the frothing wand is properly in place. To do this, follow these instructions:

    Click here for a diagram
    Note: Your wand may look slightly different than the wand pictured in the diagram, but the same instructions apply.

    1) Remove the black plastic outer sleeve of the Frothing Wand (some models have a metal outer sleeve). If done correctly, the “sleeve” has been removed, but the inner wand with red or black washer, is still connected to the machine.
    2) The part of the sleeve assembly that you have removed is comprised of 2 pieces, the frothing sleeve and the center piece. The center piece can be seen if you look into the top of the wand.
    3) Using a pencil (eraser end), or similar shaped object, push down on the center piece until an audible “click” is heard. The “click” means that the centerpiece is back into the proper position. When in the proper position, the center piece visibly sticks out the bottom of the sleeve about ¼-inch. It looks like a bird beak.
    4) Now put the sleeve back on the machine and your machine should be ready to froth again.
    Note: To prevent clogging, purge the steam wand after frothing milk and wipe off any excess milk with a wet cloth. We still recommend a thorough cleaning periodically as the milk can still build up inside the wand. The wand can easily be taken totally apart for cleaning.

    Solution 2

    The second most common solution to this problem is that the pinhole near the tip of the Frothing Wand has become clogged. If this happens, the machine will heat the milk but no froth will form. To fix this, follow these instructions:

    1) Remove the black plastic outer sleeve of the Frothing Wand (some models have a metal outer sleeve). If done correctly, the “sleeve” has been removed, but the inner wand with red or black washer, is still connected to the machine.
    2) Hold the Frothing Wand in your hand so you can see the top portion clearly (the top being the part that usually attaches to the machine, and the bottom is the part that goes into the milk).
    3) There is a single pinhole on the side of the Frothing Wand about ¼-inch down from the top. It is very small—literally a pinhole. You will need to clear this out. A sewing needle or pushpin is small enough to fit through. Make sure this is thoroughly cleaned out.
    4) Now put the sleeve back on the machine and your machine should be ready to froth again.
    Note: To prevent clogging, purge the steam wand after frothing milk and wipe off any excess milk with a wet cloth. We still recommend a thorough cleaning periodically as the milk can still build up inside the wand. The wand can easily be taken totally apart for cleaning.

    Solution 3

    If the first two solutions do not work, you may need to replace your frothing wand. Visit our Parts page below to purchase a replacement.

    Parts Page

    Comments (2)


    10/12/09 at 06:30 PM by Darren Ruffell
    As long as you are purging and wiping down immediately you should not have to remove after every use. I’d recommend soaking it in a dish detergent once a week for a ½ hr or so and then rinsing thoroughly. Hope this helps. Happy Brewing.

    01/22/09 at 07:36 PM by Brian Stone
    If you purge the wand and wipe it down immediately does it still need to be removed and cleaned after every use?

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Question Submitted by Tech Kathy
Why does my wand fly off while I’m frothing? click to open/closeopen and close answer
  • There are several possible causes of this problem. Please follow the instructions below to solve it.

    Solution 1

    The most common solution to this problem is to ensure that your wand is installed properly. To do this, follow these instructions:

    Click here for a diagram
    Note: Your wand may look slightly different than the wand pictured in the diagram, but the same instructions apply.

    1. Slide the Nut (#1 in the diagram) up onto the steam wand with the threads facing down.
    2. Slide the Hard Plastic Gasket (#2) up with the flat edge facing down. There is a rounded edge on the gasket as well as a flat edge. The flat edge should face down.
    3. Slide the Soft Rubber Gasket (#3) up onto the steam wand. If your wand has a ribbed area or lines in the steam wand, position the gasket on this area for a good grip.
    4. Slide the Inner Wand (#4) onto the steam wand until it stops. Make sure the inner wand is as far up as it can go (even if you have to push the rubber gasket (#3) up slightly farther).
    5. Tighten the Nut (#1) down firmly onto the Inner Wand (4). You will have to hold the Inner Wand (4) as you are tightening the nut (#1). Note: Do not tighten the nut too much, as it may crack.
    6. Slide the Frothing Sleeve (#5) onto the Inner Wand (#4) all the way up until it stops.

