Expert Answers

Question Submitted by TechStarS S
How do I replace my Pasquini brew group gasket? click to open/closeopen and close answer
  • To replace the group gasket on a Pasquini Livia 90, please follow the instructions below:1. Unplug the machine, making sure it has completely cooled.
    2. Remove the reservoir, drip tray and drip pan.
    3. Use a short flat-head screwdriver to remove the screw that holds the shower screen in (if you damage the shower screen and/or screw, we have replacements available and they are not too expensive).
    4. Once the shower screen is removed, the shower holding plate (metal disk) will come out as well.
    5. Now locate the group gasket. It is a black rubber ring. You need to pry out the rubber gasket. It should easily come out. If it does, skip to step 8.
    6. If the rubber gasket is difficult to remove by hand, find a couple of screws that you might have lying around. They do not have to be any special size, but a sheet metal screw with a 5/16-inch or 1/4-inch six sided head and a ratchet works best. Screw them into the old gasket. Make sure that they are across from each other. Note: Do not screw them in completely through the gasket—just screw them in far enough to get a good grip. You can judge this by looking at the new gasket you are going to install. The gasket depth is about 5/16-inch.
    7. Use pliers to pull on the screws and work the old gasket out. Pull one side and then the other until it comes out.
    8. At this point, it is a good idea to clean the shower screen and group head. DO NOT use a pin to clean out the holes in the shower screen. It can cause future clogs because it will enlarge the small holes.
    9. Clean and dry the slot in the machine that the gasket fits into.
    10. Slide a new gasket into place. Please note: The new gasket will have a flat side and a beveled side. The flat side points towards the top of the machine, the beveled side points downwards towards the portafilter!
    11. Replace the Shower Holding Plate and Shower Screen.
    12. Install the drip pan, drip tray and water reservoir.
    Fill the reservoir and plug the machine in and your machine should be ready to brew again.
    If you need parts or further assistance, please contact us at 1-888-411-5282.

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Question Submitted by TechStarS S
Why does my machine leak around the portafilter when I am brewing? click to open/closeopen and close answer
  • There are several possible causes of this problem. Please follow the instructions below to solve it.

    Solution 1

    This problem can occur if the metal filter basket in the portafilter is damaged around the edges, or if coffee has built-up on the edges. Ensure that your filter basket is clean around the edges, and if it is damaged, replacements are available by calling us at the number below.

    Solution 2

    The most common solution to this problem is to replace the group head gasket. You should install a new about once a year. It is easy to install and you can do it from home. First, you will need to purchase a new gasket. Please call us to order. The gasket is a large, black circular rubber piece located in the group head.The group gasket surrounds the shower screen. This is where your machine makes a seal for pressure brewing. To replace it, follow these instructions:

    1. Unplug the machine, making sure it has completely cooled.
    2. Remove the reservoir, drip tray and drip pan.
    3. Use a short flat-head screwdriver to remove the screw that holds the shower screen in (if you damage the shower screen and/or screw, we have replacements available and they are not too expensive).
    4. Once the shower screen is removed, the shower holding plate (metal disk) will come out as well.
    5. Now locate the group gasket. It is a black rubber ring. You need to pry out the rubber gasket. It should easily come out. If it does, skip to step 8.
    6. If the rubber gasket is difficult to remove by hand, find a couple of screws that you might have lying around. They do not have to be any special size, but a sheet metal screw with a 5/16-inch or 1/4-inch six sided head and a ratchet works best. Screw them into the old gasket. Make sure that they are across from each other. Note: Do not screw them in completely through the gasket—just screw them in far enough to get a good grip. You can judge this by looking at the new gasket you are going to install. The gasket depth is about 5/16-inch.
    7. Use pliers to pull on the screws and work the old gasket out. Pull one side and then the other until it comes out.
    8. At this point, it is a good idea to clean the shower screen and group head. DO NOT use a pin to clean out the holes in the shower screen. It can cause future clogs because it will enlarge the small holes.
    9. Clean and dry the slot in the machine that the gasket fits into.
    10. Slide a new gasket into place. Please note: The new gasket will have a flat side and a beveled side. The flat side points towards the top of the machine, the beveled side points downwards towards the portafilter!
    11. Replace the Shower Holding Plate and Shower Screen.
    12. Install the drip pan, drip tray and water reservoir.
    Fill the reservoir and plug the machine in and your machine should be ready to brew again.
    If you need parts or further assistance, please contact us at 1-888-411-5282.

