Expert Answers

Question Submitted by John Francis
Gaggia Titanium click to open/closeopen and close answer
  • John, Thank you for your e-mail. That information is: Size: 14.5"H x 11"W x 16.5"D Thank you.

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Question Submitted by Arch Roberts Jr.
Does not always froth correctly click to open/closeopen and close answer
  • Hello, the problem you are experiencing is actually very easy to fix. It has nothing to do with scale, milk getting up inside the steam wand or a problem with the machine. The Titanium comes with a stainless steel “Turbo Frother”(panarello wand) that injects air into the milk to create the froth. The crucial part is that the “air inlet” hole is open so that air can pass through it. The hole is located about ¼” down from the top of the removable outer stainless steel sleeve on “Turbo Frother”. It is hard to find the first time you look for it but after you see if once, it will be easy find the next time. Just clean this out and you will be all set to go. Note: When you want to froth your milk don’t let them milk cover this hole so air gets injected into the milk. When you have enough froth and just want to steam (heat) you milk let the froth cover the hole so that no more air gets injected into the milk.

    Comments (2)


    06/22/09 at 01:25 PM by JDavid Sule
    Fat content of the milk and temperature pre-frothing very important as well...worth the effort to learn since "perfect" froth is immensely satisfying!

    05/06/09 at 11:03 AM by Michelle Marquard
    I've found it very helpful to not only wipe down the outside of the stainless steel wand but to also turn the steam on after I remove the milk to let it blow clean

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Question Submitted by TechStarS S
What is the E. Plus system? click to open/closeopen and close answer
  • The E. Plus system adds an extra level of control by letting you increase or decrease the flow rate of your espresso. A decreased (restricted) flow will give you a stronger, more robust flavor, since the water and grounds are infusing for a longer period of time. If you have a very robust bean, but want a mild brew, you simply turn the dial counterclockwise so the water flows faster.

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Question Submitted by TechStarS S
How do I make a hotter cup of coffee? click to open/closeopen and close answer
  • You can increase the temperature of your drink anywhere from 10-20 degrees by adjusting the machine’s temperature settings and ensuring that all of your brewing components are preheated properly:

    1. If your machine has adjustable temperature, enter into the machine’s menu mode and choose the temperature setting you want.
    2. While in menu mode, verify that the rinse mode is turned on. The rinse feature runs a quick dose of hot water through the brew spout upon startup. This helps to warm up the internal components of the machine, and also rinses away any coffee build-up that might alter the taste of your espresso.
    3. Run water through your hot water spout and into your cup. This accomplishes two things- It helps to preheat the internal components and it heats the cup as well.

    Comments (1)


    03/21/09 at 08:16 PM by Stuart Daniels
    If you're talking espresso, and using ceramic cups, pre-heat your cup. 1 oz of espresso in a cold cup = 1 cup of tepid espresso.

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Question Submitted by maureen c
Product Manual click to open/closeopen and close answer
Question Submitted by Tech Kathy
My steam wand still heats the milk but it won't froth click to open/closeopen and close answer
  • There are several possible causes of this problem. Please follow the instructions below to solve it.

    Solution 1

    The most common solution to this problem is to ensure that the inner piece of the frothing wand is properly in place. To do this, follow these instructions:

    Click here for a diagram
    Note: Your wand may look slightly different than the wand pictured in the diagram, but the same instructions apply.

    1) Remove the black plastic outer sleeve of the Frothing Wand (some models have a metal outer sleeve). If done correctly, the “sleeve” has been removed, but the inner wand with red or black washer, is still connected to the machine.
    2) The part of the sleeve assembly that you have removed is comprised of 2 pieces, the frothing sleeve and the center piece. The center piece can be seen if you look into the top of the wand.
    3) Using a pencil (eraser end), or similar shaped object, push down on the center piece until an audible “click” is heard. The “click” means that the centerpiece is back into the proper position. When in the proper position, the center piece visibly sticks out the bottom of the sleeve about ¼-inch. It looks like a bird beak.
    4) Now put the sleeve back on the machine and your machine should be ready to froth again.
    Note: To prevent clogging, purge the steam wand after frothing milk and wipe off any excess milk with a wet cloth. We still recommend a thorough cleaning periodically as the milk can still build up inside the wand. The wand can easily be taken totally apart for cleaning.

    Solution 2

    The second most common solution to this problem is that the pinhole near the tip of the Frothing Wand has become clogged. If this happens, the machine will heat the milk but no froth will form. To fix this, follow these instructions:

    1) Remove the black plastic outer sleeve of the Frothing Wand (some models have a metal outer sleeve). If done correctly, the “sleeve” has been removed, but the inner wand with red or black washer, is still connected to the machine.
    2) Hold the Frothing Wand in your hand so you can see the top portion clearly (the top being the part that usually attaches to the machine, and the bottom is the part that goes into the milk).
    3) There is a single pinhole on the side of the Frothing Wand about ¼-inch down from the top. It is very small—literally a pinhole. You will need to clear this out. A sewing needle or pushpin is small enough to fit through. Make sure this is thoroughly cleaned out.
    4) Now put the sleeve back on the machine and your machine should be ready to froth again.
    Note: To prevent clogging, purge the steam wand after frothing milk and wipe off any excess milk with a wet cloth. We still recommend a thorough cleaning periodically as the milk can still build up inside the wand. The wand can easily be taken totally apart for cleaning.

    Solution 3

    If the first two solutions do not work, you may need to replace your frothing wand. Visit our Parts page below to purchase a replacement.

