General Questions


Manufacturers may change or update their packaging without notifying their retailers. It's possible that you have the same product you're used to, but it has a new look. Please verify that the product is not simply the same product, only labeled differently.

Items included as part of a bundle, or as a “Gift with Purchase” may be substituted at our discretion prior to shipment.

If what you received is not that same as what you ordered, contact a member of our Customer Service team immediately to report the discrepancy.

All of our coffee sold as “New” is shipped with at least 60 days remaining before reaching its “Best By” date, as listed on the package. This date is a recommendation by the manufacturer.

Coffee marked down as part of a Flash Sale, as Clearance, or otherwise indicated as past the Best By date, may have fewer than 60 days remaining or has already passed its Best By date.

It's possible that the coffee is better suited to different preparation and brewing techniques than you're used to. Our coffee selection is large and it can be easy to choose a product without fully understanding how different brewing techniques affect what pours into your cup. We strongly recommend reviewing our video on the Golden Rule.

We strongly advise trying the smallest available size of any coffee variety before purchasing multi-packs or bulk quantities, as taste is subject to individual preference. Each bag, brick, pod, or unit of coffee is representative of that product’s flavor profile as a whole.

Coffee is a grocery product and is not eligible for return.

Coffee is packaged in a few standard styles:

  • Loose-bag (Ground and Whole Bean)

  • Nitrogen Infused Tin (Ground and Whole Bean)

  • Breathable Can or Tin (Ground and Whole Bean)

  • Vacuum Sealed Brick (Ground-Only)

While the techniques for roasting coffee don't typically change, manufacturers frequently alter how they package their product. If you believe you were sent a product different than what you originally ordered, please see “The Product I Received Looks Different Than What I Ordered!”

Whole Bean coffee is packaged loose and hasn't been vacuum sealed by design. Once roasted, coffee beans will naturally release gases even while sitting unused. Most bags feature a small, one-way “breather valve” that allows air to escape the packaging. This can result in a puffed up bag as these gases build.

The rigors of shipping can press these gases through the valve such that the bag arrives in a tight, brick-like form. Rest assured that these gases will not adversely affect the quality of your drinks.

Coffee is best stored in a cool, dark and dry place such as a cupboard or pantry. Once opened for use, be sure to reseal the tin with its lid, or roll the bag down and clip it shut to minimize direct exposure to light and open air.

We strongly advise against storing coffee in a refrigerator or freezer, as condensation will build on the beans once removed from their cool environment. Freezing beans may force embedded water and oils to the surface of the roasted bean, drying it out. This will adversely affect the quality of your drink.

We make every effort to protect the contents of your order, but you may find that your product's packaging has been dented or punctured while in transit to you.

In most cases, damage to a coffee’s packaging is superficial and causes no adverse effects on the brewed drink. This is because it has remained fully sealed from the manufacturer's warehouse to when it was shipped to your home.

If the grounds or beans have fallen out of their container into the shipping box, please contact Customer Service to report the damaged merchandise.

Many of our coffee makers, grinders, and espresso machines have been tested by their respective manufacturer. Because of this, you may find small amounts of water, water spotting, coffee residue, or coffee grounds on and within NEW products. This is not an indicator that a product has been used or is defective.

Testing is done by the manufacturer to ensure the quality and functionality of your product.

Given enough use, wear and tear parts of your espresso machine or grinder will need to be replaced. Irregular behavior, accidental damages, and machine failures are often remedied by replacing worn out parts with new ones.

How do I Know Which Part to Order?

To ensure that you receive the correct part, either identify it by its Part Number as listed by the manufacturer's parts diagram for your machine, or discuss the issue with a member of our Technical Support Team.

I Received the Wrong Part. What do I do?

  • If you believe that you have received a different part than the one you ordered, the first step is to contact a member of our Technical Support department.

  • In the event that the correct product was ordered but the incorrect product was shipped, we will attempt to recover and replace the part.

  • In the event that you ordered the wrong product for your machine, you will be responsible for replacing it with the correct part.

Can I Return a Part I Ordered?

Parts are ineligible for return or exchange. There are no exceptions to this policy.

We know that value is key when making a purchase. If you find a retailer that has a better advertised price than our website, let us know. We'll do our best to match it. Before placing your order, please fill out our Price Match Request form to submit your price match.

When Do I Request a Price Match?

Price matches must be explicitly requested at the time of purchase. We are unable to honor price match requests placed after the transaction has been processed.

Whose Prices Will You Match?

We will be happy to price match any manufacturer-authorized US Retailer that sells the product in question.