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Question Submitted by Adam Dean
Product Manual click to open/closeopen and close answer
Question Submitted by Adam Dean
The pump is loud and no water comes out of the steam wand or group head click to open/closeopen and close answer
  • Your machine may be experiencing a bit of vapor lock, which can happen occasionally. Try to keep the water reservoir to full capacity if possible, but if you run into this issue again, you can remedy it by forcing water through the tube manually. Follow these steps:

    1. Unplug the machine and allow it to cool completely. Make sure the reservoir is full or the machine will not function.
    2. First you need to get a turkey baster or something that can inject water with some pressure. If you do not have anything suitable please call us to order a priming pump.
    3. Look into the reservoir and find the soft tubes. There is usually 1 or 2. You will need to locate the inlet tube. It is usually the longer tube with a V-shaped cut or angled cut at the end. This is the tube you are going to inject water into. NOTE: if your machine has a water softener on it, remove this while priming.
    4. Fill the turkey baster or priming pump with water.
    5. Plug in your machine and turn it on.
    6. Now the pump will activate. Quickly make a tight seal with the priming pump/turkey baster and the inlet tube and force water into the tube.
    7. As soon as you have injected the water, turn the pump off by turning off the brewing button (we recommend doing this step 2-3 times before going on to the next step).
    8. Once you see water being pulled through the machine, replace the tube into a FULL water reservoir and let the water run out of the steam wand for 1 minute or until you no longer see sputtering. Your machine is now re-primed and ready to use again.

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Question Submitted by Michael Moore
What is the warranty on refurbished machines? click to open/closeopen and close answer
  • Refurbished machines, excluding Capresso models, come with a six-month warranty covering limited parts and labor through Whole Latte Love. Before a machine can be offered through the Outlet, our technical staff carefully inspects it to ensure it is in perfect working order, so you can always be sure you’re getting the best in quality and performance. Each refurbished machine comes complete with all components that are necessary for proper use.

    Capresso refurbished machines come with a full one-year warranty and all repairs will go directly through the manufacturer. Before these machines were made available for resale, Capresso’s own technicians carefully inspected each machine to ensure it is in perfect working order. Each refurbished Capresso machine comes complete with all the accessories that normally come with a new product.

    For more information on our refurbished machines, please read the article linked below and visit the Whole Latte Love Outlet.

    Whole Latte Love Refurbs

    Whole Latte Love Outlet

    Comments (1)


    09/28/09 at 08:10 PM by rino venditti
    my machine says "ventilate" every once in a while, and i have to run hot water for a while, sometimes 2 cups before it is ready. why?

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Question Submitted by Bongjoo Baik
Can products be shipped internationally? click to open/closeopen and close answer
  • Yes, we can ship internationally in many cases, however all warranties and associated policies are not included. Furthermore, you would be responsible for all duties, taxes and shipping charges. For more information on international shipping, please review our Shipping Information and Policies page.

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Question Submitted by Robert Fritts
Can I descale a heat exchanger? click to open/closeopen and close answer
  • You should not decalcify machines that have heat exchanger boilers. Due to the design of the boiler, it would be nearly impossible to remove all of the decalcifying solution short of removing the boiler from the machine and taking it apart yourself - this is not recommended. The best thing you can do to keep your machine clean is to backflush it. This is a simple process that removes coffee oils and residues from the brew group through the solenoid valve. I have provided a link below to our article on backflushing so that you can learn more. In addition, I have linked to Urnex Cafiza and Backflush discs, both of which are necessary for backflushing.