    Parts Page

    Comments (2)


    10/12/09 at 06:30 PM by Darren Ruffell
    As long as you are purging and wiping down immediately you should not have to remove after every use. I’d recommend soaking it in a dish detergent once a week for a ½ hr or so and then rinsing thoroughly. Hope this helps. Happy Brewing.

    01/22/09 at 07:36 PM by Brian Stone
    If you purge the wand and wipe it down immediately does it still need to be removed and cleaned after every use?

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Question Submitted by Tech Kathy
Why does my wand fly off while I’m frothing? click to open/closeopen and close answer
  • There are several possible causes of this problem. Please follow the instructions below to solve it.

    Solution 1

    The most common solution to this problem is to ensure that your wand is installed properly. To do this, follow these instructions:

    Click here for a diagram
    Note: Your wand may look slightly different than the wand pictured in the diagram, but the same instructions apply.

    1. Slide the Nut (#1 in the diagram) up onto the steam wand with the threads facing down.
    2. Slide the Hard Plastic Gasket (#2) up with the flat edge facing down. There is a rounded edge on the gasket as well as a flat edge. The flat edge should face down.
    3. Slide the Soft Rubber Gasket (#3) up onto the steam wand. If your wand has a ribbed area or lines in the steam wand, position the gasket on this area for a good grip.
    4. Slide the Inner Wand (#4) onto the steam wand until it stops. Make sure the inner wand is as far up as it can go (even if you have to push the rubber gasket (#3) up slightly farther).
    5. Tighten the Nut (#1) down firmly onto the Inner Wand (4). You will have to hold the Inner Wand (4) as you are tightening the nut (#1). Note: Do not tighten the nut too much, as it may crack.
    6. Slide the Frothing Sleeve (#5) onto the Inner Wand (#4) all the way up until it stops.

    Solution 2

    Another possible cause of this problem is that you may be missing the soft rubber gasket (#3). Please call us to order a new wand or visit our parts page below.

    Solution 3

    Another possible cause of this problem is that the rubber gasket (#3) may be worn out and needs to be replaced. Please call us to order a new wand or visit our parts page below.

    Parts Page

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Question Submitted by Tech Kathy
What do I do when my machine has the 'decalcify' message on? click to open/closeopen and close answer
  • First, descaling and decalcifying are the same thing. When you descale your machine, you are removing the calcium and mineral build-up in the boiler, brew group, frothing wand, and other related parts. You should descale your machine every 2-3 months whether the machine gives you a signal or not. The descaling signal is based on a cup counter, so it cannot detect actual scale build-up in your machine.

    The first thing you will need is a descaling agent. Urnex Cleancaf or Durgol are the best for almost all espresso machines and coffee makers. Do NOT just use any product that claims to remove calcium and lime. Many products you can purchase at the local store are very harsh and some are even poisonous. Make sure the cleaner that you select is specifically for espresso machines and/or coffee machines.

    To descale your machine, follow these steps:

    1. Mix the descaling solution according to the directions on the container.
    2. Add the solution to the machine’s empty water tank.
    3. The last button (looks like light and dark circles hooked together) on the right is a descaling cycle button. Press and hold this button until the message on the screen changes to “Descaling Open Knob.”
    4. Place a large container under the steam spout and open the steam knob.
    5. The machine will now go through a descaling cycle. It will let out a little water from the wand, then the coffee spout. It will continue to do this for about 30-40 minutes. DO NOT remove the water tank or anything else from the machine until this cycle is finished.
    6. When the machine is done, it will read “descaling finished, close knob.” Close the knob and remove the water tank.
    7. Thoroughly rinse the water tank and fill it with clean water. The machine now will say “Rinse machine, fill water tank.”
    8. Place the water tank back on the machine. Now the machine will flush itself out thoroughly. It will read “Rinse machine, press key.”
    9. Place a large container under the spout again and press the descaling button again.
    10. The machine will now read “Rinse machine, open knob.” Open the knob and the machine will begin the rinsing cycle.
    11. The machine will now read “Machine is rinsing.” The machine will flush out any remaining descaling solution. This will take a few minutes.
    12. Finally, the machine will read “Rinsing finished close knob.” Close the steam valve.
    Note: In some cases, the machine may now read “Ventilate.” If it does not read “Ventilate,” you can skip the next 2 steps.
    13. If it reads “Ventilate,” press the hot water button (it looks like a raindrop) once. The message on the screen will not change. This is normal.
    14. Now open the steam knob and allow water to flow freely from the steam wand into a large container. The screen should now read “Hot water, Ventilate.”
    Note: You may need to run a full reservoir of water or more through the machine until this message reads only “hot water.”
    15. As soon as the screen reads only “hot water,” turn off the steam valve.
    Your machine will now warm up and you are ready to brew again.

    Why Decalcify?

    Cleaning Products page

    Comments (1)


    11/29/09 at 05:48 AM by H Liem
    After descaling I got the message "Rinsing finished Close knob". After closing the tap, this message stays on the display.

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Question Submitted by Tech Kathy
When and how do I clean my grinder? click to open/closeopen and close answer
  • You do not need to clean the grinder as often as you may think. Usually we do not recommend cleaning the grinder unless there is a problem with calibration or a clog. Avoiding oily beans, flavored beans, and beans stored in the fridge or freezer will typically prevent issues.

