Steam spewing from the portafilter

So, I've had this machine for a few years. But, recently, it's started occasionally spewing steam from the group head and portafilter. That really makes a mess out of things when I try to make espresso. I've probably not been as diligent about descaling as I should have been - could that neglect cause this and could descaling help fix it? Thanks!

1 Answer

Thank you for your post.  Lack of descaling can cause this issue-I would suggest calling in to our Technical Support team to get some deep cleaning instructions.  Technical Support is available Monday through Friday, 9:00 a.m. to 6:00 p.m., and Saturday, 10:00 a.m. to 3:00 p.m., EST, at 1-888-411-5282, option 3.  Another thing that can cause this is steaming first, and then brewing almost immediately without cooling down the water in the boiler back down to brew temperature-if this is the case, you'll want to either switch to brewing first and steaming second, or run some water through the brew group or steam wand before brewing.

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