What Items Qualify for a Price Match?

  • Prices can only be matched for identical items from the same market (same model number).
  • Parts or Accessories do not qualify for this program and cannot be price matched.

What if the Item is Not in Stock?

The items being matched must be in stock at the manufacturer-authorized US Retailer with the lower price when the price match is requested.

What Retailers are Eligible for Price Matches?

The price to be matched must be posted on the website of a manufacturer-authorized US retailer. We cannot match prices offered by Wholesalers, non-US Retailers or Retailers operating from outside of the United States. Verbal price matches cannot be honored.

Individual sales quotes provided directly to individual customers, electronically or over the phone, are ineligible for Price Matching.

What About Free Items Included With the Purchase?

  • The price match will be identical to the competitor's offer. Free items will not be included unless they are also part of the competitor's package.
  • Included accessories will be substituted as needed based on product availability.

What About Shipping and Handling, or other Charges?

Additional charges will apply to orders where price matches have been approved and the competing website bills shipping and/or handling, or would be required to charge sales tax.

Why Was My Price Match Declined?

Whole Latte Love reserves the right to decline a price match at our discretion.

Warranty information can be found under the "Product Specifications" block on the product page. Here you can see if the product is covered by warranty, and how long the warranty lasts. Different manufacturers have different warranty fulfillment requirements, so be sure to consult your user manual or contact the manufacturer for more info.

If Whole Latte Love is the warranty holder for your product, the warranty covers parts and labor when sent in for repair. The warranty does not cover issues that are preventable with regular maintenance and care, accidental damages, or shipping to the repair facility. As part of the warranty fulfillment, the repaired item is shipped back to your home at a flat rate.

We encourage you to contact our Technical Support Team for troubleshooting suggestions prior to repair.

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Questions about an Order


Can I Change the Products in my Order?

Orders placed online cannot be altered or adjusted in any way once submitted. Orders placed over the phone with a member of the Sales Team may be altered until they've been processed for shipment. Please contact a member of the Customer Service team for additional information. Should you want to Cancel your order or have it returned to us, please see Canceling an Order.

Intercepting or canceling an order will require additional processing time and can incur additional charges. Cancellations and intercept attempts are not guaranteed.

Can I Change the Address that my Order is Shipping to?

If your order has not been shipped, a member of our Customer Service team can be contacted to change the shipping address for your order. Orders that have been modified in such a way will require more processing time and may incur additional charges. Orders which have shipped cannot have their address changed.

Can I Have My Order Held for Pickup at a UPS Facility?

We're sorry, but you cannot request to have an order held at a UPS Facility. This is to ensure the security of your package and make certain that you receive it.

How can I change which payment method I use to pay for an order?

Orders paid for and processed cannot have their method of payment altered or their balance transferred.

Can I Cancel My Order?

Orders can only be cancelled prior to being processed for shipment. All cancelled orders are subject to a $5.95 processing fee. The cancellation fee will be deducted from the refund for your order.

How Do I Cancel My Order?

Orders eligible for cancellation can only be cancelled by contacting a member of our Customer Service team by phone. If an order has been processed for shipment, it cannot be cancelled.

How Will I be Credited for a Canceled Order?

The balance of a cancelled order will be refunded to the original form of payment(s).

When Will I be Credited for a Canceled Order?

Cancelled orders will be credited in full, minus the processing fee of $5.95. Depending on your financial institution, this refund will be processed and post to the original form of payment within 5 business days of issuance.

Can I Cancel an Order that Has Already Shipped?

No. Once an order has shipped, it cannot be cancelled. When the merchandise arrives, you must initiate a return with a member of our Customer Service team.

I requested that my order be cancelled, but it still shipped out.

When attempting to cancel an order, we will make every effort to cancel or intercept the order. If we are unable to intercept or cancel the order, it is the customer’s responsibility to return the product to us.

How Do I Stop The Order Shipping To Me?

Depending on the shipping method used, you may be able to request that the shipment be rerouted and returned to sender. Please contact Customer Service to request a delivery intercept for your shipment.

Note: If your package can be intercepted, there is a $20.00 rerouting fee to have the shipment returned to our warehouse.

The cost of shipping the package out to you will be deducted from your credit.

What if I Refuse an Order

If you opt to refuse the order upon delivery, the order will be treated as a Buyer's Remorse return. A $20.00 rerouting charge and the original cost of shipping will be deducted from your refund.

You will also be responsible for paying any additional costs or fees associated with returning the product to us (including, but not limited to any additional shipping and/or handling costs, taxes, duties, brokerage or customs clearing fees).