    If you do experience issues with your grinder, cleaning it is the most common solution. To clean your grinder, follow these directions:

    1. Remove the water reservoir, turn off and unplug the machine.
    2. Take the cover off of the bean hopper and vacuum out the beans.
    3. Remove the 3 Phillips head screws that are in the bean hopper.
    4. Lift up the bean hopper and set it aside.
    5. Open the machine’s service door and remove the drip tray and the brew group.
    6. Remove the rubber gasket from the top of the grinder area.
    7. The grinder is made up of 2 pieces. The inner piece has 4 tabs that the rubber gasket sits on. The outer piece has teeth in a ring on the exterior covering ½ the circumference.
    8. Rotate the outer ring 180 degrees counterclockwise. You should be able to lift off the inner ring. There is a red spot on the outer collar which should now be facing the 9 0’clock position when you are at the front of the machine.
    9. Vacuum out all of the beans and ground coffee.
    10. If possible, use a small pipe cleaner to get grounds out of the “pathway” going to the front of the machine. It is located on the floor of the grinder at about the 5 0’clock position.
    11. Above where the brew group would be located, there is a gray triangular tab attached to a door on a hinge. Pull down on the triangle – coffee grounds may come out.
    12. Look above the trap door and you will see the other end of the chute. Vacuum out the chute and clean with a pipe cleaner.

    Reinstalling

    1. Drop the inner burr onto the grinder with the tab that has the red and blue marks facing the right hand side of the machine at approximately the three-o’clock position.
    2. Rotate the outer collar so that the red mark lines up the red/blue marks on the inner burr.
    3. Reinstall the rubber gasket that goes over the grinder. The slots in the gasket line up with the four tabs of the outer burr.
    4. There is a straight piece located directly to the right of the grinder. This is your dosage control. There is a piece that can slide backwards and forwards on this dosage arm. Push this arm all the way to the back of the machine.
    5. Set the knobs in the bean hopper to #0 on the grind setting knob. Set the doser knob all the way to the plus setting. Now place the hopper back into the machine.
    Note: You may have to rotate one or both of the knobs, a small amount, to get the bean hopper to set down on its supports.
    6. Install the 3 screws.
    7. Replace the water reservoir.
    8. Fill the bean hopper with a cup of beans.
    9. Plug in and turn on the machine.
    10. Reinstall the brew group and the drip tray.
    11. Once the machine warms up, press the small coffee button. When the grinder comes on set the grind setting to 6.
    Note: You may have to press the small coffee button twice or 3 times before the machine will make a cup of espresso.

    Comments (4)


    04/17/09 at 09:07 AM by Kathy Smith
    You do not have to use the machines grinder at all. You can use the bypass function and ground coffee. Make sure he grinds are not too fine/too much.

    04/17/09 at 09:04 AM by Kathy Smith
    The grinder is supposed to fill with grounds. Your machine senses coffee by totally filling with enough grounds to press against a switch at the end.

    04/13/09 at 05:17 PM by rick stevens
    I have cleaned out the grinder (pretty easy) but the chute between the grinder and the brewing system keeps filling up. How do I fix that??

    12/26/08 at 05:41 PM by gene merritt
    Does one HAVE to use the internal grinder, or can grounds from an external grinder be used?

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Question Submitted by Tech Kathy
When and how should I clean my brew group (brew unit/central unit)? click to open/closeopen and close answer
  • The brew group, sometimes referred to as the brew group or central unit, is the grey or black mechanism inside the machine where your coffee is brewed. It is easily removable, and it should be cleaned at least once a week. To clean it, follow these instructions:

    1. Make sure the machine is not in the initial start up process or halfway through a brewing cycle. Wait until it is ready to brew.
    2. Open the service door on the machine and remove the drip tray and dump box.
    3. Remove the brew group by pressing/pushing (depending on your machine) on the part that says “Press" or "Push”. Pull firmly and straight out.
    Note: Be cautious not to break the brew group. Also be aware of the door of your machine as it can break as well.
    4. Rinse the brew group thoroughly under clean, flowing water.
    Note: Do not use soap – this will remove important lubrication in the brew group. Also, do not put the brew group in the dishwasher – it can cause it to warp and not fit properly back into the machine (a new brew group can cost $100 or more).
    5. At the top of the brew group, you will see a black stem-like object that is about the width of a pencil. You will notice a large orange o-ring beneath the stem, look below the o-ring and you will see the upper filter screen at the end of the cylinder-shaped piece. It is flat and about the diameter of a silver dollar. With the top of the stem facing you, turn the stem counterclockwise. Hold the screen steady as you continue rotating the stem counterclockwise until the screen is free.
    6.Give the screen a thorough cleaning. Hold it up to the light and make sure you can see most of the holes. DO NOT use a pin to clear out any clogs. This can increase the size of the holes, causing future clogs.
    7. Reattach the upper filter screen by turning the stem clockwise. DO NOT OVERTIGHTEN- FINGER TIGHT ONLY.Make sure that the filter screen is snug but not too tight. This can strip the small nut in the stem.
    8. Pat the brew group dry with a clean cloth. Again, be careful not to wipe off the lubrication on the internal parts.
    9. Slide the brew group back into its place in the machine. Press it in firmly until it clicks into place.
    10. Replace the drip tray and dump box.

    Perform this about once a week and your machine should stay clog free!

    Comments (2)


    04/02/09 at 10:49 AM by TechStarS S
    Please note: The Gaggia Platinum models do not have removable brew group components, and are only able to be rinsed off.

    03/22/09 at 11:49 AM by Paul Ballard
    My Gaggia Swing has a different brew group than you've described. No pencil like stem to turn. You sure you've got the right machine here?

