The light on my milk island remains red consistently, even when the carafe is placed completely down. I've had the...

The light on my milk island remains red consistently, even when the carafe is placed completely down. I've had the machine for two years, never had a problem. I clean the carafe after every use.
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There is a small raised area on the Milk Island base. In the center of this raised area is a small button. If you press the small button does the light turn green or turn off? You can also remove the Milk Island base and make sure that the brass contacts are clean.
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