While we strive to keep products in stock, occasionally an item may become temporarily unavailable for purchase.

What If the Product I Want to Order is Out of Stock?

You can contact a member of our Sales Team to pre-order an item to be shipped when the merchandise is back in stock. If the product hasn't been discontinued and we still stock the item, you have the option of receiving a notification via email when the product is back in stock. You can do this by going to the product page in question and selecting the button that says Notify me when this product is in stock.

What if the Product I Want to Order is Discontinued?

If a product you’re interested in purchasing has been discontinued, our Sales Team would love to help you choose another similar product.

The ETA for a Product Suggests It Should be In Stock But it isn’t?

An ETA, or the Estimated Time of Arrival, is the best estimate available to us provided by our vendors and suppliers for when a product will be in stock once more. While these dates are typically accurate, they are subject to change based on product availability.

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Returns and Exchanges


An order within 30 days of purchase may be eligible for return depending on the item. Items such as new or lightly used espresso machines, coffee makers, coffee grinders, and accessories qualify for our return policy. Parts are ineligible for return.

A lightly used product is an item that has been removed from its box and used as intended by the manufacturer for a short period of time. All items, components, manuals, and packing materials must be returned to its original packaging. The product must be clean and dry upon arrival at our warehouse. Any item returned to us that requires extensive cleaning will incur a cleaning deduction from the refund, or be refused. The product must not be functionally or cosmetically damaged in any way. If you are experiencing issues with a machine, please see our section on Defective Merchandise.

Once an order has been authorized for return, your Return Merchandise Authorization number, or RMA number, is valid for 15 days from the date it is issued.

For health and safety, all coffee and grocery items (such as syrups, teas or other food products) are non-returnable, regardless of whether or not the product is opened or unopened. Any parts, opened or used accessories (such as tampers or pitchers) are non-returnable as well as any items classified as ‘Commercial’ or for commercial-use. Items that shipped with a UPC or bar codes must have them intact to be returned. Removal or altering of the UPC or bar codes will make the item ineligible for return. There are no exceptions to this policy.

Note: Orders outside of their return window are not eligible for return or exchange, no exceptions.

All parts items are Final Sale and cannot be returned. There are no exceptions to this policy.

If you would like to have your order authorized for a return, please email our Customer Service Team at customerservice@wholelattelove.com and reference your order number. If your order qualifies for a return, we will email you the Return Merchandise Authorization (RMA) email. This email will have a lot of information regarding your return. We strongly recommend you read the entire email. The address for our warehouse, as well as the Return Merchandise Authorization number will be included. Please write the RMA number on the outside of the box.

You are responsible for any return postage and we strongly recommend you send the item back with a traceable shipping method such as UPS or FedEx. We are not responsible for any returned items that are lost in transit.

Note: Your order must be authorized for a return before it can be received into our warehouse. It is your responsibility to contact us for the authorization. Any unauthorized returns received by the warehouse may not be processed into our system. This will delay your refund and may be subject to additional fees.

When you purchase a bundle, package, or gift set, the price of each included item is often lower than the regular retail value if purchased separately. If you return one or more items from a bundle, package, or gift set, the refund will reflect the discounted price of the item based off of the package price. You will not receive full retail value for the bundle, package, or gift set item returned.

If you opt to refuse the order upon delivery, or the carrier is unable to deliver your package, the order will be treated as a Buyer's Remorse return. A $20.00 rerouting charge and the original cost of shipping will be deducted from your refund.

You will also be responsible for paying any additional costs or fees associated with returning the product to us (including, but not limited to any additional shipping and/or handling costs, taxes, duties, brokerage or customs clearing fees).

Our extended return period takes the stress out of holiday shopping. Purchases made between November 1st, 2017 and December 31st, 2017, can be returned by January 15th, 2018 or within 30 days of the original purchase date, whichever is longer.

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Questions about my Shipment


When Will My Order Ship

Usually, we ship products within 1 to 3 business days after your order is placed.

We make every effort to ship orders placed prior to 3pm EST on the same business day, but we cannot guarantee this. Due to processing and bench-testing requirements, Prosumer espresso machines may not ship the same day. Same-day shipping is not available for orders containing parts, or products from the following manufacturers:

  • Dalla Corte

  • Espresso Vivace

  • Izzo

  • Grimac Royal Falcon

  • La Marzocco

  • La Spaziale

  • Quick Mill

Note: Many Prosumer Espresso machines require special preparations prior shipment. This includes, but is not necessarily limited to Bezzera, ECM, Expobar, Profitec, Rancilio, and Pasquini

Some orders may require additional information prior to processing and shipping. In order for this to occur as quickly as possible, be sure to provide a valid email address and phone number when placing your order.

