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MaggieTech answered the question Gaggia portafilter single spout

Thank you for your post!  We do not have one that we carry, as Gaggia does not make one,      but that doesn't mean there isn't one out there-it would likely be trial and error to find one that fits.

11 months ago
MaggieTech answered the question Steam Leak at coupling to pressurestat

Thank you for your post!  It's possible there might be a small gap-if tightening it down further does not clear up the issue, try a small piece of teflon tape on the threads.  Should that not clear up the issue, send us an email to support@wholelattelove.com with a photo or video of where the issue is so that we can best...

11 months ago
MaggieTech answered the question fair trade organic coffee

Thank you for your post!  I apologize, we are only able to ship to the United States, Canada, and United States territories.       

11 months ago
MaggieTech answered the question Ventilate

Thank you for your post!  To clear the "Ventilate" message, press the hot water button (the one with the raindrop), then open the steam knob with a vessel of some kind underneath it.  The pump will start, and water will begin flowing through the steam wand.  When the screen just says "hot water" on it, close...

11 months ago
MaggieTech answered the question coffe beans empty

Thank you for your post!  Please send us an email with the type of machine that you have so that we can best assist.

11 months ago
MaggieTech answered the question Upfit

Thank you for your post!  It would probably be more cost effective to purchase a new machine-you would need the solenoid valve, a new boiler, and a lot of wiring that we just don't have available as a part to purchase.  

11 months ago
MaggieTech answered the question Old Gaggia upgrade

Thank you for your post!  Essentially, it's just a different way of controlling the water flow that also allows the machine to be back-flushed.  The group valve assembly is still used in the Evolution, Espresso Color and Pure, and is still very reliable and easy to clean.

11 months ago
MaggieTech answered the question Baby Gaggia isn't producing water

Thank you for your post!  I do have one last thing to try before we suggest that it come in for service.  Our video here: https://www.youtube.com/watch?v=N9i-EH7qXOc shows the process for manually cleaning out the boiler.  Give that a try, and if you need to set up a repair, send us an email.     

11 months ago
MaggieTech answered the question Steam Ready Light on Gaggia Classic

Thank you for your post!  The only thing that could be done would be to replace the switch entirely, shown here: https://www.wholelattelove.com/products/main-switch-110-120-volts     

11 months ago
MaggieTech answered the question Replacement part Gaggia

Thank you for your post!  The individual parts for the pannarello wand are not available.  However, if that is all you need, you can purchase this version: https://www.wholelattelove.com/products?utf8=%E2%9C%93&keywords=pannarello  as the parts are interchangeable.    

11 months ago
MaggieTech answered the question Saeco Trevi

Thank you for your post!  Sounds like it should probably come in for service.  Please send us an email at support@wholelattelove.com with your name, an old order number (if you have one), and we can start the process.

11 months ago
MaggieTech answered the question Bosch benvenuto b20

Thank you for your post! I apologize, we do not offer troubleshooting or parts for the Bosch products.  For assistance, please contact Bosch directly at 800-944-2904.

11 months ago
MaggieTech answered the question Manually cleaning a grinder

Thank you for your post.  You can absolutely do that!  Use  our video here:  http://www.youtube.com/watch?v=I3A6O9cMtmI

11 months ago
MaggieTech answered the question Handpresso Gaskets

Thanks for your post!  We do have them in our system, just not on the website.  Please shoot us an email to support@wholelattelove.com, let us know what you need and an old order number if you have one (so we can access your account), and we can set up an order for you.

11 months ago
MaggieTech answered the question Gaggia Titanium grinder problem

Thank you for your post!  Try changing coffee-oilier coffees will often cause this particular issue. If that is not the case, send us a quick email at support@wholelattelove.com with your name and order number, and we can start the repair process.

11 months ago
MaggieTech answered the question Cleaning and calibrating the grinder Gaggia Synchrony Digital

Thank you for your post!  The Syncrony Digital is a little bit different.  Unfortunately, I can't upload the directions here-shoot us a quick email at support@wholelattelove.com, copy and paste this query into the body of the email, and I can send you the correct directions.

11 months ago
MaggieTech answered the question Adjusting brew temp on Expobar Office

Thank you for your post!  It does depend on which Expobar Office you have-send us a quick email with a copy of this question and the type of Expobar Office machine you have, and we'll be able to send you the appropriate instructions.

11 months ago
MaggieTech answered the question Bodum Grinder Parts

Thank you for your post!  We don't carry Bodum parts, as we don't support or service the product, but they do have a tech support number at 800-232-6386.

11 months ago
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