    Solution 2

    Another possible cause of this problem is that you may be missing the soft rubber gasket (#3). Please call us to order a new wand or visit our parts page below.

    Solution 3

    Another possible cause of this problem is that the rubber gasket (#3) may be worn out and needs to be replaced. Please call us to order a new wand or visit our parts page below.

    Parts Page

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Question Submitted by Tech Kathy
My machine will not power on click to open/closeopen and close answer
  • The most common solution to this problem is to replace a fuse in your machine. This is a relatively simple process that only requires a few tools. Please call us to order fuse DM1040. When you are ready to install this fuse, follow these instructions:

    1. Unplug your machine.
    2. Remove the top panel on the machine as follows:

    Gaggia Classic and Gaggia Coffee- Remove the 2 screws on the top.

    Gaggia Carezza
    a) Remove the single screw in the funnel that leads to the reservoir.
    b) Remove the screw on top of the steam knob.
    c) Remove the steam knob.

    Gaggia Espresso- Remove the single long screw in the funnel that leads to the reservoir. Note: Be careful when removing the top of the Gaggia Espresso, do not force it or it may crack.

    3. With the top of the machine removed, you can see the brew boiler. It is the large, silver component right over the brew group with all of the wires going to it.
    4. Locate the Phillips-head screw on top of the boiler that is holding down a brass-colored clip. It should be on the left-hand side if you are facing the front of the machine.
    5. Under the brass-colored clip, locate the semi-clear soft tube with wires coming out of both ends of it. The fuse link is in this soft tube.
    6. Remove the Phillips-head screw and cut the 2 small plastic ties at either end of the rubber tube.
    7. Slide the rubber tube toward the front of the machine. You may have to move the switches on the machine if they are in the way. You will also have to cut 2 or three plastic ties that hold the wires together so that you may move the rubber tube forward.
    8. Leave the rubber tube on the wires so that you can slide it back over the new fuse.
    9. Taking note of where each wire connects to the, cut the wires that lead to both sides of the fuse. Note: Cut it very close to the existing crimp connector so that the wires will not be overly shortened.
    10. Strip the wires that you just cut back about ¼-inch. This will expose the metal part of the wires.
    11. Before you install the new fuse, make sure that that the rubber tube will be long enough to cover the whole fuse and that it connects with at least ¼-inch to spare. Cut the fuse shorter if necessary.
    12. Install the new fuse (it does not matter which way it faces) using the crimp connectors provided. The connectors are 2 different sizes. The small one is for the single wire from the front of the boiler and the larger connector is for the 2 wires coming from the back of the boiler.
    13. Crimp the connectors onto the wire and fuse firmly, but not so firm as to cut the connector.
    14. Gently tug on the fuse and the wire to make sure that there is no movement and the connection is secure.
    15. Slide the rubber tube over the fuse. Note: Make sure that that all exposed wires and the fuse are inside of the rubber tube.
    16. Install new wire zip ties on the ends of the fuse link and replace any that where cut when moving the rubber tube.
    17. Replace the brass-colored clip and Phillips-head screw, making sure that the fat part of the fuse link is located under the clip.
    18. Make sure that the fuse and rubber tube are securely held in place by the clip. Put the machine back together, plug it in and test it out.

    If this solution does not work, please call us to set up the machine for repair. We are an authorized repair center.

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Question Submitted by Ricardo Legazpy
The grounds are sticking to the shower screen. click to open/closeopen and close answer
  • It still sounds like you’re adding too much coffee to the portafilter. Make sure you’re using level scoops of coffee, as a heaping amount will prove to be too much. In addition, you should only add 1 scoop when you’re using the single shot basket and 2 scoops when you’re using the double shot basket.