What Products Qualify for Free Shipping

We offer Free Standard Shipping on products shipping to destinations in the Contiguous United States on all retail orders over $50, excluding orders containing commercial products.

My Coupon Removed Free Shipping?

Should a coupon reduce your order total to below $50.00 you will be required to pay shipping for the products on your order.

Will All of My Products Ship in the Same Box?

Starter kits and accessories can be shipped and packaged separately from your espresso machine and/or grinder. You will receive the tracking number for all of your order’s shipments via e-mail.

Will All of My Packages Ship Using the Same Shipping Method?

If Standard Shipping is selected, the exact shipping method used can differ across packages. This could result in different transit times for each individual shipment.

Can You Ship to a PO Box?

We can only ship items weighing under 1lb to a PO Box. Items weighing more than this must be shipped to a valid street address via UPS. Orders requiring USPS delivery must be placed and processed over the phone.

Why Doesn’t My Order Have Tracking Information?

Some small items may ship via USPS, which may not have tracking information immediately available. Certain items may be drop-shipped directly from the manufacturer. These items will not receive an automated tracking number. Please contact us directly if you have any questions regarding that status of your shipment.

My Tracking Information Says it’s Delivered, but I Didn’t Receive Anything.

Please see “Lost or Missing Products” below.

Tracking Information Says My Package Is “Out for Delivery,” But It Hasn’t Arrived!

For packages delivered by UPS, please note that all shipments are scheduled for delivery by End-of-Business-Day by default. In most districts, End-of-Day is defined as 9PM Local Time. Deliveries with alternative delivery windows will be indicated as such.

Our Free Standard Shipping promotion is available only for those addresses located within the Contiguous United States (the Lower 48 United States including Washington D.C.). This excludes the States of Alaska and Hawaii, US Territories, and any foreign nations. If you live outside of this region, extra shipping charges will be assessed and applied to your order at the time of shipment, dependent upon the method selected.

What is Considered an International Shipment?

International Shipments are defined as those shipments with destinations outside of the United States (consisting of the Contiguous United States, Hawaii and Alaska). Currently, Canada is the only foreign nation approved for delivery.

Can You Ship to a US Territory?

We’re able to ship orders to officially recognized Territories of the United States serviced by the US Postal Service. Some territories may qualify for UPS delivery options. Any available shipping methods will be made available for selection during the checkout process.

Will I have to Pay Additional Charges for an International Shipment?

Orders shipped outside of the United States will be subject to import taxes, customs duties, and fees levied by the destination courier or country.

Delivery surcharges are levied once a shipment reaches the recipient's country. We have no control over these charges, and cannot calculate what these are at time-of-purchase.

What if I Refuse to Pay for These Additional Charges?

When a shipment passes across the border, it may incur additional fees associated with clearing customs that cannot be refunded or voided. If you refuse to provide payment for these fees and/or refuse delivery of the parcel, the product will be returned-to-sender and any fees and/or losses associated with its recovery will be deducted from your refund.

Any taxes, duties, brokerage charges or other fees accrued for returning merchandise to Whole Latte Love are the sole responsibility of the shipment’s recipient.

Is My Internationally-Shipped Product Still Covered by a Warranty?

Warranties are void on all products shipped or transported outside of the US unless coverage is explicitly included by the manufacturer.

Note: We are unable to ship Jura, Capresso or Jura-Capresso branded items to Canada. Many warranties for products from this manufacturer are voided on leaving the United States.

When placing an order with Whole Latte Love for those serving overseas, at an Army Post Office (APO), Fleet Post Office (FPO) or Diplomatic Post Office (DPO), we ask that you have the following info ready before you place your order:

  • The Service Member's full name.

  • The Military Unit.

  • The Full APO/FPO/DPO address with complete zip code.

Parcels shipped to an APO/FPO are considered domestic mail and are handled through USPS Special Parcel Services. Individual packages cannot exceed USPS Weight and Size limitations.

Note: Certain products (e.g. some espresso machines) may not be shippable to APO/FPO/DPO addresses due to USPS size and weight restrictions. You will be contacted if your order is held for this (or related) reasons and your order held from shipping until a resolution is planned and agreed upon.

Due to their unique handling requirements, parcels shipped to these addresses may require an additional 2-3 business days of processing time prior shipping.

