Yes. Please contact tech support at 1-888-411-5282 option 3
I received my Gaggia Accademia on February 20 of this year and have been very happy. My previous machine was a Saeco Royal Digital Plus. Yesterday, I powered up the Gaggia as usual and pressed the espresso button. The machine went through the typical motions to make my espresso but only dispensed weak-looking water. I checked the bean hopper and it was empty. I assumed that the Gaggia would have notified me long before this point. I refilled the bean hopper and everything was fine.
Just now, I pressed the Cafe button and while the coffee was being dispensed into my cup, the machine ran out of water. A notification was displayed but instead of waiting for me to refill the water so that the rest of the cafe could be made, the machine dumped the puck and I was left with only a half-cup of coffee.
My quite old Saeco never had either issue I have described.
Any thoughts? Should I open a problem ticket with Tech Support so that I can return the machine if these