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Question Submitted by Nigel Gan
The coffee isn't very hot. click to open/closeopen and close answer
  • There are a few things that will help get your espresso hot. The first, which you mentioned, is letting the machine heat up a little longer before you use it. Make sure that the temperature ready light comes on before you try to use the machine. After the machine says its up to temperature, you’ll also want to run a "blank shot". This is simply activating the brew function while the empty portafilter is in place to allow hot water to come through the brew group and portafilter. In addition, you should preheat the cup you’ll be brewing into with hot water. Cold brew groups, portafilters, and cups will absorb the heat from your espresso, making it colder and reducing the amount of crema you get. Preheating all of these components prevents that from happening and helps you to get the perfect shot.

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Question Submitted by Dennis Farrall
Water leaks from where the steam wand meets the machine. click to open/closeopen and close answer
Question Submitted by Diane Lipman
Only water comes out of the wand when I try to steam. click to open/closeopen and close answer
  • When you’re steaming, you only want to have the steam button pressed down before opening the steam valve. This is different from dispensing hot water from the machine, which requires that you press both the steam and brew buttons. When you want to steam, please also be sure that after you’ve pressed the steam button you’ve let the machine to heat to steam temperature (it will let you know it’s ready when the temperature ready light turns on) before opening the steam valve. If the machine isn’t properly heated, it will simply dispense hot water.

    http://www.wholelattelove.com/showVideos.cfm?itemID=35

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Question Submitted by Beth Taylor
I can't get milk hot when I steam for my second cup. click to open/closeopen and close answer
  • It sounds like you may not be letting the machine refill and reheat after steaming the first time. Since the Gaggia’s boiler has only a 3.5 oz capacity, this will be necessary between steaming. When you’re done with the first cup, close the steam valve. When the temperature ready light comes back on, you should be all set to steam for your second cup.

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Question Submitted by Eric Goldberg
The screw is stuck in the shower screen. click to open/closeopen and close answer
  • Since coffee oils come in contact with the shower screen every day, they can sometimes stick that screw into place. I would recommend creating a solution with a teaspoon of Urnex Cleancaf (what you use to descale the machine) and a cup of hot water. Then, using a group brush (or toothbrush), scrub the shower screen with the solution. This should break up any oils and residues that are stuck up there and allow you to remove the screw. If this doesn’t seem to do the trick, please contact us directly at 888-411-5282 for further assistance. You can purchase and learn more about Urnex Cleancaf by following the link below.

    Products

  • Cleancaf by Urnex
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Question Submitted by Anders Host-Madsen
The flow rate is too fast. click to open/closeopen and close answer
  • It sounds like your Starbucks grinder simply doesn’t grind fine enough for use with the Carezza. Although it probably works well with pressurized style portafilters, the Carezza has a commercial style portafilter that is particularly sensitive to the grind setting you use. As an alternative, we would recommend taking a look at the Gaggia MDF or the Baratza Virtuoso, both of which will perform well with this machine. You can learn more about these grinders by following the links below.

    Products

  • Baratza Virtuoso
  • Gaggia MDF
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Question Submitted by Brett Kunde
When I leave the machine on, it kicks on and makes noise. click to open/closeopen and close answer
  • The "kicking on and off" is simply the heating element regulating the temperature in the boiler, and is normal. However, it is not recommend that you leave the machine on for extended periods when it is not being used. This can result in the boiler running dry, which can cause serious problems. We recommend turning the machine off completely if it is not going to be used within half an hour. Since the Coffee de Luxe only takes about 6 minutes to heat up, it won’t take to long to get it going again!

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Question Submitted by David Goldfoot
It leaks from the steam wand. click to open/closeopen and close answer
  • It sounds like you may need to replace the steam valve. Please call our tech department at 888-411-5282 so that we can thoroughly diagnose the problem and provide you with the appropriate solution.