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Question Submitted by Tech Kathy
What do I do if my machine is stuck in a rinsing cycle? click to open/closeopen and close answer
  • Sometimes the machine will get caught in a rinsing cycle if it does not register that enough water has passed its flow meter. Please follow the advice below to solve this problem:

    • Allow the machine to continue rinsing.
    • Do not turn the unit off.
    • Do not let the water run out or run low.
    • Do not remove the water tank.
    • Leave the machine in the rinse cycle for 30-40 minutes. It should finish the rinse cycle automatically.
    If the machine does not finish the rinse cycle automatically, there may be a problem with the digital control of the machine or with the flow meter sensor. Please call us to set up a repair.

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Question Submitted by Tech Kathy
I have descaled my machine but the “Descaling” message will not go away click to open/closeopen and close answer
  • The machine determines when it needs to be descaled based on its internal cup counter. There is no built-in sensor to detect scale buildup, so this message will need to be reset. Please follow the instructions below to get rid of the message.

    Solution 1

    Most machines with a digital display can easily have this message reset by pressing and holding the ESC button for 10 seconds.

    Solution 2

    For some models, you must use the menu to reset the descaling signal. Follow these steps:

    1) Enter the menu mode
    2) Scroll up/down until you find an option that says “signal descale” or “signal decalcify”
    3) Enter this menu option and change it from “no” to “yes”
    4) Exit the menu and the descale message should be gone

    Comments (2)


    04/17/09 at 09:09 AM by Kathy Smith
    Press and hold the "Menu/Ok" button until you see the words "Energy Savings" and directly below "Rinsing". You can then navigate using the cup keys.

    04/13/09 at 12:38 PM by Alfredo Bautista
    how do you get to the menu section?

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Question Submitted by Tech Kathy
Why won't my brew group come out? click to open/closeopen and close answer
  • The most common reason that this happens is because the machine has been turned off or lost power during a brewing cycle. It will also happen if any piece (dreg drawer, drip tray etc) of the machine has been removed or the service door has been opened during a brewing cycle. To fix the problem, follow these steps:

    Note: You will need a #1 Philips screwdriver

    1.) Open the door on the machine and remove the drip tray and dredge drawer.
    2.) Locate the nickel-sized hole in the brew group. It will have an "N" next to it. Directly to the left, you will see another hole about 1/3 of the size of the first. Directly behind this hole, or about an inch up depending on the position the machine was stopped in you will see a single Phillips-head screw. You may have to look around the side of the brew group to locate the screw, as it is not always visible from the smaller hole.
    3.) Remove this screw; it holds a small coupling water inlet to the brew group (it is similar looking to a tobacco pipe).
    4.) Remove the brew group by pressing/pushing (depending on your machine) on the part that says “Press" or "Push”. Pull firmly and straight out.
    Note: Be cautious not to break the brew group. Also be aware of the door of your machine as it can break as well.
    5.) With the brew group out, remove the small coupling water inlet (tobacco pipe) that is probably still stuck to your machine.
    6). Reinstall it in the brew group as it was before. Make sure the screw is installed snugly but not too tight.
    5.) Turn the brew group around so you are facing the back. Now imagine what a check mark looks like, the top we will call position A (longer part of the checkmark), and where the checkmark ends (the smaller portion) is point B. You will notice what looks like a large checkmark where the coupling water inlet is located. The water coupling can slide up and down in this checkmark opening. The water coupling should be in the B position.

    REINSTALLING THE BREW GROUP
    To do this, the gears will have to be reset to the start position. In order to do so, you will have to bypass the three micro-switches (Brew Group, Dump Box and the Door switch).

    Bypassing the micro switches:

    1.) Looking at the backside of the brew group, (not the side that says "Push" or "Press"), you will notice something fin-like or nose-shaped. This piece fits into a keyhole or coin slot-like slot in the machine and that is where the brew group micro-switch is located. Take something like an index card, envelope, or folded up piece of paper, and insert it into that keyhole so that it will trick the machine into thinking that the brew group is installed. Start the piece of paper at the top of the slot and slide it to the bottom of the slot. The paper should be thick enough so you can let go and it will remain in place. Leave this object in there until the following steps are complete.
    2.) WITHOUT putting the brew group back into the machine, reinstall the drip-tray and dredge drawer and close the door.
    3.) Now you can then turn the machine ON. At this time the gears will begin moving until they return to the correct start position.
    4.) At this point remove the object from the keyhole position and you can now reinstall the brew group. If the brew group does not go back in correctly, try a few more times. The machine will return to its home position.
    Note: The two large spokes of the brew drive shaft should be in the up position.


    At times, the gears in the brew drive assembly will not complete the cycle to the proper start position for different reasons. Some of the reasons are:

    • Brew group jammed or blocked.
      Note: A jammed or blocked brew group can happen when the brew group starts the cycle but doesn’t finish it.
    • Either one of the micro-switches in the brew drive has gone bad.
    • Brew drive motor failure.
    • Broken teeth on either of the brew drive gears.
    • Dirty brew group, covered by coffee grinds.
    • Brew group or gears not lubricated.
    • Connections to the board from brew drive assy., or motor have gone bad.

    Comments (1)


    09/14/09 at 11:48 PM by melitta marr
    You said "The water coupling can slide up and down in this checkmark opening" Mine is stuck in B and won't slide. Why? HOw can I make it move to B?

