I have only had my Academia for a few weks. I purchased a reconditioned model. While it is making great drinks and my...

I have only had my Accademia for a few weeks. I purchased a reconditioned model. While it is making great drinks and my whole family LOVES it, it seems that the "add bean" message is not working. Up to now, we have been experimenting with different beans, and I've added beans when the bean level was getting low, or when I could tell by the grinder sound that the beans were getting low. Today, I brewed a coffee knowing that there were not enough beans in the hopper and the machine went through the whole grinding
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Are/have you used beans that are a bit oily? An oilier bean can leave some build up in the grinder and trick the torque sensor into thinking there are still coffee beans being ground when there are none.
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No - we've been careful about doing that. Mostly we've used Filicori Zecchini Gran Crema Forte and have also used some beans custom roasted from a local shop. Staying in the medium to medium/dark roast.
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Is there something we can do from home to correct this?
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