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Question Submitted by jennifer franklin
More coffee comes out of one spout than the other when I brew. click to open/closeopen and close answer
  • There are several possible causes of this problem. Please follow the instructions below to determine the cause:

    Solution 1

    The most common cause is an uneven tamp. Make sure that you’re not tamping more heavily on one side of the portafilter, as water will try to find its way through the path of least resistance - the more lightly tamped side. If you’ve determined that this isn’t the case, you may want to clean the shower screen. Follow Solution 2 for instructions.

    Solution 2

    The shower screen is located right above where the portafilter attaches to the brew group. It is used to evenly disperse water over the coffee grounds when you brew. As a daily maintenance routine, you should remove the portafilter after brewing and then press the brew button for a few seconds to let the water clean off any grounds that may be stuck to the screen.

    More thorough cleaning should be done about once every other week to keep the machine working at its best. To clean the shower screen thoroughly, follow these instructions:

    1. Use a short Phillips-head screwdriver to remove the screw in the center of the shower screen. The shower screen should fall out into your hand.
    2. Soak the screen and screw in descaler and use an old toothbrush or group brush to clean them. DO NOT push a pin through the holes in the screen. It can cause future clogs because it will enlarge the small holes.
    3. Rinse the shower screen and screw thoroughly.
    4. Replace the shower screen and screw.

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Question Submitted by Lucky Diaz
I get bad shots after steaming. click to open/closeopen and close answer
  • It sounds like you may not be letting the machine completely cool back down to brewing temperature after steaming - brewing water that’s too hot will result in an over-extracted and bitter tasting brew. When you’re done steaming, you’ll want to press the steaming button again to exit that function. At this point, you should direct the steam wand toward the drip tray, press the brew/espresso button,and re-open the steam valve to let any remaining steam/hot water out. This is called "purging the boiler". Once the steam turns into just hot water, close the steam knob and wait for the temperature ready light to come back on. The machine should then be back to brew temperature, and ready to go!

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Question Submitted by mike york
After cleaning the portafilter, my coffee has a bad taste. click to open/closeopen and close answer
  • The bad taste that you’re noticing is more the likely the cleaning solution that your friend used to clean the machine. We suggest that you flush the machine out with hot water thoroughly, descale it with a cleaner like Cleancaf, and take your brew group apart to clean each individual piece. Once your replace all of those components, flush your machine with hot water again to get everything back to where it should be. We suggest that you at least descale the machine and clean the brew group and shower screen every 3 months or so to keep it in good working condition. You can learn more about Urnex Cleancaf by following the links below. To request instructions on performing any of the procedures listed above, please contact us directly at 888-411-5282.

    Products

  • Cleancaf by Urnex
  • Add A Comment


Question Submitted by Jennifer Mahon
I'm not getting much crema. click to open/closeopen and close answer
  • There are several things that go into getting great crema on your shots, the first of which is the coffee. Grinding your own beans immediately before brewing is the optimal situation and will help to produce more crema. The age of your beans can also be a factor, so you’ll want to take this into account as well. You’ll also want to make sure you’re adhering to the Golden Rule when brewing - for a double shot, using 14 grams of coffee you should get 2 to 2.5 oz of espresso in 20 to 25 seconds.

    However, one of the largest contributors to crema is temperature - a cold cup, group head, or portafilter will dramatically decrease the amount of crema you see. I would recommend both preheating your cups by rinsing them with hot water and running a "blank shot" prior to brewing. To pull a blank shot, simply attach the empty portafilter to the machine and activate brewing for a few seconds. This will ensure the group head and portafilter are up to brew temperature. Combining this with the preheated cups will prevent these components from absorbing the heat (and thereby decreasing your crema) from your espresso. For more information on what goes into the perfect shot, follow the links below to our articles on the subject.