Usually, we ship products within 1 to 3 business days after your order is placed.

We make every effort to ship orders placed prior to 3pm EST on the same business day, but we cannot guarantee this. Due to processing and bench-testing requirements, Prosumer espresso machines may not ship the same day. Same-day shipping is not available for orders containing parts, or products from the following manufacturers:

  • Dalla Corte

  • Espresso Vivace

  • Izzo

  • Grimac Royal Falcon

  • La Marzocco

  • La Spaziale

  • Quick Mill

Note: Many Prosumer Espresso machines require special preparations prior shipment. This includes, but is not necessarily limited to Bezzera, ECM, Expobar, Profitec, Rancilio, and Pasquini.

Some orders may require additional information prior to processing and shipping. In order to allow this to occur as quickly as possible, be sure to provide a valid email address and phone number when placing your order.

Orders will not be shipped without approval of their shipping costs by the customer. This cost does not include taxes, duties, customs fees, brokerage charges or any other associated fees which are the sole responsibility of customers at time of delivery.

The recipient is responsible for all return shipping costs involved with returning international shipments to Whole Latte Love, including the return of damaged and/or defective merchandise.

"In Transit" times provided by UPS are based on business days and do not include Saturdays, Sundays, holidays, or delays induced by unplanned service interruptions. These times are estimates provided by the carrier. As such, Whole Latte Love cannot guarantee their accuracy.

Delivery is the full responsibility of the carrier. Whole Latte Love is not responsible for delivery of the package once it leaves our facility.

Help, My Item(s) Never Arrived!

In some cases, orders will be split into multiple shipments with independent delivery times. We recommend checking your order detail page for a full list of available tracking numbers.

Verify that the product(s) delivered are those indicated on the packing slip included with the shipment.

If you have confirmed that all shipments on your order have been received but a product is missing or incomplete, please contact Customer Service.

My shipment says it is “Delivered,” but I haven’t received it.

First, thoroughly check around your doors and patios for the missing package. Often times, carriers will place them around and behind other objects and furniture to keep them out-of-sight.

In some cases, such as orders shipped in two steps (as with our SurePost option), shipments will often be marked as “Delivered” by UPS when they are handed over to USPS for final delivery to the destination address.

For orders shipped using SurePost, please allow for an additional 2-3 business days for final delivery.

If the package cannot be found, contact a member of the Customer Service team to review your options.

Whole Latte Love reserves the right to choose the appropriate method and carrier for a shipment. This can vary based on the requirements of the destination chosen, available carrier options, parcel weight/volume, or any number of other factors. We will contact you if any special delivery arrangements need to be made.

We have chosen to use UPS as our carrier for the majority of our domestic and international shipments. Oversized shipments, small parcels or those requiring other types of special handling be delivered by other carriers.

Signature Required

For orders over $500.00, all packages will be shipped signature required.

Expedited Shipments placed and processed prior to 3pm EST on normal business days will ship same-day unless otherwise indicated at time of purchase. This excludes orders containing products from the following manufacturers:

  • Dalla Corte

  • Espresso

  • Vivace

  • Izzo

  • Grimac

  • Royal Flacon

  • La Marzocco

  • La Spaziale

  • Quick Mill

Many Prosumer Espresso machines require special preparations prior shipment. This includes, but is not necessarily limited to ECM, Expobar, Profitec, Rancilio, and Pasquini.

Some orders will require additional information prior processing for shipment. In order for this occur as quickly as possible, be sure to provide a valid email address and phone number when addressing your order.

Note: Next-Day Air, 2-Day, 3-Day, and other expedited deliveries are subject to UPS Policies and Guidelines.

Saturday delivery is available for select US-based addresses. Due to this limitation, orders requiring Saturday delivery must be placed over the phone and will incur additional charges over standard Business Day delivery. Please call a member of our Sales team to review if this service is available to your order. No other shipments are delivered on Saturdays.

Once an order has been collected from our warehouse by UPS, we cannot change or reroute the delivery address. Additionally, if a delivery attempt by UPS is missed, an order cannot be collected from the UPS facility. UPS will make three attempts to deliver an order before it is sent back to our warehouse.

As soon as a product is handed over to the shipper for delivery, it becomes the responsibility of the carrier to ensure that the product is delivered. "In Transit" times are estimates provided by the carrier. We are unable to guarantee the accuracy of these estimates.

Whole Latte Love is not accountable for delays in delivery occasioned by acts of God or other circumstances over which we have no direct control.