    Add A Comment


Question Submitted by Tech Kathy
Why does my machine tell me to fill the beans when the hopper is full? click to open/closeopen and close answer
  • There are several possible causes of this problem. Please follow the advice below to solve it.

    1) If you have a new machine, it is totally empty. You will need to run the grinder 2-3 times before it fills up with enough ground coffee to begin brewing.

    2) Oily, flavored, or frozen/refrigerated beans can get stuck in a new machine. We recommend using a lighter roast or a roast with a low sheen on the bean surface. We do not recommend using flavored beans. Frozen/refrigerated beans should be thoroughly thawed before being added to the bean hopper.

    3) Oily, flavored, or frozen/refrigerated beans can cause your grinder to clog. There is a small chute that leads from the grinder located in the back of the machine to the brew unit in the front. This is the area that becomes clogged. To clean the grinder, follow these instructions:

    1. Remove the water reservoir, turn off and unplug the machine.
    2. Take the cover off of the bean hopper and vacuum out beans.
    3. Remove the three Phillips head screws that are in the bean hopper.
    4. Lift up the bean hopper and set aside.
    5. Open the front door; remove the drip tray and the brew group.
    6. Remove the rubber gasket from the top of the grinder area.
    7. The grinder is made up of two pieces. The inner piece has four tabs that the rubber gasket sits on. The outer piece has teeth in a ring on the exterior covering ½ the circumference.
    8. Rotate the outer ring 180 degrees counterclockwise. You should be able to lift off the inner ring. There is a red spot on the outer collar which should now be facing the 9 0’clock position when you are at the front of the machine.
    9. Vacuum out all the beans and ground coffee. If possible, use a small pipe cleaner to get grounds out of the “pathway” going to the front of the machine. It is located on the floor of the grinder at about the five 0’clock position.
    10. Above the central unit there is a gray triangular tab, which is attached to a door on a hinge. Pull down on the triangle – coffee grounds may come out. Look above the trap door and you will see the other end of the chute. Vacuum out the chute and clean with a pipe cleaner.

    Reinstalling:

    1. Drop the inner burr onto the grinder with the tab that has the red and blue marks facing the right hand side of the machine at approximately the three o’clock position.
    2. Rotate the outer collar so that the red mark lines up the red/blue marks on the inner burr.
    3. Reinstall the rubber gasket that goes over the grinder, the slots in the gasket line up with the four tabs of the outer burr.
    4. There is a straight piece located directly to the right of the grinder. This is your dosage control. There is a piece that can slide backwards and forwards on this dosage arm. Push this arm all the way to the back of the machine.
    5. Install the bean hopper. Set the knobs in the bean hopper to #0 on the grind setting knob. Set the doser knob all the way to the plus setting. You may have to rotate one or both of the knobs, a small amount, to get the bean hopper to set down on its supports.
    6. Install the three screws.
    7. Put the reservoir back.
    8. Fill the bean hopper with a cup of beans and plug in and turn on the machine.
    9. Reinstall the central unit and the drip tray.
    10. Once the machine warms up, hit the small coffee button. When the grinder comes on set the grind setting to six. You may have to hit the small coffee button twice or three times before the machine will make a cup of espresso.

    Comments (1)


    12/28/08 at 03:40 PM by Holly Finazzo
    Following these instructions remedied the issue for me...I only wish that I knew about the specific types of beans that are recommended/not recommend.

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Question Submitted by Adam Dean
Why is my machine leaking water all over my counter? click to open/closeopen and close answer
  • There are several possible causes of this problem. Please follow the instructions below to solve it.

    Solution 1

    The most common solution to this problem is to clean the drain area behind the brew group. to do so, follow these instructions:

    1. Open the machine’s service door
    2. Remove the brew group by pressing/pushing (depending on your machine) on the part that says “Press" or "Push.” Pull firmly and straight out.
    3. Locate the drain area behind the brew group.

    Click here for a PDF diagram

    4. Clean out the coffee grounds in the drain areas noted in the diagram.
    5. Replace the brew group.
    6. Close the service door.

    Solution 2

    Another common solution to this problem is to clean two key parts of your brew group, called the “check ball” and the “upper filter screen.” To clean them, follow these instructions:

    1. Remove the brew unit, drip tray and dreg drawer and set these items aside.
    2. Look at the back wall of the machine with the door open. You will see an off white spout with two “o-rings” on it. The o-rings may be black or orange It is located behind the area where the brew unit usually sits. The spout is slightly recessed into unit.
    3. The area below this spout is a drain area. Stick your finger directly to the right of the spout and point down. Your finger will disappear behind a small plastic shield. This area may be filled with ground coffee mixed with water.
    4. Thoroughly clean this area of any coffee.
    5. Insert the drip tray only into the machine. You will notice that there is a part of the drip tray that rests directly underneath this drain area. Make sure water can flow freely from the drain area into your drip tray.