    Articles

  • Golden Rule
  • Rituals of Making Espresso
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Question Submitted by Jake Smith
When I attach the portafilter, it stops left of center. click to open/closeopen and close answer
  • As long as you have a tight seal and aren’t getting leakage when you brew, this is okay. The ability to twist the portafilter to center and right of center will come as you use the machine more and the group gasket becomes more pliable. If you’re noticing any leakage during brewing, it may be that the gasket is not seated properly. In this case, please contact us at 888-411-5282 for further assistance.

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Question Submitted by
The steam wand is clogged. click to open/closeopen and close answer
  • The handle can be replaced easily by either following the link below, or by calling us at 888-411-5282 to place your order.  As for the steam wand, you can remove the top of the machine take the entire steam wand off and try to clear it from the inside.  You can also soak the steam wand in a cleaning solution to see if it will break up the sediments that are clogging the wand.  If you would like further instruction on this please give us a call at 1-888-411-5282.  We also have a few service centers around the country - please call us for a list of centers near you.

    Products

  • Gaggia Plastic Handle
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Question Submitted by James Gross
My pump is loud at first then quiets down is this normal? click to open/closeopen and close answer
  • This is normal.  The vibration pump in and of itself is a noisy component.  What is happening is that the pump is dry when we first engage it.  Then once water is fed into the pump, it quiets down.  This noise is typical with this style pump and shouldn’t be cause for concern.

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Question Submitted by
Long brewing time with pods click to open/closeopen and close answer
  • Illy pods contain 7 grams of coffee, which is the amount needed to brew a single shot of espresso.  A single shot is approximately 1 to 1.5ozs. in volume.  This should brew roughly within 20 seconds.  Pods will not produce the same crema you can get from ground coffee but when the shot is brewed properly you should see some crema.  If you are using the Perfect Crema device when brewing your shot it will slow down the water flow drastically.  If you are not using the Perfect Crema device and are still experiencing this slow flow rate, please call us at 888-411-5282 so that we can discuss more possibilities. 

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Question Submitted by
The filter baskets dislodge from the portafilter. click to open/closeopen and close answer
  • This is a very simple fix.  Simply remove the filter basket and you will find a thin metal spring that keeps the basket in place.  Remove the spring by placing a flat head screwdriver or butter knife behind the spring and pry it out.  Once removed slightly bend the spring opposite its natural curve.  By slightly straightening the spring it should hold the basket tighter.  If this does not solve the problem you can order a new spring for the portafilter. 

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Question Submitted by Carsten Larsen
No steam at all click to open/closeopen and close answer
  • Check to see if you can get hot water through the steam wand.  If you can get hot water through the steam wand but not steam you may have a bad steam thermostat. Our technical service staff help further at 1-888-411-5282.

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Question Submitted by
Why do I have very wet coffee pucks? click to open/closeopen and close answer
  • Your machine does have a three-way solenoid valve so it should be pretty dry puck when you are done brewing. It sounds like you have to add more coffee to the filter basket. If there is a space between the shower screen and the coffee when you are done brewing you will get some water left behind. Loosely fill it almost to the top, run you finger back and forth over it to even it out and then tamp it. Also make sure that you are following the golden rule. If neither of these solve the problem then the machine probably needs a good cleaning. Give us a call as we can get you a copy of our “Guide to Gaggia”. It has all of the necessary cleaning and maintenance procedures along with brewing and frothing techniques.

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Question Submitted by
No crema and the espresso is not hot enough. click to open/closeopen and close answer
  • There may be a problem with the thermostat in the machine (it can not be adjusted) but it is so very rare that my first instinct is to look at other things. Please read “Purchasing Coffee & Brewing Espresso:All you need to know to get started on the right foot”. It covers about everything you will need to know to avoid the pitfalls of brewing espresso. At the end is a section labeled, “Don’t blame the machine, yet”. Please take a few minutes to go through it and feel free to give us a call at 888.411.5282. Having a conversation may the quickest way to a solution. Let us know if we can help.

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