For most of our shipping methods, we make our best effort to provide tracking information so that you can observe the progress of your shipment.

When Will I Receive My Tracking Information?

Depending on the shipping method used, tracking information will automatically become available via email and on your order dashboard within one business day of shipping. Some orders may not automatically generate shipping information.

I Have Entered My Tracking Number into UPS But No Data is Available?

In some cases it can take up to three business days for UPS to update their system to reflect the progress of your shipment.

If you return a product to us without first receiving prior authorization to do so, your credit will incur additional deductions that can otherwise be avoided by following our standard return process. We strongly recommend that you seek the assistance of our Customer Service team should you experience any difficulty with returning your product(s).

What if I Ship My Return without an RMA Number?

Parcels received without an approved Return Merchandise Authorization will be subject to a 10% restocking fee and are subject to all standard Merchandise Return policies.

Note: Any merchandise returned to our warehouse without a valid or legible RMA number may be refused and returned-to-sender.

My Order Had the Wrong Address and Was Returned-to-Sender.

In this situation, please contact Customer Service to discuss your options.

If you have refused your package, please refer to the section on “Refused Shipments.”

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Damaged, Missing or Defective Merchandise


We strive to ensure that your purchases are protected well enough to survive a trip across the country, but accidents can happen. Inspect the contents of your package as quickly as possible following receipt, even if you do not intend to immediately use the product. UPS requires that any damage should be reported within 5 business days. Once we're aware of the damage, a member of the Customer Service team will work with you to set up its replacement order.

What do I do if I Received a Broken Product?

If you believe the product you received is damaged or broken, discontinue using it and contact a member of our Customer Service team. Be sure to take pictures of any damage you find and send them to customerservice@wholelattelove.com to speed along the process.

Keep all of the packaging (both shipping and manufacturers’ packaging) used to deliver the product to you. This packaging is required to process a damage claim.

How Quickly Do I Need to Report Damage?

Damaged or Lost Merchandise must be reported within 5 business days of delivery. Claims reported outside of this window cannot be processed. This is a requirement of our shipper, UPS.

What Can I do to Help?

In order for our Customer Service team to file a damage claim on your behalf, we will require the following:

  • A photo or video of the damage sustained by your product

  • That the product and all of its original shipping box(es) and manufacturer packaging are located at the address to which it was originally shipped.

I Don’t Have the Damaged Product(s) Anymore

Completing a claim will require successfully recovering the damaged product prior to issuing a replacement. If the product is no longer available, we will be unable to honor your request.

Help, My Package Never Arrived!

In some cases, orders will be split into multiple shipments with independent delivery times. We recommend checking your order detail page for a full list of available tracking numbers.

Verify that the product(s) delivered are those indicated on the packing slip included with the shipment.

If you have confirmed that all shipments on your order have been received but a product is missing or incomplete, please contact Customer Service.

My shipment says it is “Delivered,” but I haven’t received it.

First, thoroughly check around your doors and patios for the missing package. Often times, carriers will place them around and behind other objects and furniture to keep them out-of-sight.

In some cases, such as orders shipped in two steps (as with our SurePost option), shipments will often be marked as “Delivered” by UPS when they are handed over to USPS for final delivery to the destination address.

For orders shipped using SurePost, please allow for an additional 2-3 business days for final delivery.

If the package cannot be found, contact a member of the Customer Service team to review your options.

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Account Questions


Click the link below to find our login page. If you're already logged in, this will navigate you to your account dashboard.

Account Page

You can update your address information from the dashboard of your Whole Latte Love account. From this page you can edit or delete existing addresses as well as add new addresses by clicking the appropriate button next to the address you wish to modify or remove.

Your order history can be viewed from the dashboard of your Whole Latte Love account. Additional details can be viewed for each order by clicking on an order number.

Your pending Latte Rewards can be viewed from the Latte Reward Points section of your Whole Latte Love account dashboard.

If you ordered over the phone, checked out as a guest, or you were signed into a different account when your order was placed, it will not appear under your order history.

Any orders prior to March 2017 cannot be imported due to our recent web platform change.

Both your password and preferred email address for notifications can be changed from the Account Information page of your account dashboard.

Note: You must be signed into your account to successfully change this information. If you are unable to locate your password, choose “Forgot my Password” instead, on the sign in page.
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Repairs, Warranty and Service


At Whole Latte Love, we provide direct service and support for a wide variety of espresso machines and grinders.

For details about Repairs and Product Service, visit our Online Repair Center.

Who Holds the Warranty for My Product?