    Solution 3

    If the first two solutions do not solve the problem, you may need to inspect the upper filter screen. Follow these steps:

    1) Remove the brew group.
    2) At the top of the brew unit, you will see a black stem-like object that is about the width of a pencil. Use your fingers to begin to loosen the screen that is attached at the base of the stem. With the stem facing you, turn the stem counterclockwise. You will notice a large red o-ring beneath the stem, look under the o-ring and you will see the upper filter screen. Hold the screen steady as you continue rotating the stem counter clockwise.
    3) Remove the upper filter screen and look at the stem of the screen. If there is a brass-knurled nut on the stem, unthread it and set the parts aside. You will need to call us to purchase a new brew unit stem (this is a common and affordable replacement part). The small nut should be in the stem portion.
    4) Grab the stem firmly and pull. It will come out of the brew group. There are 2 tabs that resemble rabbit ears. Look between these for a brass nut. If it is not there, it may be at the end of the shower screen stem. If you are missing the nut all together, you may have accidentally discarded it when dumping your grounds container. Please call us to order a new (also a common and affordable replacement part).
    5) If the knurled nut is still in the stem, check the threads on the upper filter screw and make sure they are not stripped. If they are, please call us for a new screw.
    8) Insert the stem back into the brew group.
    9) Reinstall the upper filter screen and tighten it back into place using your finger (DO NOT USE THE BREW UNIT KEY). When it does not tighten anymore, it is in place. Using your finger prevents over tightening and prevents the nut from coming out of the stem.
    10) Install the brew group into the machine and begin making coffee.

    SOLUTION 4

    If all other solutions have not worked, you may have a leak near the reservoir. If your machine is leaking down the back of the machine when you install your reservoir, you may need to replace a small grommet. Follow these steps:

    1) Remove the water reservoir and set it aside. Unplug the machine and turn it off.
    2) Locate a small grey grommet protector directly beneath the water reservoir. It is a hard grey “O” shaped piece with a hole in the middle. This piece is held onto the machine with three tabs.
    3) Place a flat blade screwdriver between the machine and the grommet protector. Gently lift up and the piece will pop off.
    4) Underneath will be a thick, soft rubber piece. This is the grommet. It creates a seal between the machine and the water reservoir. Inspect this piece, and if it is dirty, clean it and replace it. If it is cracked or worn, please call us to order a new grommet.
    5) Reinstall the grommet and place the grommet protector over it. Push down with your hand to snap it back into place.
    6) Replace the reservoir and fill it with water. Make sure there is no further leak.

    Solution 5

    If you have tried all of the above solutions and the problem is still not resolved, please call us to set up the machine for a repair. We are an authorized repair center and can accept your machine for a repair.

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Question Submitted by Adam Dean
Why has my coffee flow become reduced/stopped altogether? click to open/closeopen and close answer
  • There are several possible causes of this problem. Please follow the instructions below to solve it.

    Solution 1

    The most common solution to this problem is to clean two key parts of your brew group, called the “check ball” and the “upper filter screen.” To clean them, follow these instructions:

    1. Remove the brew group from the machine.
    2. Remove the upper screen by turning the stem. Turn counter-clockwise to  loosen the screen..
    3. Remove the rubber tube (which resembles a trumpet) and slanted plastic support from the brew group. It is held on by 2 Phillips head screws and secures the trumpet to the brew group.
    4. Remove the two Phillips head screws that are on the triangular shaped plastic mount. These are on a cross piece at the small end of the soft rubber trumpet.
    5. Slowly remove the plastic mount from the brew group (BE CAUTIOUS: attached to this piece is a spring with a plastic check ball at the end).
    6. Clean all pieces.
    7. Reinstall the spring with the check ball facing out of the plastic mount. The spring’s smaller end should follow the ball. The larger end should still be visible.
    8. Reinstall the plastic mount into the brew group.
    9. Attach the rubber tube onto the plastic mount.
    10. Attach the slanted plastic mount that holds the larger end of the soft rubber trumpet to the brew group.
    11. Reinstall shower screen. DO NOT OVERTIGHTEN- FINGER TIGHT ONLY
    12. Reinstall the brew group into machine.

    Solution 2

    If Solution 1 does not solve the problem, you may need to clean and recalibrate your grinder. The grinder may, in some cases, require calibration after periods of normal use. To re-calibrate your grinder, follow these instructions:

    1. Remove the water reservoir and turn off the machine.
    2. Take the cover off of the bean hopper and vacuum out beans.
    3. Remove the three Phillips head screws that are in the bean hopper..
    4. Lift up the bean hopper and set aside.
    5. Open the front door; remove the drip tray and the brew group.
    6. Remove the rubber gasket from the top of the grinder area.
    7. The grinder is made up of two pieces. The inner piece has four tabs that the rubber gasket sits on. The outer piece has teeth in a ring on the exterior covering ½ the circumference.
    8. Rotate the outer ring 180 degrees counterclockwise. You should be able to lift off the inner ring. There is a red spot on the outer collar which should now be facing the 9 0’clock position when you are at the front of the machine
    9. Vacuum out all the beans and ground coffee. If possible, use a small pipe cleaner to get grounds out of the “pathway” going to the front of the machine. It is located on the floor of the grinder at about the five 0’clock position
    10. Above the central unit there is a gray triangular tab, which is attached to a door on a hinge. Pull down on the triangle – coffee grounds may come out. Look above the trap door and you will see the other end of the chute. Vacuum out the chute and clean with a pipe cleaner.

    Reinstalling:

    1. Drop the inner burr onto the grinder with the tab that has the red and blue marks facing the right hand side of the machine at approximately the three o’clock position.
    2. Rotate the outer collar so that the red mark lines up the red/blue marks on the inner burr.
    3. Reinstall the rubber gasket that goes over the grinder, the slots in the gasket line up with the four tabs of the outer burr. 4. There is a straight piece located directly to the right of the grinder. This is your dosage control. There is a piece that can slide backwards and forwards on this dosage arm. Push this arm all the way to the back of the machine.
    5. Install the bean hopper. Set the knobs in the bean hopper to #0 on the grind setting knob. Set the doser knob all the way to the plus setting. You may have to rotate one or both of the knobs, a small amount, to get the bean hopper to set down on its supports.
    6. Install the three screws.
    7. Put the reservoir back.
    8. Fill the bean hopper with a cup of beans and plug in and turn on the machine.
    9. Reinstall the central unit and the drip tray.
    10. Once the machine warms up, hit the small coffee button. When the grinder comes on set the grind setting to six. You may have to hit the small coffee button twice or three times before the machine will make a cup of espresso.