    Products

  • Backflush Disc
  • Urnex Cafiza Cleaner

    Articles
  • Backflushing your Espresso Machine (08/20/03)
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Question Submitted by Nigel Gan
The coffee isn't very hot. click to open/closeopen and close answer
  • There are a few things that will help get your espresso hot. The first, which you mentioned, is letting the machine heat up a little longer before you use it. Make sure that the temperature ready light comes on before you try to use the machine. After the machine says its up to temperature, you’ll also want to run a "blank shot". This is simply activating the brew function while the empty portafilter is in place to allow hot water to come through the brew group and portafilter. In addition, you should preheat the cup you’ll be brewing into with hot water. Cold brew groups, portafilters, and cups will absorb the heat from your espresso, making it colder and reducing the amount of crema you get. Preheating all of these components prevents that from happening and helps you to get the perfect shot.

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Question Submitted by David Thomley
It's tripping the GFI switch on the outlet. click to open/closeopen and close answer
  • If your machine is tripping your GFI switch, you may need to send it in for repair. Please call us at 888-411-5282 so that we can thoroughly diagnose the problem and provide you with the most appropriate solution.

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Question Submitted by
Where can I get a blind filter basket for backflushing? click to open/closeopen and close answer
  • Blind filter baskets, or backflush discs, are available through us. You can purchase them online by following the link below or over the phone by calling us at 888-411-5282.

    Products

  • Backflush Disc
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Question Submitted by
Do I need to descale the boiler? click to open/closeopen and close answer
  • The whitish deposit you see in the reservoir may be a result of simply leaving water in the reservoir for too long. Letting some water sit for a number of days can result in this type of residue. Descaling the boiler is something that could cause major problems with the machine - due to the large heat exchanger type boiler, it would be nearly impossible to remove all of the descaling solution from the boiler without taking it apart. This is not recommended and would actually void your warranty. I would simply recommend washing the reservoir, and make sure to use fresh water as much as possible.

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Question Submitted by
Can I make regular coffee with this machine? click to open/closeopen and close answer
  • This machine will not be able to make traditional drip coffee, but can make some similar things. The first of these is an americano, which as you mentioned, is a double shot of coffee with an added 6 to 8 oz of water. However, something to keep in mind is that the sumatra roast your wife uses may not taste its best when brewed using espresso’s pressure brewing method. Super automatics, like the Jura your wife saw, are known for brewing another type of coffee similar to drip coffee: cafe crema. This is basically 6-8 oz of water pulled through coarsely ground coffee and provides a very rich, deep, brew that most people prefer to drip coffee. Again, however, it may not yield the best results with the coffee your wife normally uses, so you may want to try other blends for this purpose. You should also keep in mind that you can really only brew one cup at a time and brewing anything larger would not taste good.

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Question Submitted by
Where can I get a replacement user manual? click to open/closeopen and close answer
  • Please call our technical services department at 888-411-5282, as they will be able to fax you a copy of these instructions right away, or arrange for another way to get a copy to you. They will also be able to help you troubleshoot if you continue to have problems.

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Question Submitted by
What grinder should I use with my Livia? click to open/closeopen and close answer
  • The very, very least I would recommend for use with a Livia 90 is the Solis Maestro Plus.  Even with this grinder I still think you may have a little trouble getting a fine enough grind, and would recommend that you take a look at the Gaggia MDF grinder instead. Unfortunately, there really isn’t going to be anything lower priced that will accommodate the type of grind you’ll need to keep the Livia 90 brewing properly.  For more information on grinders in general, I have provided links below to our grinder buying guides and an article on prosumer equipment (which the LIvia 90 falls under) that also discusses grinders.  I have also linked to the Gaggia MDF if you are interested in taking a look at that as well.

    Products

  • Gaggia MDF

    Articles
  • Prosumer Espresso Equipment (08/20/03)

    Buying Guides
  • Grinders 101 - A Beginners Guide! (08/24/03)
  • Coffee Grinder Buying Guide (08/24/03)
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Question Submitted by
How many cups can you brew at one time? click to open/closeopen and close answer
  • This machine is made so that it can brew two single shots at one time or one double shot. There is only one brew group, so the most you could brew is two cups at a given time.