We provide direct technical support for many of the products we sell, but several manufacturers opt to handle this service directly or through their preferred support group. Click here for a comprehensive list of manufacturers and warranty information regarding their products.

What is Covered by My Manufacturers Warranty?

Most manufacturers warranties cover the cost of parts associated with repairing defects in workmanship. Click here for a comprehensive list of manufacturers and warranty information regarding their products.

What Voids My Product’s Warranty?

For products supported directly by Whole Latte Love, a number of circumstances will void a product’s warranty, including but not limited to those listed here:

  • Accumulation of scale in, on, or around the water circuit of an Espresso Machine.

  • Preventable clogs in grinders or dosing mechanisms.

  • Failure to adhere to the manufacturers’ recommended maintenance schedule and procedures.

  • Failure of normal wear and tear items (e.g. group gaskets, wear seals, shower screens, etc.).

  • Use of the product for any purpose other than those stated by the manufacturer (e.g. commercial use of a product intended for home use).

  • Removal of the product from its intended region of use (e.g. Taking the product on vacation with you to another country, or permanently moving the product outside of the country in which it was purchased).

  • User error and/or negligence (e.g. improper reassembly of parts, improper storage, etc.).

  • Damage sustained from shipping and/or handling, or damage due to any of the above circumstances.

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Latte Rewards


Our Latte Rewards program is available to any customer with a registered online account. For every purchase you earn rewards towards a future order. To register for our rewards program, please click here to sign up.

In order to earn rewards on your purchases, you must have a registered account online. Your purchase must be made while logged in on our website, or placed over the phone to accrue rewards. When ordering over the phone, be sure that you have an register account online to receive rewards.

Note: Any orders placed as a guest checkout are excluded from our rewards program. There are no exceptions to this policy.

You must be a registered member of our website to be eligible for our rewards program. Each purchase earns a percentage of the price paid for your order in the form of rewards points.

Your reward points will be visible under the Latte Reward Points section of your account page and will remain available for one calendar year (365 days) from the date they are issued.

To view your Latte Rewards, you must first sign into your account and click "Latte Reward Points" on your account dashboard, or click here if you're already signed in.

Once you have rewards points available, simply log into the website to apply them toward a purchase. Begin placing your order and proceed to checkout. When you reach the payment screen, your available rewards points will be deducted from the total. After that, simply enter your form of payment for the remaining balance and complete your order.

Note: If you do not select your rewards points and your order is processed, we are not able to retroactively apply them to your purchase. Your points must be applied at the payment screen. There are no exceptions to this policy.

Latte Rewards are bound to the account under which the original order was placed. If you were logged in at the time of checkout, your rewards will will appear under the Latte Rewards Points section of your account dashboard. Generally, rewards are issued automatically when the order ships.

Note: If your order was completed as a guest, it will not be eligible for the Latte Rewards program.

Commercial products are excluded from the program and do not accrue any rewards regardless of how the item was purchased.

  • All guest checkout orders or orders completed as a non-registered user are not eligible for our Latte Rewards program.

  • Any orders that have already been processed cannot have rewards retroactively applied to them. There are no exceptions to this policy.

If you checked out as a guest when the order was placed, that order will not be eligible for rewards. We cannot link the order to an account made after the order has been placed.

There are no exceptions to this policy.

To earn rewards on orders placed over the phone, you will need to register as a member on our website. Once you have registered, the rewards will be issued upon completing your transaction. The points should appear in your account once the order ships. If you do not see your rewards after registering, please contact a member of our Customer Service team for further assistance.

Yes, your Latte Rewards are immediately available for use towards a future purchase.

Note: Once an order has been placed we cannot retroactively apply any rewards points to the purchase.

Once Latte Rewards expire, they cannot be reissued. There are no exceptions to this policy.

Reward points will remain available for one calendar year (365 days) from the date they are issued. Once Latte Rewards expire, they cannot be reissued.

There are no exceptions to this policy.

Back in March of 2015, we updated our Latte Rewards program. Any orders placed prior to that time are not eligible for rewards and any expired rewards cannot be reissued.

There are no exceptions to this policy.

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Terms of Service


When signing up as a new user with our service, you are offered the opportunity to subscribe to our email newsletter. If you no longer wish to receive these messages, simply click the “unsubscribe” link found at the bottom of each message.

Note: Requests to unsubscribe can take up to 48 hours to process.

We have prepared this sales tax policy statement to explain to you when and why we collect sales tax on your purchases.

