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Question Submitted by Adam Dean
When making frothed milk drinks, the milk will not foam. How can I fix this? click to open/closeopen and close answer
  • To fix this, ensure that the Cappu Air valve is operating properly. If you need further assistance, call ESI at 1-800-310-5710.

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Question Submitted by Adam Dean
After milk is processed, it's not hot enough. What can I do to fix this? click to open/closeopen and close answer
  • First, ensure that the 3-ring restrictor is installed and free of clogging. Next, ensure that steam pressure is not above 1.6 bar. If you need further assistance, call ESI at 1-800-310-5710.

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Question Submitted by Adam Dean
The CT2 in my machine is not pulling milk for steaming and frothing. What can I do? click to open/closeopen and close answer
  • First, ensure that the tube and restrictor are not kinked or clogged. If the tube is free of obstructions, ensure that the steam valve is operating properly. If you need further assistance, call ESI at 1-800-310-5710.

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Question Submitted by Adam Dean
Too much coffee in the brew chamber or misalignment is causing the o-ring to fail. How do I fix this click to open/closeopen and close answer
  • To fix this, ensure that the brew chamber is not overfilling with coffee. If the o-ring continues to fail, check the upper piston o-ring groove for coffee build-up. Finally, ensure that the upper piston o-ring thumbscrew is not overly tightened. If you need further assistance, call ESI at 1-800-310-5710.

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Question Submitted by Adam Dean
The piston o-ring does not seal against the sidewall of the brew chamber. How can I fix this? click to open/closeopen and close answer
  • To fix this problem, try checking that the upper piston o-ring groove is free of coffee build-up. Next, try increasing "Press" in program parameter. Finally, ensure the brew chamber is not overfilling with coffee. If you need further assistance, call ESI at 1-800-310-5710.

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Question Submitted by Adam Dean
The power print board will not receive the signal that the door has closed. What can I do? click to open/closeopen and close answer
  • The machine "knows" a cleaning has been achieved when the grounds container door has been opened and closed. If the door micro-switch is faulty, the power print board will not receive the signal that the door has been opened and closed. To fix this, ensure that the metal tab on the grounds container door is actuating the micro-switch. If the message does not go away, check the grounds container door micro-switch. If you need further assistance, call ESI at 1-800-310-5710.

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Question Submitted by Adam Dean
My logic board is not receiving a pulse signal from the flowmeter field. How can I fix this? click to open/closeopen and close answer
  • There are four things that you can try to fix this problem. First, try cleaning the upper piston microsieve. If this doesn't work, check that the mains valve is operating properly. Next, check that the coffee valve is working properly. Finally, check that the flowmeter is working properly. If you need further assistance, call ESI at 1-800-310-5710.

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Question Submitted by Adam Dean
The grounds container in my Franke machine is full of water. What can I do to fix this? click to open/closeopen and close answer
  • There are three things you can try to resolve this issue. First, check the upper piston o-ring for cuts or excessive wear. If the piston o-ring is in tact, ensure the coffee valve discharge tube is not clogged. Finally, check that the brew chamber is not overfilling with coffee. If you need further assistance, call ESI at 1-800-310-5710.

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