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Question Submitted by Peggy stock
Can I turn off energy savings mode? click to open/closeopen and close answer
  • Unfortunately, that is a safety feature and therefore there is no way to turn it off. You can adjust the amount of time before energy savings will turn on, but the longest period you can program it for is 3 hours with the minimum being 15 minutes. Below you will find some information to review for additional assistance to get your machine to perform the way you would like.

    See page 37 on your manual:

    Programming the machine to switch on and off.
    The machine can be switched on and off automatically without the user’s intervention. You can program only one time for the machine to go on and one time for it to go off. Note: this function is enabled only if the on/off switch (7) is positioned on “I” (on). • press “ ^ ” or “ v ” to select the function: ON/OFF TIME and enable it by pressing “MENU/OK”. • Select the hour when you want the machine to go on by pressing “ ^ ” or “ v ” and memorize by pressing "MENU/OK”. ON/OFF TIME ON 7:30 then press “ ^ ” or “ v ” to set the minutes and memorize the setting by pressing “MENU/OK”. • Select the hour when you want the machine to go off by pressing “ ^ ” or “ v ” and memorize by pressing “MENU/OK”; ON/OFF TIME OFF 9:30 then press “ ^ ” or “ v ” to set the minutes and memorize the setting by pressing “MENU/OK”. Warning: if the on/off time settings coincide, the machine will ignore both. After the times have been set, the clock must be activated in order for the function to work.

    Activating the automatic on/off function
    Note: activating this function makes sense only if you have already set the on/off times. • Press “ ^ ” or “ v ” to select the function: CLOCK enable it by pressing “MENU/OK”. • The display will show: CLOCK OFF In this case pressing “MENU/OK” will deactivate the function. Choose to activate the function by pressing “?” or “?” and when CLOCK ON appears, memorize the setting by pressing “MENU/OK”. When you exit the programming mode, the machine will check the set parameters. If the current time falls within the set deactivation time, the display will indicate: ENERGY SAVING
    Note: during the set deactivation period, the machine can be restarted at any time by pressing “MENU/OK”. Later, to deactivate the machine again, go into the programming mode by pressing “MENU/OK” and exit immediately by pressing “ESC”."

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Question Submitted by Michael Yard
Why does my machine keep asking me to empty the dump box? click to open/closeopen and close answer
  • Your machine is designed to count how many shots you’re brewing and then tell you to empty the dump box when it reaches the maximum shot count. The machine does not weigh the dump box or use any sensors to verify if it is in fact full, so if you empty the dump box before it asks you to, it will continue counting.

    For example, if it reads "empty dump box" when there is only one puck in there, then you simply need to reset the machine so it can begin counting your shots properly. To do this, just remove the dump box while the machine is on and giving you the "empty dump box" message. Then, leave it out for about 30 seconds so that the machine knows to reset the count to 0. Finally, replace the dump box and the message should go away.

    If this does not solve the problem, contact us and we will help you test the micro switch to make sure it is working properly.

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Question Submitted by Michael Moore
What is the warranty on refurbished machines? click to open/closeopen and close answer
  • Refurbished machines, excluding Capresso models, come with a six-month warranty covering limited parts and labor through Whole Latte Love. Before a machine can be offered through the Outlet, our technical staff carefully inspects it to ensure it is in perfect working order, so you can always be sure you’re getting the best in quality and performance. Each refurbished machine comes complete with all components that are necessary for proper use.

    Capresso refurbished machines come with a full one-year warranty and all repairs will go directly through the manufacturer. Before these machines were made available for resale, Capresso’s own technicians carefully inspected each machine to ensure it is in perfect working order. Each refurbished Capresso machine comes complete with all the accessories that normally come with a new product.

    For more information on our refurbished machines, please read the article linked below and visit the Whole Latte Love Outlet.

    Whole Latte Love Refurbs

    Whole Latte Love Outlet

    Comments (1)


    09/28/09 at 08:10 PM by rino venditti
    my machine says "ventilate" every once in a while, and i have to run hot water for a while, sometimes 2 cups before it is ready. why?

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Question Submitted by deborah lamkin
how do I get stronger shots? click to open/closeopen and close answer
  • In order to get the maximum strength/flavor from your machine, follow these steps:

    1. Depending on your machine, increase the fineness of your grind by changing your grind setting to a low number or small dot.
    2. Reduce the water volume to 1 oz.
    3. Adjust the amount of ground coffee used for each shot (up to 9 grams at the maximum setting).
    4. If you want to brew more than 1 oz, press the brew button twice and the machine will go through 2 brew cycles automatically.

    How to Get the Most from your Super Automatic

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Question Submitted by Tony Thoensen
What's the difference between the Saeco Talea and the Gaggia Titanium? click to open/closeopen and close answer
  • The Talea Ring Plus has a one-year manufacturer’s warranty, which covers shipping back to the customer and limited parts and labor.

    Apart from the fact that an extended warranty is available for the Titanium, these machines offer similar features. The Talea and Titanium have very different aesthetics, but they both have top-of-the-line programming options and brewing components.

