Thank you for the question. We do have a restocking fee if the item is returned. Although, addressing the issure if the machine is to hard to use. I have walked many people through the use of this machine. The machine can come off as very difficult to use with all the functions on it. I can assure you that once it is in front of you it can be quite simple after you have used it a few times. Remember we are always here and know the machine very well as we use it in our own breakroom. Anyone of us can help you through the operation of the machine if a little help and clarification is needed. You are more then welcome to call me 1-888-411-5282 ext 5198(Shane). I can explain the machine before you even make the purchase. Have a great day!