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Question Submitted by
Can I hook it up to a water line? click to open/closeopen and close answer
  • The Pasquini does not come with a plumbing kit. The Expobar Athena Espresso Machine and Reneka Techno Espresso Machine are plummable. Please Note: Regulations for commercial use vary between states. Be aware of your local requirements. Machines carrying an NSF approval are labeled as such. Please visit our policies page for warranty information.

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Question Submitted by
Where can I get parts for my Pasquini? click to open/closeopen and close answer
  • We carry all parts needed for Pasquini machines. If there is a part we do not have we can order it for you. We can also supply a manual for your machine. Please contact us at 1-888-411-5282 to get assistance in ordering the correct parts.

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Question Submitted by
What Volume Can the Livia Handle? click to open/closeopen and close answer
  • This is a pour-over machine and can keep up with steady traffic, however it may not be able to make lattes or cappuccinos for large amounts of people all at one time.  If the traffic will be steady, no line, you should be fine.  If there are multiple people waiting for drinks you will most likely run into problems keeping up with traffic.  It is also important to understand that this machine does not have NSF certification.  This certification is required by many states for commercial settings.  The La Valentina and Salvatore machines (see links below) do have the NSF certification. The Rancilio S24 is also a pour over machine, and though it does not have NSF certification, it does have a larger boiler that can keep up better with heavy traffic.

    Products

  • la Valentina Automatic
  • la Valentina Semi-Auto
  • Rancilio S24
  • Salvatore Automatic
  • Salvatore Semi-Automatic

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Question Submitted by
What is the Golden Rule? click to open/closeopen and close answer
  • Very basically, the Golden Rule states that using the correct amount of coffee (based on a single or double shot) should produce a shot of espresso in 20 to 25 seconds. Changing the grind setting or the amount of tamp pressure you are using will change how quickly the shot is produced. Follow the links below to find more in depth discussions of the Golden Rule.

    Golden Rule
    Purchasing Coffee & Brewing Espresso PART I
    Purchasing Coffee & Brewing Espresso PART II
    Rituals of Making Espresso

    Comments (2)


    09/12/09 at 05:15 AM by calum swanson
    What could be causing my Gaggia Baby Twin to be cutting out. It comes on as normal and seems to cut out after a few minutes.

    11/20/08 at 09:33 AM by Carrie Nelson
    Please explain benefits and draw-backs of going from Rancilio Silvia to an Epoca. We have used the Silvia for 2yrs, love it, but need more volume.

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Question Submitted by
I really want a better froth, can I do it with this machine? click to open/closeopen and close answer
  • The Livia 90 has absolutely fantastic steam pressure. When someone has a hard time frothing with it I recommend a Rancilio S24 three-hole steam tip. It has smaller holes so it heats slower and gives you more time to texture the milk. The Saeco has the Pannarello wand, which makes it almost foolproof. Please give us a call at 888.411.5282 and talk with our parts department. They can have one sent right out and I am sure that you will love it. Have you tried the Teflon frothing tip that came with the machine?

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Question Submitted by
Can the water reservoir in the Livia 90 be removed for cleaning? click to open/closeopen and close answer
  • The water reservoir on the Pasquini Livia 90 can be removed for cleaning, even when it is full of water. Just pull straight up on it to remove it. You may have to pull pretty hard to get it loose. There is a valve under the red filter that will close off the water flow so that it should not leak out when removing it. It would be a good idea to unplug it before you remove it just in case you do get some leakage. As you remove the reservoir you will notice a wire attached to the bottom of the left side of the reservoir. Remove this wire buy pulling it off. Do not undo the nut and bolt that hold it in place. The wire has a metal connector on the end of it that slides onto a fitting that is attached to the reservoir. The wire is connected to the circuit board and lets it know when the reservoir has water in it.

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Question Submitted by
All the lights flash on the display and nothing operates. click to open/closeopen and close answer
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