    One big difference between them is that the Talea has a ceramic disc grinder, which offers a quieter grind and less heat build up. However, the Talea offers 3 grind settings while the Titanium offers 18, so you have more adjustment capability with the Titanium.

    These machines also have different designs when it comes to frothing and steaming. The Titanium comes with an auto frother, which siphons the milk through a hose from your container, then steams and froths the milk and dispenses it into your cup. With the Talea, you pour your milk into the Milk Island (included with the Talea Ring Plus and optional with the Talea Giro), and the machine takes care of steaming for you. You simply pour it into your drink when it is complete.

    Another distinction between the Titanium and the Talea Ring Plus is slight differences in programmability. Both machines offer strength, volume and temperature control and are designed for ease-of-use, but the actual navigation is different. The Titanium is programmed similarly to the way you program the radio stations in your car, you just hold the button down until you see the amount of liquid you want in your cup. From then on it will remember your preferred volume. The Talea has a menu that controls this for you and doesn’t change anything until you go through the menu to alter it.

    Comments (1)


    01/01/09 at 11:30 AM by Karen Frank
    This comparison just the kind of prodict info I find useful; talking about what the machine[s] are like, and how they can be expected to work. Thanks

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Question Submitted by Michael Grixti
How do I get rid of the ventilate message? click to open/closeopen and close answer
  • "Ventilate" simply means that there is an air pocket caught in the system and running water through it can fix the problem. When the ventilate message appears, you will need to run hot water through your steam/hot water wand as if you were going to fill your cup with hot water. If the message does not go away after doing so, you will have to run hot water through your wand continuously into an empty container (emptying one full water reservoir if not more). Once your display screen reads "Select Product, ready for use," you will be ready to brew delicious coffee again.

    Comments (1)


    04/12/09 at 09:39 AM by Gerry Beronja
    The secret as learned from WLL support: use Durgol special decalcifier. Had been using powder stuff. First time with Durgol, it took chunks of scale!

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Question Submitted by Rob O'Keefe
Release water before steaming milk click to open/closeopen and close answer
  • Add A Comment


Question Submitted by susan levine
My brew unit is squealing click to open/closeopen and close answer
  • This is an issue of lubrication.  The brew unit needs to be lubricated with food edible grease.  This will solve the problem of the squealing brew unit.  You can purchase this product by calling us at 1-888-411-5282 and asking for a tube of Petro Gel grease.

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Question Submitted by
My machine says to add water but there is still water in the tank click to open/closeopen and close answer
  • This happens because there is a magnet in the reservoir that detects when more water needs to be added. It is set about halfway down the reservoir. This protects against the reservoir running dry and causing vaporlock in the machine. This low water sensor is a standard safety feature on all super automatic espresso machines.

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Question Submitted by
The steam wand is leaking, is this normal? click to open/closeopen and close answer
  • Solution 1

    Most likely, the machine is having trouble completely sealing its steam valve due to some sort of blockage. Follow these steps for descaling:

    1. Mix the descaling solution according to the directions on the container.
    2. Add the solution to the machine’s empty water tank.
    3. Enter the menu mode. Scroll up and down until you find "descale" and hit ent. The machine will now say "descaling open knob"
    4. Place a large container under the steam spout and open the steam knob.
    5. The machine will now go through a descaling cycle. It will let out a little water from the wand, then the coffee spout. It will continue to do this for about 30-40 minutes. DO NOT remove the water tank or anything else from the machine until this cycle is finished.
    6. When the machine is done, it will read “descaling finished, close knob.” Close the knob and remove the water tank.
    7. Thoroughly rinse the water tank and fill it with clean water. The machine now will say “Rinse machine, fill water tank.”
    8. Place the water tank back on the machine. Now the machine will flush itself out thoroughly. It will read “Rinse machine, press key.”
    9. Place a large container under the spout again and press the ent button again.
    10. The machine will now read “Rinse machine, open knob.” Open the knob and the machine will begin the rinsing cycle.
    11. The machine will now read “Machine is rinsing.” The machine will flush out any remaining descaling solution. This will take a few minutes.
    12. Finally, the machine will read “Rinsing finished close knob.” Close the steam valve.Note: In some cases, the machine may now read “Ventilate.” If it does not read “Ventilate,” you can skip the next 3 steps and turn off the steam valve.
    13. If it reads “Ventilate,” press the hot water button (it looks like a raindrop) once. The message on the screen will not change. This is normal.
    14. Now open the steam knob and allow water to flow freely from the steam wand into a large container. The screen should now read “Hot water, Ventilate.”Note: You may need to run a full reservoir of water or more through the machine until this message reads only “hot water.”
    15. As soon as the screen reads only “hot water,” turn off the steam valve.
    Your machine will now warm up and you are ready to brew again.

    Solution 2

    If solution 1 did not work, it is likely that you need to have the steam valve replaced. Please call us to set up a repair.

    Comments (1)


    11/07/09 at 11:37 AM by Jenna Kammer
    The machine says Hot Water Close Knob. What does this mean?

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Question Submitted by David Weisbach
Can I make a double espresso with the by-pass doser? click to open/closeopen and close answer
  • You make the second shot separately as you suggested. The by-pass doser can accept up to 9 grams of coffee which is 2 grams more than a "standard" single shot of espresso. You can automate the double shot brewing with whole bean by pressing the brew button twice. The Syncrony will then run 2 consecutive brewing cycles.

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