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Cleaning & Maintenance (1) |  Troubleshooting (8) |  all expert answers (9)

Expert Answers

Question Submitted by maureen c
What does a flashing LED while making coffee mean? click to open/closeopen and close answer
  • It means that either the coffee has been ground too finely or that the flowmeter is not working properly. For further assistance, call Whole Latte Love at 1-888-411-5282.

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Question Submitted by maureen c
What should I do if the programmed doses are not constant? click to open/closeopen and close answer
  • First of all, check the saturation of the groups; the flowmeter should also be checked for possible obstructions (in which case the impeller will not turn), or the flowmeter field sensor may not be functioning properly. Lastly, check the wire transmitting the signal from the keypad to the brain. For further assistance, call Whole Latte Love at 1-888-411-5282.

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Question Submitted by maureen c
How can I prolong the life of the pump? click to open/closeopen and close answer
  • First of all by making sure that it is never turned on without water (even a few seconds may affect its reliability). It's also important that the water does not contain impurities which might make the pump seize up or cause noisy functioning. For further assistance, call Whole Latte Love at 1-888-411-5282.

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Question Submitted by maureen c
If the expansion valve leaks water what should I do? click to open/closeopen and close answer
  • If the water leaks when the pressure is 11 - 12 BAR this is normal, otherwise the expansion valve will need to be adjusted. For further assistance, call Whole Latte Love at 1-888-411-5282.

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Question Submitted by maureen c
How should the expansion valve in the drain box be adjusted? click to open/closeopen and close answer
  • While the coffee boiler is heating up you'll see the needle rise on the pressure gauge; when it gets to about 11 - 12 BAR turn the cap on the valve so that this maximum pressure is maintained on the pressure gauge. Turning it clockwise increases the pressure, anti-clockwise reduces it. For further assistance, call Whole Latte Love at 1-888-411-5282.

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Question Submitted by maureen c
What levels should be shown on the pressure gauge for the coffee machine to work correctly? click to open/closeopen and close answer
  • The steam pressure gauge should reach a maximum of 1.5 BAR. This makes an optimal flow of steam possible. The pressure gauge of the boiler should show 9 BAR when the pump is on; during normal functioning the pressure may vary from a minimum equal to the mains pressure, to a maximum of 12 BAR. For further assistance, call Whole Latte Love at 1-888-411-5282.

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Question Submitted by maureen c
How is saturation of the groups performed? click to open/closeopen and close answer
  • This is best done with the machine turned off and with limited water pressure (usually the mains pipe pressure is sufficient). With the machine off, the coffee boiler can fill up with mains water. Above every brew group there is a bleed screw which is for releasing the air from inside the group. This operation should be performed one group at a time. For further assistance, call Whole Latte Love at 1-888-411-5282.

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Question Submitted by Adam Dean
How sensitive is the adjustment of the thermostat? click to open/closeopen and close answer
  • The thermostat adjustment should be fairly sensitive. It should take abiut a quarter tuen to make a difference. It is a fairly easy thing to adjust. I can give you a number for 24 hour help and the link to the website to help you out. Let us know if you have any more questions.

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Question Submitted by Adam Dean
How do you adjust the thermostat of the coffee boiler? click to open/closeopen and close answer
  • The adjustment screw is positioned under the cover (black); turn it clockwise to increase the temperature and anti-clockwise to reduce the temperature. For further assistance, call Whole Latte Love at 1-888-411-5282.

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