IMPORTANT NOTICE: Even if we do not collect sales tax from you, you may owe sales tax on your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire, or Oregon, your state most likely requires purchasers to report and pay tax on all purchases that are not taxed at the time of sale. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state's department of revenue website.

Where do we collect Sales tax?

  • WHOLELATTELOVE COLLECTS SALES TAX in states where we have physical presence (or nexus), including New York.

  • WHOLELATTELOVE DOES NOT COLLECT SALES TAX in any state NOT listed above because WholeLatteLove is not required to collect sales or use tax in these states.

For Tax-Exempt Customers

WHOLELATTELOVE DOES NOT COLLECT SALES TAX if we have your exemption certificate on file. These orders must be placed over the phone with a member of the sales department and all paperwork submitted and processed prior completing your purchase.

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Refunds and Credits


For a standard merchandise return, your refund will be issued less our original cost of shipping the product to you and any fees or charges associated with accepting delivery of the shipment (if applicable).

Credits on orders received in complete and good condition by the warehouse will be issued within 30 days of receipt.

Refunds are processed in the order in which they were received.

The balance of a credit will be refunded to the original form of payment(s) used to purchase an order.

The amount paid toward an order’s balance with Latte Rewards will be returned to the purchaser in the form of Latte Rewards.

Please call Customer Service as soon as possible. In most cases, they can facilitate the location and recovery of your shipment.

Note: If a package is not delivered, UPS can help by performing a search to locate your package.
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Coupons and Promotions


Some products may be ineligible for our coupons and promotions.

Products categorized as "Refurbished" and "Commercial" are excluded from all coupons.

All parts are excluded from all coupons.

Products from these brands are excluded from all coupons:

  • Baratza

  • Bezzera

  • Breville

  • DeLonghi

  • ECM

  • Izzo

  • La Marzocco

  • La Spaziale

  • Nuova Simonelli

  • Profitec

  • Quick Mill

  • Rancilio

  • Rocket Espresso

  • Technivorm

Coupon codes may not be valid with other Special Offers or Deals. Additionally, verify that the contents of your order are eligible for the coupon you're attempting to use.

If you've verified that the coupon is valid and applicable to the products in our cart, please note that our system will prefer to use the coupon that offers you the best total savings on the order. Lesser-value coupons than those currently applied will not be overwrite an existing, higher-valued coupon.

Coupon codes must be applied or used at the time of check out. After entering the coupon code, you must click the "Update" or “Apply Coupon” button in order for the discount to be applied to your order. If you do not see a discount or line item the coupon has not been applied.

Coupon codes cannot be applied to orders that have been placed and processed.

Special offers may not be valid on certain items. Please see the complete promotion detail for a full list of eligibility and exclusions.

Should a coupon reduce your order total to below $50.00, you will be required to pay shipping for the products on your order.

All coupon codes have an expiration date after which the coupon code will no longer be valid and cannot be applied to new or pending orders.

Prices are subject to change without notice. Special sales and offers exclude all prior purchases.

Sales, Special Deals, or other promotional savings cannot be applied retroactively or to orders that have already been placed.

Please review our terms and conditions governing Cancelled and Returned orders. Cancelled, intercepted, and re-routed orders will be subject to additional fees.

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Index Pages


Shipping can be complicated but finding a solution to your problem shouldn't be. Customers often ask us questions about their orders; we've assembled the answers to these common questions below.

If you've read through the articles below and still can't find an answer to your question, reach out to us by chat or by sending us an email.

Want to return a product, find out how returns work, or have a question about one you've already started? Read through the collection of articles below to find if your questions has already been answered! If you've searched and still can't find what you're looking for, feel free to reach out to us through chat or by sending us an email.

Placed an order and have a question about it? We've collected some common Questions & Answers below. If you've read through them and still can't find what you're looking for, reach out to us by chat or by sending us an email.

We try our best to ensure that all coupons and promotions are immediately clear and easy to understand. If you still have questions about one, see the articles below for additional information.

Have a question that isn't answered here? Ask us through chat or by sending us an email.

We frequently receive a number of questions about our eGift Cards program. Fortunately, most of them are fairly straightforward! Below, we've collected those questions and their helpful answers.

If we're still unable to get you the answer you're looking for, reach out to us by chat or by sending us an email.

Have a question about a product? So do many others! If we're still unable to get you the information you're looking for, reach out to us through chat or by sending us an email.

We frequently receive a number of questions about the "My Account" page. Below, we've collected those questions and their (often straightforward) answers.

If we're still unable to get you the answer you're looking for, reach out to us through chat or by sending us an email.

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