While a damp or wet puck is to be expected when using the pressurized filter baskets, it is typically symptomatic of either too fine a grind/too much tamping pressure or, alternatively, too coarse a grind/too little tamping pressure. In either case, the puck is dried out when the highly pressurized water behind it is drained into the drip tray through the 3-way solenoid. With the pressurized filter basket and too densely packed a puck, air can't flow back through the coffee fast enough to drain it of water. With too little tamping pressure, there simply isn't any suction or pressure to let that happen. I hope this long winded reply helps!